Urban Outfitters Reviews 

Beautiful jeans but very bad quality! Comparable to H&M and Bershka. Stitching is horrible and fabric too thin.

Dit website is echt slecht
Don’t ever but from them!
At your own risk

I am still so disappointed with Urban Outfitters. The quality of their products is poor. I brought a top (heas and shoulder shrug) last year, never worn and still has a label on it.The top was stretched and cannot be worn. Urban didnt do anything. Really, they should be questioning where they buy their products. Not a good company and poor quality of items being sold by them. I would avoid them at all costs going forward . An item should not look stretched out when it has never been worn.

I can’t actually believe as i’ve researched where to put a bad review about Urban outfitters customer service that soooooo many other people have had horrendous experiences as well , does this company have No scruples or moral compass to actually do something about all this .
i think i am constantly just dealing with AI or a copy and paste programme as ever time i complain about not receiving items i get exactly the same reply , “the order left our warehouse complete “ no replacement or refund will be issued , no interest what so ever into accessing ever of even the pictures i sent if box ripped open ,thrown over fence no signature given , if i had the time and energy i would love to put them on Martin lewis to name and shame them , they are robbing people daily .They just say it’s not their issue , contact Evri or my credit card company , this company must be answerable to some legal body or watch dog .

Wouldn’t recommend to anyone
Bought the goods never arrived and am now being accused of fraudulent behaviour with no refund of a product worth 100 pounds

Be extremely cautious about purchasing from this company ! Not only could they not deliver just an E-voucher but their customer care service is appalling, long response time and blatantly lied that the voucher had been sent again! Thankfully my bank were able to get my money refunded.

Honestly I would give them zero stars if I could. The worst online customer service I have ever dealt with. I was on hold 2 times for over 50 minutes and another 2 times I called they just hung up on me. Then when you try and text with them, the conversation just starts all over every few minutes. Do not support this company!!

I purchased 4 vinyl records for a total of 175.09 USD on november 11th. I was fully charged (authorization) on that date. 6 days later, 2 of the vinyls shipped. On november 21 i got a charge for 41.10 USD on my bank account, without ever receiving a partial refund on my initial payment. I contacted my bank to inquire about the original payment and they told me the initial payment was fully collected by urban outfitters. And that the 41.10 USD were not yet collected so it may just be a temporary charge. And that if I didn’t see that charge refunded in 72 hours to contact them back. Of course, no charge was refunded. I contacted the bank and they confirmed both the 175,09 and 41,10 charges were fully collected (not partially collected) by the retailer.
In the meantime of all this, I contacted urban outfitters support 7 times. They ALWAYS take 2-3 days to respond to the most basic emails asking relevant questions about billing. Such as the trace number of the alleged “partial collection” they made on november 11th of 134 USD (175-41)
So far, in 2-3 weeks I have been unable to get a response from urban outfitters regarding my duplicate charges. My bank recommends starting a chargeback / dispute if they refuse to provide it themselves but I want to give them the benefit of the doubt. As of right now:
1) i was charged 175.09+41.10 for a 175.09$ order.
2) i am receiving vague responses telling me to wait 72 hours (4 times so far, and nothing has happened after 72 hours)
3) they are now ignoring me, after saying 2 days ago that they sent me an “invoice detail” of my charges but I never received this on any of my inboxes or junk. After i told them I never got any other emails, they just stopped answering.

DO NOT ORDER FROM THIS WEBSITE

They can't take payment for a online gift voucher to be delivered via email. Once you query the hold up you get an email saying contact this other team, it's seems forwarding an email internally is too advanced for this company. The second team wants a bank auth code, yep, call your bank. Why? The reality is because they payment processor can't process the payment correctly.

The kicker here is three family members with three separate banks had this problem all last week.

I placed an online order. UO use Evri as the courier who left my parcel outside, on the doorstep, in full view of passersby. The parcel wasn't there when I arrived home from work. I contacted Evri and UO. Evri replied, and they've investigation and found the courier at fault. UO haven't even replied, let alone sent me a replacement order or given me a refund. I am massively out of pocket. I definitely wouldn't recommend UO and I will not be shopping there again.

went to pay at checkout in Edinburgh and asked about usuing my discount and she snapped back in a very angry tone which I find completely unnecessary! Clearly hate your job but at least pretend to be nice for the customers… it was only a question as the discounts available are u clear when there are discounts on everywhere for Xmas and student discount is normally allowed so how was I meant to know - hence the question duh…

