Urban End of Tenancy Clenaing Reviews 62

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 22 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its excellence and efficiency, often highlighting the professionalism and dedication of the staff. Many people found the communication to be clear and effective, and appreciated the thoroughness of the cleaning, noting that even very dirty spaces were left spotless. However, some people were dissatisfied with the service, reporting issues such as cleaners not meeting end-of-tenancy standards, leaving certain areas uncleaned, or arriving late. There were also mentions of noise complaints from neighbors due to late-night cleaning and concerns about the overall professionalism and competence of some cleaning teams.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've hired this company for my recent end of tenancy cleaning and was so happy with the job they've done, excellent services. They are affordable, promptly, reliable and most efficient. Communicatio... See more

Rated 5 out of 5 stars

Harry and Yash Sembhi did an amazing job cleaning my house on super short notice. Everything is beautifully done, very clean. They had great communication and were super professional. Will definitely... See more

Rated 5 out of 5 stars

Kevin who took the booking was polite and helpful. The two guys who did the cleaning were punctual and friendly and fully equipped- despite the flat being extremely dirty and messy they went about t... See more

Rated 5 out of 5 stars

Everything is spotless. I was worried about a few things, but Jaydip did an amazing job. You will not regret hiring Urban for your end of tenancy cleaning.


Company details

  1. Cleaning Service

Written by the company

Urban End of Tenancy Cleaning provides End of Tenancy Cleaning, Deep Cleaning, Carpet Cleaning, Move Out Cleaning to Its Customers. We Belive in 100 % Quality Delivery. Book with us and Get you 100% Deposit Back Guarantee. Urban End of Tenancy Cleaning is Leading Company to provides end of tenancy cleaning.


Contact info

4.0

Great

TrustScore 4 out of 5

62 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service! Highly recommend

Great experience. Mogli and team did a fab end of tenancy cleaning job. Very polite and professional. Did a great job at removing all limescale and doing a deep clean, including the tops of the kitchen units. Great communication from start to finish. 100% recommend.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great, and professional. Live up to the guarantee. Would recommend 10/10 for end of tenancy cleaning.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

The Mogli team are great

The Mogli team were very efficient, thorough and friendly. They came right on time and were able to come earlier when I asked them to. Would be a pleasure to use them again next time I need a thorough clean.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Service and professional…

Superb Service and professional standard! They don’t give up till it’s upto the mark ! All equipments are provided by them

Deffo give a try ! Won’t be disappointed

Thank you for amazing service

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

i was looking for end of tenancy…

i was looking for end of tenancy cleaning in london for my property and i found urban end of tenancy cleaning. I had really really great experiace with them, from booking till complitaion of job they are very accomodative. I will definately suggest to my friend if you are looking for end of tenancy cleaning in London then please use Pure end of tenancy cleaning. Once again thank you so much for your help.

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away- Scam

Payment is required in advance, but the job is not carried out to a satisfactory standard, and there is no way to get your money back. The cleaner only cleans what is convenient for them. Even with constant supervision, you will find that they have skipped cleaning the top of your kitchen cupboards, not touched the tricky corners of the windows, and carefully avoided anything that requires more time. I am completely unsatisfied. I would advise staying away.

May 24, 2024
Unprompted review
Urban End of Tenancy Clenaing logo

Reply from Urban End of Tenancy Clenaing

Hi,

Thank you for your valuable review and feedback.

Regarding to issue we had cleaning of your property on 24th May and service was insured with 7 days re clean guarantee. As during clean property was not 100 % empty. As we got your complaint on 28th may In morning at 10 AM. As on the day of cleaning you are happy and satisfied so after hat we leave the property.

As per company policy we are reliable to provide re-clean session to you as which we did. we request you for re clean session which was declined by you. In exchange we also offer 25 £ re-fund to you. As we try our best to solve your problem out. Still if you have any concern you can please email us on info@urbanendoftenancycleaning.co.uk and we are happy to solve your problem ASAP.

Thank you,
UEOTC.

Rated 5 out of 5 stars

Exceptional Service

Vishal and a lady who cleaned our flat and carpet were incredibly polite, respectful, and reliable. Their professionalism made our experience seamless and stress-free. Highly recommend their services

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend Mogli for…

I would definitely recommend Mogli for an end of tenancy cleaning. He was very professional and hard worker.
He also send you the after work pictures. Very nice job done.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

I really like the approach and work…

I really like the approach and work quality. Communication is the key to recommend the cleaning company to friends and family.
head of operations team mr vishal is very supportive 🙂

November 6, 2023
Unprompted review

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