Urban Outfitters Reviews 

Rude female staff
Not helpful

The company whose business model is to screw up your order and/or account and be so lazy, indifferent, and/or incompetent so as to do absolutely nothing to rectify anything and literally block customers from ever purchasing again, because they can't be bothered to fix their mistakes. Good, if you're looking to reserve a date in bankruptcy court, I guess. Lol.

In general, I do love the Urban Outfitters products. I believe they have some really cute home decor items as well as some clothing that would be appealing to the self-expressive young adult.

Although, I will say their prices seem very extreme for what they are selling. I understand that the 70’s to early 2000’s styles have been very popular as of late, but UO has been one of the top clothing companies capitalizing off of that. I could def thrift an outfit that looks identical to something you could buy at UO for much cheaper. I definitely think UO has shifted demographics to rich, privileged posers.

Not to mention, they have gotten in trouble in the past for selling racially offensive clothing. I’m sure they were trying to give off the vibe of the angsty teen but offending marginalized groups is not the way to go about it. I would suggest they find a better risk management team if they haven’t already because some of the controversial stuff they sold in the past was WILD.

Nice whenever I try to text customer service they just take their sweet time, act like they're going to help, then leave the chat. That's pure bs and they need to get fired. Don't have a text option if the agents aren't going to do their jobs!

They also refunded me a less amount for a shirt I sent back instead of the price plus tax. I'm trying to figure that out now.
If they don't have free returns they need to. They used to a few years ago so.
Very crappy customer service.

Poor poor service. My ordered was missing four items and they have refused to issue a refund or send a replacement. Have had the same response from customer services saying there’s nothing they can do and suggesting the fault lies with me. They now owe me money and have no regard to the satisfaction of there customers. Terrible company avoided at all cost!!

ZERO STAR.
THEY OWN ME 107€ OF RETURN MONEY AND THEY WONT GIVE IT BACK TO ME NONTHELESS IVE SENT ALL THE INFORMATION THEY ASKED. ITS A MONTH I AM MAILING THEM AND EVERYTIME ANOTHER PERSON ANSWERS AND ANOTHER 3 DAYS I GET POSTPONED. I HAVE CONTACTED EVERYONE AND THEY ARE NOT GIVING ME BACK THE MONEY.
UNBELIEVABLE POOR costumer service. POOR QUALITY clothes. WORST values and made in China clothing.
SAVE YOUR MONEY AND RUN
THEY ARE LIARS AND ROBBERS

This company is seriously terrible, I ordered only 2 items and the bag they sent them in were probably so thin that they ripped during transport and neither items were in the bag when it was delivered it was extremely disappointing but I still didn’t say anything and simply talked to costumer service, it’s been over 5 days and I’ve gotten no response and they said it’s because there are a lot of “requests” so the system is busy, I wonder why but anyways I’d recommend NOBODY shop here and spend ur hard earned money and I’ll be telling all my friends and family and make sure I comment on TikTok’s to avoid buying online from here as things are so expensive for such low service quality.

Very loyal UO customer here. Most recent online order to be delivered to store has gone really wrong, and all I can say echos all these reviews which I hope you are taking to your internal meetings CEX crew! The chatbot is useless, agents never available, emails from Customer service are completely useless too. And it's soo slow. You are such a rich company this is completely unreasonable.

Lots of 1 star reviews I see but the cardigan I recently ordered was exactly what I wanted and it was delivered very promptly

I have been back and forth for two months now trying to finalize a return. This company is trash.

Bought online order was almost 200 pounds. They have taken the charge twice. The second charge is pre - authorisation. So nearly 400 for an order until it gets delivered then they will return. Seriously I can't believe this is a policy.

Incredibly bad experience for such a famous company. My young daughters worked a lot for the internet order which they ordered and paid immediately on 7 April 2024. They never received anything. Customer Service don't read our mails and keep sending non existing telephone nummers and email adresses. Ultimately they went to a stone store and asked the crew for help. Another telephone number was given, we called them and finally had some contact. They promised to refund their money. This is over 3 weeks ago and no money is refunded. Bad, incredibly bad. Never again my loyal Urban Outfitters fans will order online at their webshop anymore. We are now forced to go to the police.

Terrible customer service. I ordered an item with the view that it would be delivered within 2-4 working days as stated on their website. 1 week later and the item has not even been shipped, and it is not back ordered, still showed as available on the website. Would avoid buying from them in the future.

Like many others, I have waited nearly one month for ONE item that is apparently back ordered. This item was NEVER labeled as back ordered on their website, which would have deterred me from purchasing in the first place. For weeks, I have contacted their customer service department via chat to cancel my order. Each time we go in circles, with no resolution. I am told over and over again that the item will be shipped from a local store. Nothing. They keep giving me new shipping dates and the item never changes its status. The most common response is that they cannot cancel my order because it's "too far in the process." What process is that? If the item is backordered, there is nothing pending shipping. Absolutely ridiculous reasoning and terrible customer service experience. Unprofessional is an understatement. How is this place still operating like this? It's sad because their merchandise is expensive, and they do not take care of their customers. I won't be shopping in person or online again.

Ordered a pair of jeans, it’s not the same as the picture, and I can’t sign in or return them

This business is bad, they don't have customer service at all. Easy to buy from them, but when it comes for return they ignore you. Be careful you may need to open a claim in order to get your money back.

The worse customer service I have ever experienced. Extremely slow to reply, very unhelpful CS agents and came across as unwilling to help. I will not buy anything from them again and I’ll be returning my order straight away.

Sent wrong item from warehouse 3 times. Customer service via chat and phone were no help at all. Im done. Wont be ordering here anymore!

Do not order from these.
I ordered new trainers waited a week for delivery which turned up in no box and the trainers were all dirty and clearly worn.
Literally likes like a staff member put the shoes she had had on for a month in the package. Have photos of this, all the insides are dirty aswell as the soles.
When I raised this, they offered me 20% to keep them.

I obviously refused this and now have to send them back and await a refund before I can purchase new from another website

No delivery, no refund, no respond.
Urban Outfitters is scam? Beware!