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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and clear communication. However, some customers also noted feeling pressured into allowing viewings without reasonable notice and experienced issues with property access protocols. A few people also felt that dealing with different agents as the sale progressed was confusing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, helpfulness, and excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of reaching staff, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Big thanks to the UpEstates team…

We can’t thank the UpEstates team enough for their support over the past year. It’s been a long and sometimes challenging journey, but throughout both our sale and purchase the whole team were outstanding.
A special mention to Jade for managing our sale, Aliya for guiding us through the purchase, and Emily for successfully closing out both the sale and purchase negotiations. Everyone was professional, proactive, friendly and genuinely supportive from start to finish. After working together for such a long period, it really felt like dealing with people who cared about getting the best outcome for us.
Thanks to their persistence and dedication, we’re delighted to finally be completing and moving into our dream home before Christmas.
Highly recommend UpEstates to anyone looking for a committed and professional estate agency team.
— Gary, Seema & Arjan

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

UP Estates excellent service

From our very first meeting with Chris we felt extremely comfortable with his honest, professional and open approach and the straight forward and flexible fee structure offered by UP Estates.
During the process of selling our house we engaged with a number of team members, namely, Aliya, Charlotte and Emily. They were always polite, friendly and very helpful and kept us advised and informed throughout.
We would have no hesitation in recommending the team at UP Estates and thank them for guiding us through seamlessly. All of this great service provided at exceptionally (not inflated rates) good value.
All the best from Mick, Kate and Rory

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Responsive Agents

Up Estates are a team of real knowledgeable and passionate estate professionals.
They have managed our properties for over five years and are simply the most responsive to both landlord and tenants alike.
We are very pleased with the services we receive from them.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Up Estates were fantastic from start to finish with selling our house.

Charlotte Hemmings who had a professional and reassuring manner from first meet deserves a mention for taking us from an initial valuation meeting to on the market in days with some excellent photography.

As a team Up Estates facilitated an expedient sale, were very transparent on price, proficient with organising viewings and consistent with communication.

Emily Norbury was also great at keeping us reliably in the loop during the various stages of completion.

Couldn’t recommend Up Estates any more for folks looking to sell a house.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent estate agent

Excellent estate agent. Elena and the lettings team are fantastic. Great experience so far with renting out our property. Always available, friendly, professional and helpful.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

“Charlotte and her colleagues from Up Estates made selling my house easy and stress‑free!”

Charlotte from UpEstates Coventry valued a house I sold, and she was fantastic to work with. She and her colleagues were professional, knowledgeable, and supportive, making the whole process smooth and stress-free. Their market insights were spot on, and I’d definitely recommend Charlotte and the UpEstates team to anyone looking for property advice or valuations.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Currently going through a sale and…

Currently going through a sale and purchase with Up Estates, as recommended by a work colleague.
So far can't fault them. Chris, the boss has been extremely transparent and helpful from the start, and Aliya in sales has been amazing to work with! She stays on top of things, and is all round a lovely person to deal with.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Customer First Principles

Jade and Emily from Up Estates have done an excellent job to help me find the right buyer and sell my house smoothly at an agreed price.
Totally recommend them.
They’re always there when needed and happy to help.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience in selling…

We had a great experience in selling our house with UpEstates Coventry. The house went on the market on 1st July and by 3rd of July we had an offer which we accepted. Charlotte was our initial point of contact, then Aliyah and Emily they were very friendly and professional. The whole team did their bit and the communication at every stage of the process was excellent Wouldn’t hesitate to use them again! A huge thank you to everyone at Up Estates Coventry

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Overall we had very good service

Overall we had very good service. However, we found it a bit confusing that we dealt with different people as the sale progressed. When we wanted to ask a question, we weren’t always sure who to address it to.
We paid (a lot) extra to have the company do the viewings but were asked at one point to do it ourselves, and it felt implied that if we didn’t, then exchange of contracts may have been delayed. As I was unable to do the viewing, I was then asked to go to the house beforehand to unlock the shed and garage and open up the loft to make things quicker. I felt that this was out of order.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I tried to sell my house through two…

I tried to sell my house through two different agencies for a year without any results. After starting cooperation with Up, the house was sold within a week. I highly recommend them. Nice service and good communication. Miss Aliya is always helpful

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Having never been a landlord before I decided to use Up Estates to manage the whole process and also the ongoing management and I have got to say they have done a magnificent job from start to finish, the whole process has gone really smoothly.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Emily Norbury

Emily Norbury, was the person we liaised with and she was extremely helpful in all aspects of the sale of our property, always on hand if we had any queries.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Have always used Up estates for…

Have always used Up estates for letting. They have been proactive, always available, prompt with queries and easy to deal with. Elena in lettings is amazing, so helpful. Would recommend Up to anyone looking to let their property.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Many thanks to the whole team at UP…

Many thanks to the whole team at UP Estates for the service they have provided and helping me to buy a house. Communication has been excellent✅
Emily and Jade are the best they assist and help me so much during all the procces
All the best for the best🥇

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, efficient and good value

Dealt with Up Estates as they were agents for a property we were interested in, and we decided to use them for our own sale. They have provided a great service, especially from Jade and Aliya. Very friendly while also being really efficient, and have kept us fully informed throughout the process.
We'd recommend Up Estates to anyone thinking of putting their home on the market.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Up Estates were pleasure to work with…

Up Estates were pleasure to work with and they sold my house for above asking price which was great. Emily was very helpful throughout the entire process and was constantly chasing the buyers solicitors for updates which made the whole process alot less stressful. Would definitely use Up Estates again

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

UpEstates Coventry were great with our home our purchase and Aliya in particular was very helpful throughout the entire process, right from initial enquiry through to completion. I've dealt with estate agents before and this was by far the best experience I've had so thank you Aliya and the UpEstates team.

My only one criticism which is not negative but more constructive, when agents are doing viewings please ensure they are familiar with all things to do with the property to ensure a good viewing experience for potential buyers.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Emily and the team…5 star team

Thank you so much to Emily and the team at UP Nuneaton for there fantastic service during our recent house sale. Every question was dealt with and answered quickly, our property file dashboard was kept updated and the team were so supportive during what was always going to be a stressful time. You have all been brilliant. Highly recommend.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

buying a flat with obstacles

The process of buying my flat suffered from unforeseen delays, and Emily was very helpful throughout the period, always replying very quickly to messages and question and keeping me informed throughout.

November 6, 2025
Unprompted review

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