I regretfully spent £2,000 with this company on x4 dining chairs and x1 dining table. Firstly I spoke to an advisor via their online chat as they have no telephone number to call and speak to someone - and I made them aware I was away for a week so I wanted to check the delivery times for the table and chairs as it said on their website 2 weeks delivery… this was then confirmed by the urban outfitters advisor that I spoke to online that day. I was told that the order would be delivered in NO LESS than 2 weeks! I then placed my order and then went on a business trip to New York for a week… during this time my £2,000 order of expensive and fragile furniture was dumped outside the front my property by EVRI on full display to my neighbours a couple of days after placing my order, despite being told it would be no less than two weeks!!!!
I spoke to the delivery driver who refused to go back and collect it and Urban outfitters claim no responsibility for it and were of absolutely no help at all so I was left with the worry and stress of my items being stolen, getting soaked by the rain etc..
On my return I discovered that one of the chairs had a broken foot. This was all raised at the start of November.. I have asked for compensation for this entire appalling experience and also money back for the broken chair that my partner has now taken time and money to fix and I’m still waiting 4 weeks later… please DO NOT order from this disgusting company! I will never place another order with them or enter one of their stores! It seems other people feel the same and I wish I had checked in their trust pilot page prior to ordering!! NO CUSTOMER CARE WHATSOEVER!!

Purchased a gift card on their website (for convenience I may add) and ended up receiving an email to tell me I needed to call my bank and get a 6 digit authorisation code and then call them back to give them the code before they would release the egift card for use. I called them and after waiting 2 hours for call back I told them my bank could not give me such a code (which I don't blame them) They said they can't help. I have never ever been asked to do this before, its ridiculous. So after 2 hours of faffing back and forth. I got the transaction reversed by my bank and will never use Urban outfitters online again. What a waste of space.

I signed up for texts for their Singles Day event. They assured me I'd receive updates. I never got one. All of the vinyls I wanted were sold out by the time I realized the text notifications promise was just a farce.

I placed an order earlier this year and returned it. Urban Outfitters NEVER refunded my large order. Weeks of going back and forth with their poor customer service and management team and no resolution. All they did was share an "invoice" showing me that they refunded me, but no funds were back in my account.

I had to submit a chargeback due to this and now they are charging me AGAIN for something I returned? This company is on the verge of bankruptcy so I understand why they want to screw their customers. Good luck to anyone who orders from them. Their clothing is poor quality along with their service.

I'm a first time UO customer, and I was so excited for my online order, BUT beware!!! URBAN OUTFITTERS makes you pay PREMIUM prices for SHEIN QUALITY CLOTHING. They blatantly lie on materials of their clothing!!! The item I received was supposed to be 100% cotton, looks like the photo, BUT is 87% polyester, 10%rayon and 3% spandex. I want to throw up. And the out of the other three shirts I ordered, they sent me XXL instead of small, the pink shirt ALSO is 40% polyester when they lied and said 100% cotton, and another green shirt had a giant hole from a tag rip that was there already. Disgusting!!! I PAID OVER 200$?? each shirt looks like 4$ instead of the 35$ I paid for each !! Now I am horrified as I wait for my next orders to arrive. I spent 400$ more on other orders because I'm doing a closet reset for college. Once all my orders arrive I will be going to the in person store to do a massive return. I am upset!!! I feel like I was stolen from and lied to!!

I ordered an item and not only have the messed up with tracking and order (they lost the parcel) but weren't utterly unable to proceed in a smooth way to mend the situation. Incompetent and inefficient, only plus is that the stuff is quite quick to answer but if they weren't it wouldn't make much of a difference

Placed an order for 4 items. Received shipping notification saying the 4 items had been dispatched. I received TWO of them.

Had to contact customer services to see if the other two had been sent separately. No, they said, they’ve all been delivered. When I explained I only received half the order I had to send photographic proof. They then claimed the items weren’t in stock and I eventually got a refund, after chasing them up.

Ridiculous that they don’t send part of an order and wait for the customer to then have to chase a refund for items they claim to have sent. Were they hoping I just wouldn’t notice?? The correct way to deal with that would have been to cancel the items up front and issue a refund straight away.

Said “out of stock” items are still available for sale on the website. Make of that what you will.

Ordered some ugg boots 3 days ago, they came today. Quick delivery and kept up to date with tracking

Bought a cute starry hoodie from Urban Outfitters. Thought it was going to be soft and plush, as I was paying a great amount of money for it, but honestly was disappointed by its quality. The material was thin and bobbled easily, and the label uncomfortable, but design was cute. The same happened with my friend’s iets frans joggers. Their prices need to match the quality, as teens and young girls pay a lot of money for clothes these days. Cute appearance but would not recommend!