Up Estates Reviews 267

Throughout my time dealing with your company, I have experienced multiple incidents where individuals have attended my home without any prior notice. On some occasions, service providers were given keys to my property and allowed access without my knowledge or consent. This is completely unacceptable and has made me feel unsafe in my own home.

Additionally, while I was in the process of moving out, I felt pressured and bullied into allowing viewings to take place without reasonable notice being given to me. I was not afforded the basic courtesy or legal right of being informed in advance, despite clearly expressing my concerns at the time. This behaviour left me feeling intimidated and disregarded.

The best part about all this they won’t respond and they probably won’t even approve this to go on here!

These actions demonstrate a serious lack of professionalism and respect for my rights and personal safety. Your company’s conduct has caused unnecessary stress and anxiety, and I believe it represents a failure to follow proper procedures and legal obligations regarding notice and access to a tenant’s home.

Multiple things went wrong in our time in a property under the administration of Up Estates.

These were all outlined in a letter to the company, to be told that there is a 14 day timeframe that they will get back to me. This is not showing any care for customers or showing any compassion for what went wrong.

While this is going on, I am on day 9 (pointed out that this is not 9 working days when I emailed them, but 9 calendar days) and still no end of tenancy report. They are acting like it is not my actual money that is sat in the DPS scheme, but just some smarties I am sure.

Through a 2 year tenancy, I had them change my name on a tenancy agreement for no reason, let someone enter the property without approval and then turn it back on my like it was my fault, hound us for viewings while we still lived in the property even though we had given them a full month to do the viewings without us living there, and answer every question we had with such a vague answer that I am not sure if there was any point in raising any of my queries.

Coming out of this experience upset, and anxious, feeling like they don't care for their customers. Such a shame, as the initial rental part of the process they were quick to get us in and quick to take our money- surprise surprise.

All the team at UP Estates were efficient, polite and a pleasure to do business with. I would recommend this company if looking to buy or sell a property.
Thanks

I cannot recommend "Up estates" enough! The whole team are just wonderful, but major shout out to Jade and Charlotte, every step of the way, they've kept me in the loop. Nothing is too much trouble, and you really don't feel like its sales, they make you feel like family. If anyone is reading this, and thinking " I'm not sure".. trust me, don't hesitate, they literally are the best!!!

Jade Neale was super helpful and really appreciate the communication we had as this really helped speed up the process. As first time buyers we didn’t know where to start but Jade really helped us which was great. Definitely recommend UpEstates and if we ever move again we know who to call. Thanks Jade ☺️

We recently sold our house through UP estates, and the experience was very positive. From the very first meeting, they were professional, knowledgeable, and incredibly supportive. They provided clear guidance on marketing, and the entire selling process.

Communication was outstanding – we were kept informed at every stage and any questions we had were answered promptly and thoroughly by Jade Neale.

Everything ran smoothly, and we felt confident and reassured throughout.

We wouldn’t hesitate to recommend Up Estates and Jade Neale to anyone looking to sell their property. A really good service with open and honest communication

Alison

I had an excellent experience with Up Estates in selling my property and would highly recommend them to anyone looking for a professional and committed estate agent.

A special mention must go to Aliya and Emily, who were exceptional throughout the entire process. My sale was not a straightforward case — I reside abroad and the property was tenanted, which made arranging viewings and ensuring the house was presented to a good standard quite challenging at times.

Despite these complexities, Aliya and Emily showed incredible perseverance, organisation, and clear communication. Coordinating viewings around tenant availability and managing everything remotely could have easily become stressful, but they handled it efficiently and proactively, always keeping me informed and reassured.

Their dedication and problem-solving approach truly made the difference, and they successfully overcame every obstacle along the way. I’m very grateful for their hard work and professionalism and wouldn’t hesitate to use Up Estates again in the future.

Used up estates for many years now. For rentals as a landlord and also for sales. Just sold again with them and process was smooth and easy( from their pause anyway - solicitors too the time) anyway. Super professional. Quick to respond and painless. Would like to thank Emily and the whole team for their time and service

Would not hesitate recommending UpEstates for the sale of your property! Although the sale took longer to complete then originally expected (due to searches). The sales team at UpEstates made sure they continued to keep the sale on track and maintained regular contact with both the seller and buyers. Emily was our primary point of contact and we were very pleased with how she took us through the sales process. Their online tracker also allowed us to keep upto date with progress of the property sale both with respect to the other party and our own.

Disclaimer: I opted to for the package where i could undertake the viewings personally.

I have had the pleasure of liaising with Chloe Mangham to implement a new letting over the last 4-6 weeks. She has been very efficient and thorough with ensuring the let is successful in completion and has been so easy to liaise with throughout. I have greatly appreciated how smooth Chloe has made this process for me and look forward to working with her and the team at Up Estates again in the future.

I have instructed the sale and purchase of many properties with UP Estates over a number of years and have always found the service to be excellent. The colleagues at UP are professional and yet also very friendly and treat you as an individual. I would highly recommend them to anyone.

Aliya and Emily were Amazing! They made the whole process of selling our house so easy and stress free. Friendly, helpful and kept us informed every step of the way. We are so grateful for their hard work and support - highly recommend UpEstates.

Emily was brilliant from start to finish. She was really informative throughout and chased the solicitors for me when I couldn’t get in touch with them myself.
Would recommend.

Up estates are very helpful. Always happy to answer any questions we had. They did a very professional job of selling our house for us, and left us with very little to do.
The Dashboard they provide is a great idea,as you can check on the progress of the sale whenever you want to.
Many Thanks Paul and Debs

Sold my house with UP Estates recently and could not fault the service, from start to finish.
Aliya, Charlotte and the team were all great.
From the initial phone call, arranging the viewing and even down to the photos.

Would highly recommend them to anyone selling their house.

Thank you so much!

Emily and the team at Up Estates were always helpful and around for a chat if we had any questions or concerns about our sale. Would definitely recommend them to anyone moving home.

Very friendly and knowledgable people. We sold our property through Up Estates in Coventry and they made all the processes so smooth for us and helped us every step of the way. Our property was sold within months and we highly recommend them to everyone

Katie in Lettings team is professional and proactive and always available to listen and advise on my rental property. Thank you for the service since 2021.

We can’t thank the UpEstates team enough for their support over the past year. It’s been a long and sometimes challenging journey, but throughout both our sale and purchase the whole team were outstanding.
A special mention to Jade for managing our sale, Aliya for guiding us through the purchase, and Emily for successfully closing out both the sale and purchase negotiations. Everyone was professional, proactive, friendly and genuinely supportive from start to finish. After working together for such a long period, it really felt like dealing with people who cared about getting the best outcome for us.
Thanks to their persistence and dedication, we’re delighted to finally be completing and moving into our dream home before Christmas.
Highly recommend UpEstates to anyone looking for a committed and professional estate agency team.
— Gary, Seema & Arjan