Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins... See more
Company replied
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Review summary
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Reviews shaping this summary
We had a very rewarding time with Justyna who was very skilled, kind, responsive and knowledgeable. She shared a lot of great advice while carrying out our treatments. I don’t know how she mana... See more
Company replied
Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere cr... See more
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Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly... See more
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Company details
About Urban | Massage & beauty at home
Written by the company
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Written by the company
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contact info
Great Suffolk Street, SE1 1PP, London, United Kingdom
- urban.co
Refer a friend, get £15 off
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great concept- Spa and beauty services…
Great concept- Spa and beauty services at your home. I have been using it for massage, and never had a bad experience- all therapists have been professional, friendly and really good.
July 28, 2026
Reply from Urban | Massage & beauty at home
Thanks for sharing your love for our services, Alexandra. We can't wait to welcome you back for another treatment.
Reply from Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Theodora– thanks for sharing!
Good idea, bit expensive
The concept is a good idea but it’s now double the price compared to visiting a masseuse at their shop. Also, a lot of the urban masseuses just finished their training and tends to leave after a year or two, so good luck on getting someone good and using them regularly. All of the masseuse I’ve used have been polite, good people. The messages themselves have been mostly good to ok. Just need to work on its high prices.
November 24, 2025
Reply from Urban | Massage & beauty at home
We’re glad you’ve had positive experiences with our therapists and found them professional and polite. Your feedback really helps us to keep things great, so thanks for taking the time to let us know your thoughts. Hope to see you again soon.
Great option to have a 60 minute…
Great option to have a 60 minute massage in your house. Would highly recommend.
September 6, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Ah thanks for the 5 stars! Great to hear you had a lovely treatment.
Excellent massage delivered with a…
Excellent massage delivered with a technical mindset that explained exactly why and what he was doing. Highly recommended.
August 31, 2026
Reply from Urban | Massage & beauty at home
Thanks for the glowing review, G Darwin! Your feedback helps us make Urban services even better – hope to see you again soon.
Recommended
Works very well and offers great availability and choice of experienced practitioners
September 3, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review, Laurent– so happy to hear you enjoyed everything.
The convenience is great
The convenience is great as I don’t have to travel home. Booking is always easy and communication with the practitioner
August 23, 2026
Reply from Urban | Massage & beauty at home
Really appreciate your kind words– so glad you enjoyed it.
Great service online and in person
Easy to book, nice discounts. Lady who showed up at my home was very warm and friendly, gave a lovely pregnancy massage. Referred my sister for the same and she enjoyed hers too. Looking forward to booking again.
October 22, 2025
Reply from Urban | Massage & beauty at home
Thanks for sharing your love for our services, S Parke. We can't wait to welcome you back for another treatment!
Great massage
September 2, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for such great feedback Giyya!
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review, Patrizia!
I booked my massage as a last minute…
I booked my massage as a last minute treatment due to a pulled muscle and generally feeling tense. I’m happy to say that I feel so much better this morning! A good investment in myself.
September 1, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Jacqui, thanks for taking the time to leave such a wonderful review. It sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
no Massage received
The masseur arrived at my address, but after arriving he stated that there was not enough space for the massage table and therefore left without providing the massage.
I have been charged £80 for a service that I did not receive.
When I made the booking, there was no clear information or warning stating that a specific amount of space would be required for the massage table. Had this requirement been clearly communicated at the time of booking, I would not have made the reservation.
September 1, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hello EP
We're really sorry to hear about your experience. We completely understand how disappointing it must have been for your therapist to arrive but be unable to provide the treatment.
As our therapists bring a professional massage table with them, enough clear floor space is needed for them to set up the table safely and move around it during the treatment.
We do provide guidance on our website about preparing your space, including an approximate floor-space requirement. That said, we appreciate your feedback that this wasn't clear enough to you when making your booking, and we'll take this on board.
We're glad our team has since been able to speak with you directly about what happened and has provided you with a full refund due to the issues you experienced.
We're sorry again that your booking didn't go as planned, and we hope we'll have the opportunity to provide you with a much better Urban experience in the future.
The Urban team
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review, Anna B!
Shame on you for screwing your…
Shame on you for screwing your crowdfunders like that
September 1, 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks so much for the great review, Nubian– we really appreciate it.
Aster was absolutely wonderful
Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly where to apply pressure and how to work on the areas that were hurting.
I’m honestly not exaggerating when I say that I felt a significant improvement within less than 24 hours. Her massage skills, experience, and technique were excellent, and she made me feel so comfortable throughout the session.
I’ve been looking for someone like this in Birmingham for a long time, and I can confidently say that I’ve finally found my go-to place. Aster is genuinely amazing—not only in her massage technique and expertise, but also in the way she treats her clients.
I will definitely be coming back to her again. Highly recommended!
August 28, 2026
Reply from Urban | Massage & beauty at home
Thank you for your wonderful review. We’re so pleased to hear that Aster provided such a kind, professional, and effective treatment. We’ll be sure to share your lovely feedback with her. Don't forget to add them to your favourites for your next booking! We look forward to welcoming you back again soon.
Reply from Urban | Massage & beauty at home
Thank you for the 5 stars, Victoria– hope to see you again soon!
Two great treatments
I’ve had an assisted stretching session and a long deep tissue massage. Was very satisfied with both.
Booking the treatments was easy and the therapists arrived on time and were very polite and enthusiastic.
August 29, 2026
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review, Ms Donubari. We're so happy you enjoyed it. Your feedback really helps, so let us know about your treatments in the future.
Reply from Urban | Massage & beauty at home
Thanks for the lovely feedback, Antonio– hope to see you again soon.
Reply from Urban | Massage & beauty at home
Thanks for the lovely feedback, Catey– hope to see you again soon.
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