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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are consistently pleased with the products, often describing them as being in excellent, like-new condition, even when purchased as refurbished. Many people highlight the high quality of the items received and appreciate the fast and efficient delivery service. However, some customers were dissatisfied with the payment process when selling their old phones, citing significant delays beyond the promised timeframe and unexpected reductions in the initial offer price. A few other people also felt that the charging cables supplied with their purchases were sometimes faulty.

What people talk about most

Product

Customers consistently note positive experiences with product, often highlighting the excellent condition of... See more

Quality

Customers generally report positive experiences with the quality of products received. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speed of delivery, with... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the great and affordable prices for... See more

Payment

Users describe negative interactions with payment, frequently reporting significant delays beyond the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Phones spotless and arrived quickly . Battery only 85% but that’s to be expected . Charging cable that was supplied doesn’t work otherwise would be 5 stars

Rated 5 out of 5 stars

Refurbishef s25 ultra , looks new , battery at 100% condition. puchased via amazon delivered well packed within 48hrs. will certainly recomend UR to friends.

Rated 5 out of 5 stars

Really happy with this refurbished iPhone for my daughter. I didn’t want to get her anything too new or pay for a brand new one as she’s only in her teens. Having never brought a refurbished phone I... See more

Rated 3 out of 5 stars

I sent in a fully working Samsung phone, but the company reduced the price as soon as they received it. I accepted the revised offer, and after seven days I was informed I’d need to wait another seven... See more


Company details

  1. Telephone Company
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Cell Phone Store

Written by the company

Phones with history are the future ✌🏼 Our quality refurbished phones are guaranteed to be great, for ur pennies 💷 and ur planet 🌏 Shop now 👇🏼 Each and every phone that passes through our UK based workshops undergoes tests and checks 90 times over. It's this rigorous 90 point phone check that ensures ur phones are always fit for your pocket. Carried out by our expert phone engineers with unrivalled tech knowhow, ur phones are scored to the strictest diagnostic criteria in the industry. This robust refurbishment process is what gives ur phones their Approved Used status. Approved by our specialists, to be used by you and yours. Once checked and approved, our engineers certify each device with its own Certificate of Identification and Functionality. Giving it the green light to join the Circle.


Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Appears as new

Fast delivery, received next day, despite Amazon suggesting that it would take two days. Phone is on good condition with no noticeable marks (it was described as excellent).

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Well what can I say they received my phone on…

Well what can I say they received my phone on 3/4/2026 reduced price this is first time ever to have a reduced price from any company .First time used with this company but will be the last .Sent 2 emails to receive excuses about delay this has never happened with any other company feel as if I am begging for my money ridiculous having to feel that way .Wonder when I will receive MY money .its funny how all reviews seem to have lost 20% in the value of there phone seems very suss how we all can have faults yet the phones are in good condition This has been going on far to long for payment to be received .Wish I had looked at reviews prior as the money would have been received by other companies and would have received the full price as advertised by the way my battery was 85per cent which other companies give full price no reductions think this may escalate further as I am not happy 😡

April 4, 2026
Unprompted review
Rated 3 out of 5 stars

Stylus Pen missing

I am yet to give a comprehensive review because I've just received the phone today.

It was a quick delivering though without the stylus pen. May I request that it be delivered as soon as possible. Thank you.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Scam Company

This scam company offers the most for your phone and when received knock 20% off the quote and cannot give you a reason as to why. They then promise 7 working day payment but still after 14 working days I haven't received payment. Do not sell your phone to this company they have awful customer service and will do anything to delay payment and refuse to return your device. I wish there was an option for 0 stars.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

My phone stopped working three weeks…

My phone stopped working three weeks after I received it. Was told I could have my money back then told I couldn’t. They have repaired the phone and sent it back after weeks of arguing about it and now I have no faith in this company and wish I had never purchased it.

April 26, 2026
Unprompted review

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