Urban Evolution Property Management Reviews 

Worstest agency ever!

So if you want to get yourself in a mess with chasing these guys and having no response for weeks, this agency is the right one to get you your next home.

1. We moved into an apartment with broken cupboards and these have still not fully been repaired despite chasing the agency one million times.

2. We were promised two keys as the two of us have moved into a 2-bed apartment but were provided only one key. This has been unresolved despite chasing them for the last 8 weeks.

3. We had requested for a revised contract (some clause missing and move in date incorrect), this has still not been addressed fully despite chasing them for the last 8 weeks.

4. Funny thing- when we emailed to request for bank details as we wanted to pay the rent, they instantly responded.

5. When we advised them we would be reporting them for not assisting, they instantly responded.

However, despite all the responses, nothing has been resolved yet and they do not have a telephone line (smart way of cheating customers) so you can only email and probably wait for weeks to receive a response. BUT- nothing will ever be resolved if you reaching out to raise a complaint.

I have informed the Indian Society and a few other societies at Sheffield Hallam to advise new students to never go via Urban Evolution/Reeds Rains.
They know how to cheat well!

Mia
Hallways and public areas are always clean
Always bump into her whilst she's on the job
Very enthusiastic and friendly :)

If I could give zero I would! This is sold as luxury accommodation to students in the city. No power, water for over 24 hours twice this week. Prior to that maintenance entering the flat without prior notification to turn off the hot water taps so they can try and get hot water for a shower. Keys not provided for individual rooms and the front door and rude dismissive staff at Urban Evolution making demands for rent when the above is happening!! No compensation for lost food or potentially having to book into a hotel ….avoid this accommodation
********** this company are now trying to claim this is a false review!! If it’s false don’t expect a rent payment next quarter from my daughter??

I’d give them ZERO stars. My granddaughter lives at one of the properties they manage, The Exchange. Awful experience as a 2nd yr uni student. She’s had problems galore, but the worst thing is you can’t contact anybody. Email addresses and phone numbers on the website are incorrect. She’s had no hot water for showers since beginning of December, all the washing machines were out of action for weeks and she’s had floods in the flat. Last night at midnight she had to leave the accommodation as there was an electrical fault, which resulted in no heating, lighting and water. I have been all day trying to ascertain what is happening, but can’t contact anyone. All she has received are messages saying they are dealing with the matter. She obviously can’t stay there, but no advice re alternative emergency accommodation or even how she can cook meals. She’s so stressed she’s talking about coming home (200 miles away). Urban Evolution couldn’t care whether she sleeps on the street. Just there to make money. Incompetent and uncaring. STAY WELL AWAY FROM THIS COMPANY. I AM VERY ANGRY

Should be 0 stars. My sister has had nothing but problems since she moved in to Liverpool The Exchange, to which nobody every responds. To top it off, shes has gone back after christmas to NO WATER OR ELECTRICITY!!!!! Even the emergency fire lights are not working (which is ILLEGAL) and nobody seems to care! In these freezing temperatures and snow, they were told to ‘wrap up warm’!!!! DO NOT STAY HERE, OR AT ANY PROPERTIES OWNED BY THIS COMPANY!!!

Not happy to provide you with running water or working electricity throughout your tenancy as this is an inconvenience to them, but happy to go out there way at the end of tenancy to create fake invoices from a dissolved company for cleaning services to scam as much of your deposit as they can possibly take. Also impossible to contact as they know what they’re doing is dodgy.

mia helped me find my parcel and good cleaner

Used to live here, money grabbers, tried to claim all my deposit when there was nothing wrong, got it back through the tribunal, building management sucks, wifi it crap, rude customer service, took them 2 months to replace a broken shelf in my fridge which was there when I moved in and 3 weeks to fix my hob, also broke before moving in,
Concierge are rude.

Customer service team (specifically Abby Jones) we’re very helpful and patient with me not be able to pay rent on time due to complications with my student loan.

Great management and facilities. Thank you for your service and hospitality!

Wonderful place to stay, highly recommended. Its quiet safe and the rooms are clean and well maintained. The best thing is the facilities of gym,gaming area and conference rooms etc for the tenants which make the stay more enjoyable.

The staff is super friendly and helpful. Always making sure we have everything we need. The place was really clean, beds were very comfortable , the room was amazing! Recommend!

Really nice accommodation. The staff is very helpful.

