After the initial order I was informed that the item was out of stock in the uk but it was available at their European wear house but would take 6-9 working days for delivery,unfortunately the item wa... See more
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Review summary
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Reviews shaping this summary
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... See more
I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described. The delivery was fast and safe, e... See more
Company replied
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... See more
Company replied
Company details
Written by the company
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Contact info
22 Lintons Lane, KT17 1DD, Epsom, United Kingdom
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4.7
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Excellent glasses, confusing sizing guide
I give fours stars because the sunglasses were excellent 👍 but the fitting guide was a nightmare to understand. We bookmarked this page for a year before deciding to take the risk. The problem was from the dimensions given for the glasses we had no idea what size they were on the sizing guide on that page. Lucky the dimensions of the glasses were all we needed and to forget the sizing chart.
May 18, 2026
Reply from URBAN SUNGLASSES
Hi Dear Peter,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Christine,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great purchase
Easy, great price, quick delivery and original product in its authentic packaging.
May 17, 2026
Reply from URBAN SUNGLASSES
Hi Dear Sarah,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Exchanged a pair.of sunglasses i didnt…
Exchanged a pair.of sunglasses i didnt like. Cutomer service was excellent. 5 stars.
May 23, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Max,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I'm not really someone to leave reviews…
I'm not really someone to leave reviews however I would like to give this company a 5 star due to customer service and the way they handle things. Long story short I purchased some Gucci sunglasses and when they arrived I noticed the case was faulty I contacted them at 6:30pm by 7pm they had replied offering a replacement case and immediate shipping.
Thankyou for resolving the issue and I will most definitely be returning in a few months when I loose this pair 😂
May 17, 2026
Reply from URBAN SUNGLASSES
Hi Dear Jordan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great price that exceeded discount from…
Great price that exceeded discount from any other site. Genuine product received very quickly. Highly recommend
May 17, 2026
Reply from URBAN SUNGLASSES
Hi Dear Lynn,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Amazing customer service
Amazing customer service, transaction was very smooth. Item arrived in very good condition. Product i purchased was immaculate. Definitely would buy more soon.
March 19, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Noriel,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Bought an original pair of Gucci…
Bought an original pair of Gucci sunglasses from this company. It was 30% cheaper than the price at Manchester airport. They went out of their way to get the delivery on time and were very responsive with my queries. Will definitely recommend and use again.
April 28, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Shofiqul,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Would recommend
Quick delivery on items and found genuine raybans much cheaper than other places. Helpful communication with customer service via WhatsApp when one item was delayed and issue quickly resolved. Would recommend to a friend and use the site again 👌🏽
April 30, 2026
Reply from URBAN SUNGLASSES
Hi Dear Jodie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I ordered two pairs of Prada sunglasses…
I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described.
The delivery was fast and safe, each parcel having its own Royal Mail tracking number. Communication was clear, with updates at every step.
I recommend Urban Sunglasses for their reliability and product quality.🫶😊
April 22, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Galina,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Counterfeit sunglasses
I bought some Gucci sunglasses from Urban sunglasses because they were a slightly better offer than elsewhere and had a quick delivery time. However, when they arrived they turned out to be fake. They are quite good fakes, it is not obvious at all, however I have a good idea of what to look out for and had already tried the sunglasses on in the store so I knew how they were supposed to fit. Luckily I got my money back, but having seen reviews on here with similar experiences, I worry that this is intentional, fraudulent behaviour.
The glasses were still £170, so not cheap at all, and I ended up getting real ones for £200. So definitely not worth the risk, would avoid and go elsewhere.
May 1, 2026
Reply from URBAN SUNGLASSES
Hi Dear Anne,
We’re very sorry for the experience you had, and we completely understand your concerns.
All sunglasses sold on our website are sourced from authorised sellers, and we guarantee that they are 100% authentic. However, in very rare cases, issues such as packaging differences, manufacturing faults, or mix-ups involving returned items can unfortunately occur.
We only wish you had shared the issue you noticed with us directly, as we could have investigated it much more quickly. We take these kinds of complaints extremely seriously and would never knowingly sell counterfeit products. We have already arranged a return and full refund for your order.
We sincerely apologise for the inconvenience caused. If you contact us directly and explain your concerns about the product, it may be much easier for us to investigate the issue properly and help resolve the situation.
Warmest regards,
Urban Sunglasses Team
5 star service
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at sorting out the refund....quick and easy, no hassles.
Definately will use them again. top class service.
April 29, 2026
Reply from URBAN SUNGLASSES
Hi Dear Paul,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent company
Excellent company, with items at significantly less than competitors.
Speedy shipment also!
April 27, 2026
Reply from URBAN SUNGLASSES
Hi Dear Tegan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
All sorted
I order my sunglasses from them . Order delivered somewhere else and they are not responding to my email, what's app messages. Hopefully credit card would help me get my money back. Please avoid
Order #2905
All sorted now
Thanks
May 8, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Reef,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fabulous Value
Ordered a pair of Ray-Ban Jackie Ohh II, sourced from Urban Sunglasses at an excellent price in comparison to other sites. Very prompt postage and well packaged. Glasses are perfect. Absolutely delighted and would definitely use this site again and recommend.
May 1, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Lorraine,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Raja,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great shop
Great shop. I was a little worried as never heard of them before, but no need. The experience was nothing but very positive. Quick dispatch, well packaged, authentic item. I’m very happy. Thank you.
April 30, 2026
Reply from URBAN SUNGLASSES
Hi Dear Magdalena,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Dawn,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I haven’t even received my order!
I haven’t even received my order! Supposed to be express delivery and has taken over a week and still waiting.
April 28, 2026
Reply from URBAN SUNGLASSES
Hi Dear Sophia,
We’re very sorry that we disappointed you. However, the item you ordered was out of stock and was only available as a pre-order for a later delivery date. We contacted you regarding this situation, and you agreed to wait for the item. We then delivered your order within the timeframe we had provided.
We completely understand your disappointment, and if you have any questions or concerns, please do not hesitate to contact us. We would be more than happy to assist you.
Warmest regards,
Urban Sunglasses Team
Would recommend
Had an issue with the sunglasses sent initially.
The issue was dealt with professionally and promptly and everything was put more than right. Would certainly recommend. Thanks appreciated
May 1, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Mohamed,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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