I contacted Salter customer services after an electronic kitchen scale stopped working and a peppr/salt mill developed a fault. These were around 3 years old. After a few very prompt emails, over a... See more
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See what reviewers are saying
Hannah was very helpful regarding our bathroom scales that had fallen apart. My request for help by email was started and Hannah always replied and got back to me within one to two days. It was quickl... See more
Stay well clear of these had a issue with faulty basket on a salter fryer which ended up with me getting burnt contacted them and sent fryer off came back nothing wrong with it (according to... See more
Company replied
I had an issue that after a bit of back and forth was resolved to a way better solution than I expected. I am always impressed when a customer service team takes a customers comments on board and m... See more
Great help and responsiveness
June 6, 2023
Unprompted review
Portafilter perfection
I was in need of a replacement portafilter for my espresso machine, I emailed, got a response within 24hrs from Jamie C @upgs, Polite, informative, including a direct link to my required item. After paying (easy & very much cheaper than I anticipated). It arrived within 2 days! One of which was a bank holiday! The perfect experience with UPGS. 10/10
May 28, 2023
Unprompted review
Hannah was very helpful regarding our scales
Hannah was very helpful regarding our bathroom scales that had fallen apart. My request for help by email was started and Hannah always replied and got back to me within one to two days. It was quickly sorted without any problems, and resulted in a positive outcome for myself. Thank you
May 5, 2023
Unprompted review
Girl was very helpful in chat when I…
Girl was very helpful in chat when I had a fault on my BELDRAY cordless 2 in 1 vac. Arranged a replacement part for me. Well done excellent customer service.
May 2, 2023
Unprompted review
Salter listened to my complaint.
Salter listened to my complaint about their product and set about putting things right. They were always polite and helpful and responded promptly. Would not hesitate to use again.
April 18, 2023
Unprompted review
Ive used this company through ebay to…
Ive used this company through ebay to buy salter coffee machine. I’ve received it all used, water marks, scratched, massive dents and no milk cup. So basically someones return. Paid for brand new item. Haven’t even turned it on, there was no point. I’ve asked the seller to send the courier to my house for return as I dont have how to take that big box to a parcel shop now, as sold my car recently and waiting for a new one. I thought after the scam they did on me, that’s at least what they could’ve done. Their agent messaged me that they will refund me or send the new one. Then changed their mind and sent me a label to send it back. I dont mind sending it back its just some old, used, smashed up coffee machine, but at least have some respect after scamming me and send the courier to pick it up. Why after ive paid money for a new item i need to go through all of this?
Ive contacted citizen advice and been advised to contact trading standards. Ive got pictures of the item as soon as Ive received it and will be filling the case with them on Monday. I understand goods can be damaged, but this coffee machine came just all sellotaped around, no new item type of see-through taping. The electric lead was just thrown in like they wouldn’t even care to try it to look like new. The scratches on the plastic, on metal bits and milk frothing cup was missing. Waist of time and felt like slapped with a wet towel when you buy something brand new and receive item just chucked in the box used. Will see what trading standards will say about it and will update the outcome.
September 24, 2022
Unprompted review
Reply from Upplc
Hi Ernesta,
Thank you for taking the time to leave a review. I am sorry to hear that your order has arrived damaged. This matter will be reported to our warehouse management team.
Please be assured, I have looked into this for you and can see a full refund has been processed on the 30th September 2022 to resolve the issue.
If you need any further assistance, please do not hesitate to get in touch.
Kindest regards,
Katie
Great Customer service
It appears that this company must have some responsibility for Beldray products sold at B&M. I complained to Beldray about a rusting shower caddy and was responded to by Ultimate products who are issuing a full refund
July 6, 2022
Unprompted review
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