UQUAL Reviews 819

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and patience, highlighting their ability to explain complex processes clearly and make interactions pleasant. The customer service is frequently described as exceptional, with many appreciating the personalized support and guidance received. The overall service and user experience are also highly regarded, with people finding the platform easy to navigate and the process effective for improving credit scores. However, some customers also noted issues with payment, specifically billing discrepancies and difficulty stopping payments after canceling services. A few other people also felt that the customer service was disappointing, mentioning slow replies or conflicting information from different agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Service

Users describe positive interactions with service. Many customers praise the friendly, kind, and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of... See more

Payment

Reviewers express strong dissatisfaction with the payment process. Many customers report issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan did an amazing job at explaining in detail how this whole process works. I’m new to this and she was beyond patient and helpful, answered all questions and provided me with more knowledge! Defin... See more

Company replied

Rated 5 out of 5 stars

The greatest part about my experience with my call today was how Anthony (Jaxx) was so attentive and informative about the process and status of my credit progress. He guided me through every step of... See more

Rated 5 out of 5 stars

I called Chris, my favorite Readiness Coach today. My husband & I are in the beginning stages of removing things from our credit reports so we can buy a home soon. I had a slight concern on my Trans... See more

Rated 5 out of 5 stars

The credit coaches who actually get you in the game! I needed to prepare to purchase a home and had very little credit to work with and a score you would NOT be proud of. 10mos later my report is clea... See more


Company details

About UQUAL

Written by the company

Your path to loan approval starts with UQUAL!

Using our easy-to-use website and expert 1 on 1 coaching, UQUAL helps you overcome roadblocks in the way of getting approved for a loan.

UQUAL helps you get into a loan by:

1. Providing you with an Action Plan showing you steps that you can take TODAY to improve your lend-ability.

2. Working with you to get better interest rates by showing you ways to pay down your debt the best ways possible.

3. Giving you tools, resources, and coaching to master your credit for a loan.

4. Providing a view into your finances by pulling all of your accounts into one location so you can save more for a down payment.

Take the first step towards loan approval and financial freedom with UQUAL!

Get started with a FREE consultation by calling (833) 49-UQUAL or visiting our website! Where the least we can do is give you FREE advice and a better understanding of your financial situation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

another credit scam to bleed you dry

another credit scam to bleed you dry. Start out with an Incorrect credit score and try to say they boosted you to where you was already when starting.

Even the response is inacurate, the guy called me 1 time, not multiple calls. Some of the Item removed, I already challenged it before getting involved with them.

The place is like a survey, results depend on where you get your data.

July 14, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Our account manager spoke with Corey on 7/17. We do appreciate the time Corey gave us to explain in more detail the problems he encountered in his brief 30-days in our program. We were extremely excited to see how many disputes he had won in such a short amount of time. We try to help the clients understand that their credit scores, the numbers specifically, will always be different from business to business, but we all see the same information about the consumer. There are over 60 plus different scoring models that lenders can choose from to score a consumer's credit information. Between 3 different credit bureaus and 60+ scoring models a consumer could have over 180 different scores in one day, this can make things very confusing, but this is why our clients have unlimited credit coaching to help them navigate all that information. Different types of loans and credit applications, low-risk applications might score you higher; high-risk applications may score you lower. However, if you were stay within the same scoring model while you are disputing items on your credit and corrections are being made, the progress is easy to track, it's harder to track the progress when you switch between scoring models too often. We did try to help Corey understand this on multiple calls, but unfortunately our information and advice was not met with an open mind. We do wish Corey the best and even though his account is shut down we do welcome him back for any positive conversation about his account.

Rated 5 out of 5 stars

Great experience

Rashann was very knowledgeable and helpful for me and my wife’s situation. Great service and I will recommend.

June 27, 2025
Unprompted review
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Reply from UQUAL

We don't advertise, our business is only done by Word of Mouth, and we really apprciate you sending anyone our way that needs help the way you have been getting help here at Uqual! Thank you for the really nice review, Marques!

Rated 1 out of 5 stars

Put that subscription money towards paying your bills instead

Customer service was nice but I made more progress in repairing my credit on my own than I did after spending about $1800 with uqual, it’d have been cheaper and easier for me to just do it myself. The “big success” uqual had on my account actually made my credit worse in the long run due to it returning to my credit report within days of it being removed. Every time I called to cancel my subscription (4 times) I got walked around and sent to different departments to either get reconvinced I needed to give them my money to make my problem go away, or to just give up on trying to cancel after endless hold times. Do yourself a favor and just research credit repair, and use the $130 a month subscription fee to repair it yourself.

June 25, 2025
Unprompted review
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Reply from UQUAL

We try very hard to address every complaint but we are having a difficult time finding this individual in our system using only their first name. We have asked Trustpilot to reach out to this reviewer for additional information to help us identify them so we can better understand their experience.

Rated 5 out of 5 stars

Desiree Dallas was very knowledgeable…

Desiree Dallas was very knowledgeable she told me everything I needed to know to get me to where I need to be.

