Uppbeat Reviews 1,991

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including the smooth user experience. However, some people mentioned minor drawbacks such as the lack of music trim options or a desire for more diverse music selections beyond lo-fi. A few other people also felt that the preview experience could be smoother and wished for sound files to be grouped into collections.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use for... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

Any issue you have they'll take care of you swiftly. My boy O'Brein got in touch with me about the situation with my playlists acting goofy and they squashed the bug in a quickness. That's what i'm... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Complex process but very good and friendly help

December 15, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're really glad we were able to help, Willem :)

Rated 5 out of 5 stars

Amazing support

Amazing support. They refunded me my subscription amount because I was no longer using Uppbeat. They have a great platform I’ll definitely use their services in future

December 15, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words, Aritra!

Rated 5 out of 5 stars

Great music and sound effects library!

I love Uppbeat.
It's a great music platform with a library full of different styles, themes and a ton of great sound effects.
I used it to score my short film, where 95 % of all the audio in it is from Uppbeat (as we didn't record external audio).
The website is really easy to use and you also get good recommendations of songs if there is a particular song you liked.

December 15, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Tomas, thanks so much for taking the time to leave us this kind review! We're so glad Uppbeat was useful for your short film :)

Rated 4 out of 5 stars

would be great if we have more…

would be great if we have more "non-lofi" style music.
the customer service is MUCH BETTER than Artlist.

December 4, 2025
Uppbeat logo

Reply from Uppbeat

We're really glad to have helped, Johnny!

If you're looking for a certain genre or style of music, please don't hesitate to contact us via the Support form below and we'll be more than happy to put a playlist together for you :)

https://uppbeat.io/help-center/contact-form

Rated 5 out of 5 stars

Support was incredibly fast and very…

Support was incredibly fast and very friendly. My issue was resolved quickly and smoothly. Thank you for the great help!

December 11, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is great to hear, Rita! Thanks for the kind words.

Rated 5 out of 5 stars

Playlist created for me!

Rachel created an awesome playlist for me based on one I had previously chosen for our basketball highlight video, now I've got plenty more for future videos!

December 10, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Rob, we're so glad we could help!

Rated 5 out of 5 stars

Music for the occassion!

I've been able to quickly find the music needed to match the video for the occasion. Uppbeat offers a wide range of talented artists across all genres.

Thank you!

November 21, 2025
Uppbeat logo

Reply from Uppbeat

This is amazing to hear! Thanks so much for your kind words :)

Rated 4 out of 5 stars

I had a few specific sounds I needed- I found them all here

I was working on a project with a short deadline and needed a set of touch-screen feedback sounds as part of the video. I don't recall my original search criteria but landed on their set of "glitch" sounds, several of which were perfect for the audible component of was being animated on screen. It feels like the preview experience could be smoother, but at the end of the day I found exactly what I was hoping for. It'd be nice to see some sound files grouped into collections rather than just singles, but again, it worked.

The pricing was reasonable, and the quality of the files was quite good (eg. the sounds had some actual low Hz reinforcement).

November 25, 2025
Uppbeat logo

Reply from Uppbeat

Thanks, Doug, we're so glad you found what you were looking for on Uppbeat :)

We really appreciate this feedback, and we'll be sure to relay this to the wider team for their consideration!

Rated 5 out of 5 stars

THE BEST

IT WAS FUN FOR ME AND SISTERS AND I LENING 67

December 8, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Great to hear you've been enjoying Uppbeat, Hanaa!

Rated 5 out of 5 stars

Fast, friendly, and competent support

Our VAT number was not provided when placing the order. The refund of sales tax and the reissuing of the invoice by customer support was pleasantly straightforward, professional, and extremely courteous. Thank you very much! We'll be back! ... and next time with our VAT number :)

December 4, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you, Anja!

Rated 5 out of 5 stars

Uppbeat is a great service with super customer support

Uppbeat is a great service, I have been using it for two years now.

Recently I had some technical questions and reached out to their support team.

I received multiple well‑detailed emails very quickly, and they helped solve my problem.

Nowadays, AI is everywhere and sometimes you cannot reach a human for support but fortunately Uppbeat is not one of those companies, so they deserve 5 stars in my opinion.

December 2, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Dominik, we're so glad to have helped with this!

Rated 1 out of 5 stars

SPAM FACTORY!

Unsubscribed 5 times already yet still getting spam after spam with their shitty promotions. Unbearable!!!

December 2, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there,

Thanks for taking the time to provide us with this feedback. I'm sorry to hear that you've not enjoyed your experience with Uppbeat, and I'm keen to help as best I can.

If you'd be happy to contact us via our Support form below, we'll be able to ensure that you're unsubscribed from our email communications:

https://uppbeat.io/help-center/contact-form

Thank you again, and looking forward to hearing from you.

Kind regards,
Rachel

Rated 5 out of 5 stars

Uppbeat has a huge variety of music and great customer support!

Uppbeat has a huge variety of music to choose from it is easy to navigate and understand. Their fees are very fair. The music is the best aspect of Uppbeat, but their customer service is also top notch. Any time I have a service problem or issue they respond to questions within 24-48 hours.

November 26, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Ceane! We're always happy to help :)

Rated 5 out of 5 stars

Quick responses and helpful tips

Quick responses and helpful tips. After changing the video that had a claim to a premiere, the claim release tool worked immediately.

I was assisted by Rachel Feehan, so thanks to them for their assist.

November 20, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you! We're so glad to have helped :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look