urbanrituelle.com.au Reviews 287

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love the products from this Australian company. Purchased several Fragrance Diffusers , they never disappoint. So we'll made and lovely fragrances that do not smell synthetic and genuinely leave... See more

Rated 5 out of 5 stars

Mandarin, basil and lime diffusers and hand/body wash along with the burst of room mist are great combination to bring out a relaxing mood as you enter the bathroom. I definitely am happy with my purc... See more

Rated 5 out of 5 stars

We burn Urban Rituelle Mandarin, Basil and Lime candles all day very day in our store. Our customers always ask what the amazing scent is when they walk into the store. We highly recommend Urban Ri... See more

Company replied

Rated 5 out of 5 stars

I have used the diffusers before and loved them! First time purchase online. Although my order didn't arrive as quickly as other online orders I have made my order arrived carefully wrapped. My husba... See more

Company replied

Company details

  1. Toiletries Store

Written by the company

Urban Rituelle is an award-winning boutique manufacturer of Australian-made bath, body, skincare & home fragrance products, located in Caringbah, south of Sydney's CBD. Inspired by the sanctity of nurturing both body & soul, our Australian-made products celebrate and enhance everyday rituals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Australian product

The ordering was streamline and the website was easy to use. The information tracking of the order was good to have and signing for the parcel a great idea.
I've always loved the quality of the products and knowing that we support an Australian family business does it for me.

April 23, 2024
Rated 5 out of 5 stars

Loved the quality and scent

Quality of the jar and the scent of the candle were just divine

February 10, 2024
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thank you for the wonderful review of our candles! We are thrilled to hear you are happy!

Rated 3 out of 5 stars

Diffuser and hand cream

Love the diffuser scents. Unfortunately the tiare flowers hand cream is so highly perfumed I can't wear it.
The handcream doesn't smell natural at all.

February 15, 2024
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thank you for your positive feedback on our diffuser scents. We're sorry to hear the Tiare Flowers hand cream wasn't to your personal taste; we understand everyone has individual preferences. Your feedback is valuable, and we'll use it to enhance our product offerings. If you prefer 100% natural fragrances I would suggest our Flourish Organics, Natural Remedy or Equilibrium Hand Creams, they are made with 100% natural essential oil blends.

Rated 5 out of 5 stars

Awesome products

Lovely products all packaged well and came very quickly. Love the colours and fragrances. Thankyou!

January 16, 2024
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thanks for your positive review, so glad that we met your expectations & that you are happy with our products! Leanne, Director.

Rated 4 out of 5 stars

The face balm’s smell is very nice

The face balm’s smell is very nice, but I would like more moisturising.

December 15, 2023
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thank you for your feedback & review. Our moisturiser is a general use daily moisturiser for all ages & is suitable for both men & women. I also like a heavy moisturiser, so I use our daily face oil alongside the face balm, for an extra moisture hit.

Rated 4 out of 5 stars

Marine and Sage Reed Diffuser

Was able to obtain the fragrance I wanted as I have had it before - also l love their hand cream and also prefer dealing with an Australian company

November 10, 2023
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Hello Sally! So glad to hear that you love our hand cream & that you love dealing with an Australian company! We are proudly 100% Australian made, making all our beautiful products on site in our Caringbah warehouse! Leanne, Director.

Rated 5 out of 5 stars

Always Quality

For the first time, instead of driving from Penrith to your Caringbah Outlet I had my daughters order my usual favourite blend of candles of Vanilla Lavender And Geranium for my birthday and once again you never disappoint thank you for your continued level of quality 😊

December 9, 2023
Unprompted review
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thank you for your wonderful review! I am so glad that you were able to get your favourite candles delivered to your door! Happy Birthday! Leanne, Urban Rituelle Director

Rated 5 out of 5 stars

The best candles in existence

The best candles in existence. They bring me so much happiness and serenity.

November 10, 2023
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Hi Paula, Thank you so much for the fabulous feedback! i am so very happy to hear that our candles bring you so much happiness! Leanne & The Urban Rituelle Team x

Rated 5 out of 5 stars

All of the stars all day long for these…

All of the stars all day long for these guys. I don't want to buy fragrances or bodywash from anywhere else ever again. Beautiful products, great service and super fast delivery.

November 14, 2023
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thank you so much for your wonderful review! We are so glad to hear you are happy with the quality of our products, the service & delivery! We love receiving *All The Stars* that makes us so happy! Thank you! Leanne x

Rated 5 out of 5 stars

Christmas Gift Shopping Made Easy By Urban Rituelle

The company's detailed website made choosing products you wanted to buy for gifts easy. The ordering online & processing payment was simple. The delivery details were always updated & the Australia Post service was quick & reliable.

November 12, 2023
urbanrituelle.com.au logo

Reply from urbanrituelle.com.au

Thank you Gladys for your wonderful feedback! It is so great to hear that you found the website easy to use & that the process was simple! We love a good news story! Thank you! Leanne, Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look