Worst Rental Ever
If i could give one star I would.
My flat was trashed by floodings and maintance men.
Refusal over months to sort it because they didnt want to get a plumber in.
Still expectation to offer full rent despite 2 months of soaking wet floor.
Took my deposit despite gross conditions because of wear and tear left by builders.
Disgustung

WARNING ‼️ DO NOT SENT THEM THE HOLDING DEPOSIT IS A SCAM.This company is just taking your holding deposit and then ghost you! I have found about their apartments in Newcastle. I was in a hurry so I sent them the holding deposit. They responded to me once a week and they do not even have a goddamn phone number that you can contact them with! My move was supposed to be on the 12th of September as we agreed but they never sent me any contract to sign. So they just ghosted me and took my holding deposit!

communication and response ended after I made a booking deposit.
no contact number
do not use this agency if you actually want to rent a home

would not recommend The exchange. nothing but problems with my room and some of the staff have terrible attitude. The way I have been treated by three staff members in particular is shocking and how this company allow this I don’t know. Kris on concierge is great, he is always willing to help and goes above and beyond. I found mould growing under my bed on 11/10/22. I was told my shower would be fixed within 5 days, this never happened. I found alternative accommodation for a week. Head of maintenance told me on the 18/10/22, he would come and look at the mould. There was no rush for the mould to be rectified in a timely manner despite me being in alternative accommodation. It wasn’t resolved in a timely manner. Damp testing carried out on 01/12/22 & 08/12/22 with results that reached 30%, 37% & 40% which was not acceptable.The head of maintenance on 15/12/22 said an industrial dehumidifier would be put in my room while I was away for the Xmas & he never. We had little supply of hot water from mid November. I asked the head of Maintenance why the dehumidifier wasn’t not in my room while I was away over Xmas period. The head of maintenance replied on 03/01/23 where he lied saying that the dehumidifier was in my room while I was away. He provided picture evidence on 04/01/23 of the dehumidifier in my room. He used a picture from 17/12/22 of the dehumidifier in my room, I have seen physical evidence of the date of the picture he emailed. Still had little supply of hot water in winter. On 05/01/23, my contract for next year in a different room was cancelled. The previous property manager insisted she didn’t know about this. Later that day she puts an an eviction notice through my post box for when my contact ends. She had no idea about my new contract being cancelled. It was strange how I had emailed the head of maintenance the night before not happy as I knew he had lied to me. The head of maintenance insisted he didn’t cancel my contract. If you are brave enough to cancel a 18 year old girl contract for next semester, at least be brave enough to own up to it. I sent emails to the director of lettings, eventually she replied and I’m still waiting for her answer to a face to face meeting. The mould issue took 4 months to be rectified and then I found mould again on 11/01/23. The head of maintenance said he would look at it, he never. A cleaner and property manager used solution he dropped off to be wipe it down. I’m disgusted with the way I have been treated by this company, my dad emailed the director of lettings and previous property manager on 13/01/23. Funnily enough, he got a reply. I am still to this date (14/09/23) still waiting for a reply of her. Director of lettings ignoring one of their tenants is not professional at all. I spoke with the property manager a few times about wanting to resolve this issue. I was told that they think I would be happier somewhere else and there is nothing they can do to help. Aren’t property managers meant to be your first line of help? Much help she was. We were told to not shower during peak times by the head of maintenance.Every time I seen the property manger in reception, she wouldn’t smile or say hello. It was not a pleasant experience for me. They say it’s so hard to evict people even when a girl is being bullied and harassed by her flat mates & they didn’t do anything because it’s “hard”. Clearly not that hard as I’ve been given an eviction notice for complaining. November 2022 to March 2023, the exchange had little or no hot water. They knew about this from November but didn’t act on it to all tenants returned after Christmas and was complaining. The exchange employed several security. One of them which was really inappropriate and weird. They don’t do thorough background checks. They will charge you for everything they can, something as little as marks on the mattress protector given at the start of the tenancy. The building lost the supply of hot water again on 15/08/23 due to work on the boiler. No emails to warn us that this could happen, then they cut the supply of hot water from 9am - 5pm. No warning even though they was still tenants living in the accommodation. More work was carried out resulting in no hot water, no warning even though the building was still occupied by tenants. The exchange made my first year living out very stressful and uncomfortable. We were promised things to us on move in date that we didn’t have such as the gym & Wi-Fi. The washing machine & lifts were always breaking. The day before moving out, a painter & his kid was in my flat all day, no warning. As a girl living alone, I didn’t appreciate this. Had to ask the manager twice for him to leave. Moved out on 23/08/23 & waited 21 days for my deposit. I only got it back because I went through dps. I’d look elsewhere for accommodation to avoid mould, hot water supply issues, rude staff.