Urbin London Limited Reviews 227

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more

Company replied

Rated 5 out of 5 stars

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more

Company replied

Rated 5 out of 5 stars

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more

Company replied

Rated 5 out of 5 stars

Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

Welcome to the next generation of waste clearance


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great, reliable service

Great service - booked for same day delivery for excellent value. Really impressed and pleased.

November 9, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Lona, Thank you for the amazing review!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, easy to organise collection.

November 3, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Cynthia, Thank you for the amazing review!

Rated 5 out of 5 stars

Nic was terrific

Nic was terrific. Although I was concerned he was doing the job without another man to help him - but he managed! I’m very grateful and think your service is excellent.

October 28, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Dominic, Thank you for the fantastic review!

Rated 5 out of 5 stars

Value your staff!

It was the fact that the individual driver was so good. He called me up twice (I missed the first call as was cycling home) the night before to make sure we'd put it all outside (as we said we would). He was wonderful. He had cleared out everything by the time I woke up. Absolute super star.

October 25, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Ruth, Thank you for the amazing review!

Rated 5 out of 5 stars

Great service

Great service
Both office and drivers in full contact with our site team
On time what more can you ask for

October 21, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Mike, Thank you for the amazing review!

Rated 1 out of 5 stars

Horrible first experience

Horrible first experience. Driver arrived 4hrs after scheduled time. Company only contacted me once to let me know driver was in traffic with no further updates! Each time I chased to find out how far driver was they told me they didn't know... on plus side the driver was lovely.

October 17, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello, We are sorry you had this experience.
I would like to look into this more and find out what happened.
If you could please contact me via e-mail cameron@urbin.co.uk with the order number and I will look into this asap.

Rated 5 out of 5 stars

Nice and easy

I asked a few quotations to remove green waste from my garden. I chose Urbin as they had a good price and were able to collect quickly. All went well and I can start planning my garden refurb. They came when promised and were quick to remove the waste.

October 19, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Juha, Thank you for the amazing review!

Rated 5 out of 5 stars

Very impressed

Very impressed, prompt and efficient. Easy to book, arrived during the time frame. The guy collecting was very professional. I would use again

October 17, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Sarah, Thank you for the amazing review and we look forward to your next booking. "Have a rubbish day!" Urbin.

Rated 5 out of 5 stars

Grate service

Grate service , quick and so fast collection. Price also fairly. I recommend to all

October 12, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Thank you for the amazing review!

Rated 5 out of 5 stars

Great service!

Great service from phone call to saying goodbye to the collector. Friendly, accomodating, quick, efficient. Good price, would highly recommend, for anyone trying to figure out which collector to use, use this firm, great service.

October 8, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Peter, Thank you for the fantastic review!

Rated 5 out of 5 stars

Efficient, Quick and Superb in Central London.

This is my second Time of using Urbin to get rid of waste. Both Times it has been the easier experience ever, and the team at Urbin are fantastic when it comes to sorting out hard to get rid of waste and efficient too, especially when you live in Central London and aren't able to drive to drop off waste at the local recycling centre.

This second time, I booked in the collection at 9:30am in less than 4 hours I had a clear room of excess cardboard from moving and getting furniture delivered, and don't have to hassle with cutting and packing the cardboard into smaller bits for the local council to collect next week which is a massive win and no issues about worrying about fly-tipping cowboys.

October 8, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello J C, Thank you for the incredible review!

Rated 5 out of 5 stars

can't fault them

Came on time, No fuss, no hassle, removed goods quickly and friendly.

October 7, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Lo, Thank you for the amazing review!

Rated 5 out of 5 stars

Amazing

Amazing, super good price and faster collection! Super happy!

October 7, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Leandro, Thank you for the amazing review!!

Rated 5 out of 5 stars

Excellent service

Excellent service, on time, efficient and polite

October 6, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello John, Thank you for the 5 star review!

Rated 5 out of 5 stars

The service was amazing

The service was amazing. Fast and an excellent price. The best price I have found for a long time!

October 3, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello and thank you for the fantastic review!

Rated 5 out of 5 stars

This company is very good and fast

This company is very good and fast. I am very happy that he came and collected the time he gave. And money is also suitable for them. I will give them five stars. Best company and fast timing.

October 3, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Azia and thank you for the incredible review!

Rated 5 out of 5 stars

Friendly and quick removal service

Nick was very helpful and friendly and turned around the pick up of a load of moving in cardboard in very short order (<5 mins) on a double parked residential street. Would book Urbin again for waste packing removal.

October 3, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Chris, Thank you for the amazing review! I will make sure Nick sees this!

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look