urbanrituelle.com.au Reviews 287

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Love the products from this Australian company. Purchased several Fragrance Diffusers , they never disappoint. So we'll made and lovely fragrances that do not smell synthetic and genuinely leave... See more

Rated 5 out of 5 stars

Mandarin, basil and lime diffusers and hand/body wash along with the burst of room mist are great combination to bring out a relaxing mood as you enter the bathroom. I definitely am happy with my purc... See more

Rated 5 out of 5 stars

We burn Urban Rituelle Mandarin, Basil and Lime candles all day very day in our store. Our customers always ask what the amazing scent is when they walk into the store. We highly recommend Urban Ri... See more

Company replied

Rated 5 out of 5 stars

I have used the diffusers before and loved them! First time purchase online. Although my order didn't arrive as quickly as other online orders I have made my order arrived carefully wrapped. My husba... See more

Company replied

Company details

  1. Toiletries Store

Written by the company

Urban Rituelle is an award-winning boutique manufacturer of Australian-made bath, body, skincare & home fragrance products, located in Caringbah, south of Sydney's CBD. Inspired by the sanctity of nurturing both body & soul, our Australian-made products celebrate and enhance everyday rituals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

287 reviews

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Rated 5 out of 5 stars

I absolutely Love my products the smell…

I absolutely Love my products the smell is divine on my hands and body. The moistuiser leaves my skin so soft and smooth. Definitely will purchase again and again!!!

November 12, 2023
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Reply from urbanrituelle.com.au

Thank you for your review Kylie! We just love hearing such wonderful feedback & it makes us so happy to know our products are so loved!

Rated 3 out of 5 stars

Not for me…

I’m definitely in the minority but I didn’t enjoy any of the 4 reed diffusers ( the staff faves) I picked. They were very sharp and overpowering and basically like a big hit of raw essential oils. I didn’t get the sophisticated layered scents I was hoping for. Maybe the candles are different but I had to remove these from the rooms as I didn’t enjoy them.

November 13, 2023
Unprompted review
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Reply from urbanrituelle.com.au

Thank you for sharing your thoughts on our reed diffusers. We're sorry to hear they didn't meet your expectations, and we appreciate your honest feedback. Our team & customers love lemongrass, its consistently our best seller, but I understand that scent preferences can vary, and we understand these particular scents were not to your liking. I would suggest our new Apotheca range which is a sophisticated collection of home fragrance, with more complex layers.

Rated 5 out of 5 stars

Ethical Australian company

I initially tried Urban Rituelle because they were an Australian company with a good ethic base. What keeps me coming back are the wonderful products that I enjoy each day.

October 18, 2023
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Reply from urbanrituelle.com.au

Thank you so much for your feedback! It means so much to us! We are proudly Australian-made & do our best to look after our team, our community & also make wonderful products for you to enjoy!

Rated 5 out of 5 stars

Fragrance spray

Received my fragrance spray quickly, beautifully packaged. Love this spray.

September 21, 2023
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Reply from urbanrituelle.com.au

So glad to hear you love our new Room & Linen Mist! It is such a beautiful product & we're thrilled to know you love it too!

Rated 4 out of 5 stars

Love the fragrances although the reeds…

Love the fragrances although the reeds don’t seem to carry the fragrance as well when below half full

September 14, 2023
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Reply from urbanrituelle.com.au

Hi, Thanks for your feedback. So glad to hear you love the fragrances! The natural reeds absorb the fragrance from the bottle & disperse the oil into the air, if the reeds have less oil to absorb, then they may disperse less fragrance. The best remedy for this is to flip the reeds, then they will have more oil & fragrance on them. Sometimes the reeds can get clogged with fragrance, oil & dust, if this is the case we can send you replacement reeds! Please let me know if you would like us to send these to you.