June 25, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Thank you for leaving a review, Yas! Desiree has been with our company for over 6-years and is a treasure to have on our team!

Rated 5 out of 5 stars

I just recently had the pleasure of…

I just recently had the pleasure of speaking to Rashann Loftis, he was very polite helped me fix a issue i was having when trying to access my account not only did he fix it , he explained my whole credit report to me and reassured me this was just the beginning of getting me on track. I absolutely love this company and everything they are doing to get me on the right track to our gym new home. I highly recommend them to anyone trying to do the same.

June 25, 2025
Unprompted review
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Reply from UQUAL

Lakeisha! Thank you for such a great review! Rashann's fan base grows every day and he loves helping each client he speaks with!

Rated 5 out of 5 stars

A great rep.

I spoke with Jordan today and he was very pleasant to speak with. He had knowledge of my account and very patient in answering my questions. I look forward to speaking with him again to discuss better options.

June 24, 2025
Unprompted review
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Reply from UQUAL

We love to hear that you have had a great experience and found the help you have been looking for, GiGi! We will pass along the kind words to Jordan!

Rated 5 out of 5 stars

Answered all my questions a filled me…

Answered all my questions a filled me in on the possibilities I was curious about. Very nice

June 24, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

There is no such thing as a stupid question especially when it comes to loan applications, debt-to-income ratio and all things credit. Thank you for your review, Joshua!

Rated 5 out of 5 stars

Jason is the best!!!

I truly appreciate Jason for going above and beyond in making sure I understood the process of working in the program. He was patient with me, answered all of my questions and was very knowledgeable. I look forward to working with him in up coming months.

June 22, 2025
Unprompted review
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Reply from UQUAL

Dhania! Thank you for such a nice review! We are blessed to have Jason on our team!

Rated 5 out of 5 stars

Jordan was amazing and punctual

Jordan was amazing and punctual! Def a huge help! Would recommend him to anyone!

June 23, 2025
Unprompted review
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Reply from UQUAL

We can't thank you enough for letting us know how well Jordan took care of you! Thank you, Joshua!

Rated 1 out of 5 stars

This was a very negative experience in…

This was a very negative experience in my opinion. I feel I’d have been better off using their high feels just to pay down debt I wish I’d never heard of them. I called and was left on hold.

June 16, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

Our accounts manager has been attempting to reach Joey, but we have not heard back from him. He was also sent the results of his credit disputes which showed he did in fact win some of his disputes. We do try to help our clients understand that when they are successful having hurtful items removed from their credit they may not see their scores go up due to other factors that are beyond our control. Maxed out credit card balances, new late payments and new collections being reported are always going to bring credit scores down and diminish the success of the disputes they have won. Our clients can take control of their credit issues and instantly start disputing items they feel are inaccurate.

Rated 5 out of 5 stars

Thank u Desiree Dallas for explaining…

Thank u Desiree Dallas for explaining my 30 day credit update. Thank you for your counseling. I look forward to our next chat. I’m so excited and I’m glad to see my progress, I can’t wait to see my next set of growth. Thank you again I look forward too our chat next month

June 19, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We love to see the success you are having, Jameelah! Thank you for posting such a nice review about Desiree! We will make sure to pass along your praise!

Rated 5 out of 5 stars

Thank you Megan!

Megan did an amazing job at explaining in detail how this whole process works. I’m new to this and she was beyond patient and helpful, answered all questions and provided me with more knowledge! Definitely made me more confident at using the portal which she did navigate through with me! She made sure I had everything I needed before ending our chat. Will definitely be recommending this program to others because of the personalized support and guidance I received from Megan!

June 17, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

WOW! Thank you for the glowing review, Alondra! We are blessed to have Megan on our team! We will pass along the kudos to her!

Rated 5 out of 5 stars

Megan is the Best

Megan was so comforting. I almost withdrew from the program, but she made me feel so much peace that we will be able to get through this together. Thank you Megan!

June 17, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We really appreciate your business and review! We will pass along the kind words to Megan!

Rated 2 out of 5 stars

Save your money

This company did a great job for me for two years my credit score went up from 540 to 600 so the was great the just got rid of old reportes and ones that was wrong. However when I ask them to close my account it was like pulling teeth . I had to complain to the BBB. and still they tried to keep my case ope. I had to get a new credit card because you cannot remove your form of payment from the their site. It was the worst experience I had in a while. they was forcing me to keep paying them. I would tell anyone don't do it because they force you to keep paying when you don't want to. And this I don't understand. I found out I could have done the same thing they did they just wrote letters asking for proof of debit. do it on your own make the time and save your money also when I paid down my credit cards my scores went up they don't work magic.

June 4, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We try our best to address every complaint but have no way of looking up the client in this complaint with the name they have given in this review. We have requested the contact information via Trustpilot to the client so we can look into this issue further.

Rated 5 out of 5 stars

A great company.

Desiree Dallas, was very helpful and knowledgeable. I am making progress with Uqual and so very excited.

June 13, 2025
Unprompted review
UQUAL logo

Reply from UQUAL

We have loved seeing the success you have been having, Bettina! thank you for leaving a review!

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