UQUAL Reviews 819

I had the pleasure of speaking with Brian Eck today and it was very informative and he answered all of my many questions!
Great full to move forward with this company and thanks again Brian!

Micah was very helpful and walked me through the process to make it a lot easier for me!

Very friendly and took the time to go through everything in a way I understood

This was very helpful, informative and professional I really appreciate working with him he has made this experience less stressful

Thank You

This company is terrible, I give 0 stars. They need to be shutdown!

If I could give a lower score than 1, I would. I was approved for a mortgage and wanted to cancel the service. I called to cancel the service, when the person who answered the phone became nasty and stated that we were making a mistake by canceling the service he person who when I asked for a manager, when he stated he was a manager. He then continued arguing with me of the mistake I was making by not allowing them to continue, and when I stated that I still wanted to cancel the service, he then talked over top of me to continue arguing! I am not a child and will not be disrespected by a company that I pay a service for!
Best advice that I can give to anyone considering using this company, you can do the same service yourself and will see the same result and save yourself the large fee to do this to boot!

Informative , knowledgeable and patient.

Chris was very helpful with explaining my credit. The need to dos, the done deals, and progress. Overall great experience.

So far, they are very thorough with explaining everything that's needs to get your credit right for looking for a home or just in general. Chris was very detailed on what's needed to get me to the next step

I have asked Uqual company multiple times to stop pulling money out of our account due to refi process and no
use for the services due to not able to dispute any items. . The rep today refused to stop the $99. That was again
drafted and refused to credit back what they they pulled. We are now disputing as unauthorized draft through our bank
and we have officially cut ties with Uqual. Very unprofessional very greedy company that continues to draft without approval.

Uqual is a total disappointment. I have should’ve known there would be an issue when I was on a three way with them and the lender and they were arguing. After a month with no contact, no guidance, no interaction I called to cancel because they charged my account with a higher rate then what was told to me. I spoke to Mark and he said they don’t contact their clients and he would discount my payments to $79 and if I wanted to cancel call before Dec. 29 when the payment would be taken out. I called Dec. 24 and told Mark I no longer wanted the service I have not seen nor heard any type of improvement to my credit score. Mark tells me I would be charged $99! I told him that is not what he said to me the previous month he said as long as I cancel before the 29th of December I would not be charged!He said we take payments in the rears. I told him sir that doesn’t make sense and you told me my account wouldn’t be charged if cancel before the date and plus you are charging me more! I checked my account today and they are charging me $99! This company is a total scam. There was no improvement in my report, no one contacts you, and they are dishonest! I want my $99 back!

Great cx service

Information and helpful.

The customer service is top notch. Everything is explained so that anyone can understand it. I am more than happy with this service.

Just want to thank you Chris for such a great customer service, and helping us and walking us through getting the new credit report .

Awful company they don’t do anything they literally have blocked my calls but they keep charging m. Please don’t trust this company they will not help you our credit score was in the 600 it went down to the 500 if not less then that. We cancelled them and they literally have not and they try to take money in random days. Everyday till they get their money and then block your calls to them..

Nicole took the time to explain the process where I was at and what to expect going forward.

Niccole was a tremendous help. She was patient as I stumbled through the portal and really helped direct me on my next steps. Thanks!

The service offers clear benefits and has been quite helpful in addressing credit-related concerns. However, the customer service experience was disappointing. Despite repeated efforts to cancel my account over three weeks, I was repeatedly placed on long hold and pressured to continue the service. I was told that legal requirements mandated a review of all progress made prior to cancellation—when I declined further time on the call and indicated I would contact my bank and explore my legal benefits through my employer, the advisor became unprofessional. I ended the call, and shortly thereafter received an email confirming that the account had been closed. This raises serious concerns: either relevant laws were violated or the information provided to me was misleading.

Edit 11/18
I sent emails and called several times and my request was not honored immediately or the multiple return calls and finally the cancellation email would be closer in date. Also you failed to address how your agent misrepresented and conflated your process w/ legal requirements. With that said I’ve sent 2 emails requesting your mailing address and if your calls are recorded and you’ve yet to respond on your website. I gladly receive that info here if it is more convenient

Chris was amazing. Every question was answered really polite. 100% recommend