Uppbeat Reviews 1,991

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including the smooth user experience. However, some people mentioned minor drawbacks such as the lack of music trim options or a desire for more diverse music selections beyond lo-fi. A few other people also felt that the preview experience could be smoother and wished for sound files to be grouped into collections.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use for... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

Any issue you have they'll take care of you swiftly. My boy O'Brein got in touch with me about the situation with my playlists acting goofy and they squashed the bug in a quickness. That's what i'm... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It's a great tool for my creations and…

It's a great tool for my creations and business.
I work as media content creator in a Real Estate Agency and Uppbeat has all i need: music for my videos, SFX and video template and effects.
Rachel from support was in touch with me and helped me with some doubts. Great service from her too! :)

February 2, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for the kind review -- we're so glad that Uppbeat is helpful for your projects!

Rated 5 out of 5 stars

Great catalog and customer service

Uppbeat is a great music licensing platform for filmmakers like me! Their catalog is large enough to find the music you’re looking for. In addition, the price is very competitive and their customer service is fast, kind and very helpful!

January 30, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for the kind words, Enrique!

Rated 1 out of 5 stars

I was taken in by the advert telling me…

I was taken in by the advert telling me this site was TOTALLY free. However, despite being told I could use the track on YouTube as long as I credited the composer the content got blocked, although not straight away. Please do not be taken in by the false promise of this site. And Uppbeat.io, be more honest in your advertising and on your site.

January 29, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi Greg,

Thanks for taking the time to provide us with this feedback. I'm really sorry that you didn't have a positive initial experience with Uppbeat, and I'm keen to help as best I can.

Whilst we do offer Premium subscriptions and assets for those who are interested, roughly 30% of Uppbeat's catalog is available to all Free users.

Regardless of account type, claims should never happen when using Uppbeat music if the track's unique license credit has been included in the video description, and I'm really sorry to hear that your content was affected.

In the rare instance a claim is placed, please rest assured that our Support Team is always on hand to investigate why this may have occurred and to resolve this for you as a top priority.

With this in mind, please could you contact us via our Contact Form so that we can take a closer look into this for you? https://uppbeat.io/help-center/contact-form

I hope this information is helpful, and thank you again for taking the time to share your experience. We're looking forward to hearing from you and assisting further.

All the best,
Rachel

Rated 5 out of 5 stars

Great customer support

I had trouble safelisting my channel. I wrote the support and received an (easily understandable) answer on the next work day, which solved my problem. Thank you Dano, it’s greatly appreciated! 👍🏻

January 26, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's no problem, Alex, we're always happy to help!

Rated 5 out of 5 stars

Very prompt and helpful

Very prompt and helpful. Kept me updated regularly and provided support until issue was resolved to my full satisfaction.

January 22, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for kind words, we're so glad to have helped!

Rated 5 out of 5 stars

I found upbeat from search engine

I found upbeat from search engine, and the moment I listen it got me moving. You'll have the best music tracks I can download. Thank You!

January 8, 2026
Uppbeat logo

Reply from Uppbeat

This is amazing to hear, Tonia! Happy creating :)

Rated 5 out of 5 stars

Awesome customer support.

Rachel asked her colleague for more information to ensure I had the best answer. Her answer was also very prompt too. I am impressed by the help received.

January 21, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Louise! We're so glad we could help :)

Rated 5 out of 5 stars

Exceptional support and high-quality assets

I’ve been using Uppbeat for my projects recently and have been thoroughly impressed. Not only are the assets top-tier, but their email support is fantastic. I had several specific questions regarding licensing and how I could use the assets in my work; the team was incredibly responsive, clear, and helpful. It’s rare to find a service that pairs great content with such attentive customer care. Highly recommended.

January 21, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey John! Thanks for your kind words -- we're so glad to have helped and to hear you're enjoying Uppbeat :)

Rated 5 out of 5 stars

A great company with fantastic products…

A great company with fantastic products and plans tailored to practical needs. But that's not all. If something doesn't work as it should, their excellent support team is on hand to provide fast, solution-oriented assistance.

January 21, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Peter, we really appreciate this!

Rated 5 out of 5 stars

Great music, effects and motion graphics platform

Uppbeat have some great music and sound effects, as well as a good selection of motion graphics. Their support is always responsive and helpful, and are a pleasure to deal with. Highly recommended!

January 19, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words, Ian!

Rated 2 out of 5 stars

Copyright claim

Good selection of sounds but even with giving credit in my YouTube video description I have received a copyright claim. Be aware. I will use a different supplier next time.

January 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there Mark,

Rachel here from Uppbeat, thanks for taking the time to provide us with this feedback.

I'm really sorry to hear you've experienced a copyright claim here. Claims should never appear when using Uppbeat music and featuring the unique license credit in your video description, and I'm keen to help as best I can.

So that we can thoroughly investigate why this claim may have appeared, please could you contact our support team via the contact form below? This will ensure we can look into this for you as a priority, and can help resolve this for you as soon as possible.

https://uppbeat.io/help-center/contact-form

I'm sorry again that this has been your experience with Uppbeat, and thank you again for taking the time to leave a review. We're looking forward to assisting further and hearing from you soon.

All the best,
Rachel

Rated 5 out of 5 stars

Start small & free and grow

Start small & free and grow! It's great when a service let's you check it out and get real value from the free account. That's where I'm at and I was pleasantly surprised I could ease in with a couple free clips per month for my social media projects. It makes me trust they will treat me right if and when this grows to needing more assets, it will be worth paying for to enjoy more sounds more often. And they checked in with me after I joined and downloaded... and they responded thoughtfully to my email! The human touch.

January 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Alan, we're really glad you've been enjoying Uppbeat!

Rated 5 out of 5 stars

Great support!

I had a small issue with our invoice, and the Uppbeat support team (thanks Dano!) handled it quickly and professionally. Friendly, helpful, and efficient – exactly what you hope for in customer support.

January 15, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is great to hear, Veronika!

Rated 1 out of 5 stars

Scammy bait and switch marketing

Scammy, bait and switch marketing. Advertise FREE resources and then when they get your login, they switch the FREE resource to paid.

January 12, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there Miguel,

Rachel from Uppbeat here. Thanks for taking the time to leave us this feedback. I'm really sorry to hear about this, and I'm keen to help as best I can.

Whilst approximately 30% of our catalog is available to Uppbeat Free users, we do also offer premium assets to subscription holders. These premium assets are indicated by a pink star symbol, and if you try to download one of these assets without a subscription, you'll be prompted to upgrade so that the asset is available to you.

I'm really sorry for any confusion caused here, or if this wasn't made clear when you originally signed up to Uppbeat. This is never the experience we want our users to have, and our Support team would be more than happy to help find the perfect asset for you if you'd like to get in touch with us: https://uppbeat.io/help-center/contact-form

I hope this context is useful to know, and we're looking forward to assisting further in any way we can.

Kind regards,
Rachel

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