Rated 5 out of 5 stars

I've always been in love with your…

I've always been in love with your products!! They are alive and gorgeous on your skin. I run a 64 tonne river boat on the Mighty Murray here in Mildura Victoria and decided your products were the best for our guests. Our discerning River Dream Boatel Guests are looking for that something special on their Murray River
houseboat holiday and your products make them feel so pampered and special. By adding those extra warm and tender touches to our guest's holiday, we sure make a difference. Thank you for adding to our 5 star Luxury experience on the Murray River onboard our opulent Riverdream Boatel. Kind regards Cheryl

September 12, 2023
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Reply from urbanrituelle.com.au

Thank you so much for your wonderful review! I am so pleased to hear that our products are on your beautiful boat, River Dream Boatel! I am sure that your guests feel pampered & that they remember the extra special touches, long after they return home. Again, thank you for sharing this wonderful feedback with us, it means the world!

Rated 5 out of 5 stars

Great website for online shopping

Great website for online shopping
Prompt sending of goods

August 14, 2023
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Reply from urbanrituelle.com.au

Thanks so much for your positive feedback! So glad to hear that you are happy with the website & your delivery.

Rated 5 out of 5 stars

Beautiful and lasting fragrance at a…

Beautiful and lasting fragrance at a good price

August 14, 2023
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Reply from urbanrituelle.com.au

Thank you for the positive feedback! We are so glad you are happy with your products & appreciate the time taken to leave us your review!

Rated 5 out of 5 stars

Love all products

Love all products, the candles are amazing beautiful, creams, diffuser and everything!!

August 17, 2023
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Reply from urbanrituelle.com.au

I am delighted to hear that you love our candles, creams, and diffusers! Thanks for sharing. It makes our day!

Rated 5 out of 5 stars

My order was dispatched in a timely…

My order was dispatched in a timely manner and it arrived safe and sound to my new address. The products (a refill for my reed diffuser of Black Amber, Rosewood and Cedar) and I thought I'd try a new diffuser to fill our new home and chose Wild Rose, Sweet Orange and Amber, and my goodness, what a delightful fragrance - I love it as much as the original one I've purchased! Thank you Urban Rituelle for these gorgeous products - I just wish there was a body fragrance that went with them both.

September 6, 2023
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Reply from urbanrituelle.com.au

We're delighted you adore our fragrances! We'll certainly explore creating complementary body fragrances based on your suggestion. We do have hand & body lotions which will keep your skin deliciously scented. I highly recommend them! Enjoy your diffusers!

Rated 5 out of 5 stars

Great product

Great product, lovely scent. Came in a quick turnaround from the time of purchase to delivery. Thanks for your lovely products

August 15, 2023
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Reply from urbanrituelle.com.au

Thank you for the glowing review! We're delighted you love our product and the speedy delivery. Leanne

Rated 5 out of 5 stars
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Reply from urbanrituelle.com.au

I'm so glad to hear that your product arrived so quickly! 😄 Speedy deliveries can really add to the excitement of receiving a new item. Enjoy your new purchase! Leanne 🎉

Rated 5 out of 5 stars

New Favourite Scent

Loving the wild rose, sweet orange and amber fragrance in the hand soap and lotion!

August 14, 2023
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Reply from urbanrituelle.com.au

Hi Marie! 🌹🍊 It's wonderful to hear that you're loving the wild rose, sweet orange, and amber fragrance in the hand wash and body lotion. It's a much-loved scent! Enjoy the lovely aroma and pamper yourself! 😊🌸🧴

Rated 5 out of 5 stars

Great product and fabulous…

Great product and fabulous communication.

August 14, 2023
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Reply from urbanrituelle.com.au

Thank you for your kind words! We're thrilled that you love our product and found our communication fabulous. We appreciate your support! Leanne

Rated 5 out of 5 stars

Great oils nice aroma throughout my…

Great oils nice aroma throughout my place. Have been buying there products for the last 3 yrs.

August 12, 2023
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Reply from urbanrituelle.com.au

We're delighted to hear that you've been enjoying our oils and their lovely aromas in your home for the past three years! Your continued support means the world to us. Thank you for choosing Urban Rituelle!

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