Urbin London Limited Reviews 227

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more

Company replied

Rated 5 out of 5 stars

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more

Company replied

Rated 5 out of 5 stars

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more

Company replied

Rated 5 out of 5 stars

Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

Welcome to the next generation of waste clearance


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

wonderful service.

The Person delivering the service came in the designated window, he was efficient and professional.

January 11, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Chandani Sharma, Thank you for the amazing review!

Rated 5 out of 5 stars

Great service!

Great service! Very punctual, efficient, and polite. I would definitely recommend Urbin London Limited!

January 10, 2023
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello M.D, Thank you for the amazing review!

Rated 5 out of 5 stars

Excellent work from URBIN again 👍

Third time we have used URBIN for rubbish removals, and again impressed with the cost, service and speed they offered from start to finish. Today was the largest collection we asked for and as always got down professionally. Thanks URBIN. See you next time 👍

December 7, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Jose, Thank you for the amazing review!

Rated 5 out of 5 stars

Excellent

Moving of heavy objects without any issues.

December 7, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Alan, Thank you for the fantastic review!

Rated 5 out of 5 stars

Two guys were so nice and helpful

Two guys were so nice and helpful - even put up with our super friendly dog. Took a few extra (small) bits as well. Great service !

December 2, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Alison, Thank you for the amazing review!

Rated 5 out of 5 stars

Highly recommended

Very helpful, polite and careful removal men. A great service, fast to organise, reasonably priced. Will definitely use again and recommend. So nice to get rid of old stuff that is dragging you down!

December 5, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Daisy, thank you for the amazing review!

Rated 5 out of 5 stars

Affable and EXTREMELY strong driver…

Affable and EXTREMELY strong driver (Tommy) took down a dishwasher from the first-floor single-handed and without batting an eyelid. Tracker function a hugely welcome bonus. Excellent value when compared to local council disposal service.

December 5, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Christopher, thank you for the amazing review!

Rated 5 out of 5 stars

Amazing amazing service,called up at…

Amazing amazing service,called up at 3pm spoke to a amazing lady and had my mattress picked up that very day, driver was called nick he was lovely such a lovely guy. Great service will deffo be using them again.

December 3, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Nafisha, Thank you for the amazing review!

Rated 5 out of 5 stars

Great service!

Very efficient and easy to use service. Received text and call from driver about an hour before he arrived, collected mattress and divan from inside my flat.

December 2, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello David, Thank you for the fantastic review!

Rated 5 out of 5 stars

I'd happily recommend...

I sent over pics on WhatsApp of what needed collecting, was given a quote and a time window for pick up. They did the job as agreed, on time and with no fuss. I'd happily recommend.

December 1, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Dave, Thank you for the fantastic review!

Rated 5 out of 5 stars

Impressive service

I booked a mattress collection this morning for the afternoon (slot 12-6). The website is easy to use. Right after my order, I rung up to confirm (I did receive the confirmation email), a lady picked up straight away, confirmed my booking and explained to me I would get a text when driver come down to mine. Afternoon, around 3, still no update, so I WhatsApp again to check I am still on today’s collection list. Received response instantly. Around half past 4, I received the text said driver is on the way, with a tracking link attached. I can clearly follow the driver on the map. He arrived just as the tracking showed, really nice and friendly, collected my mattress, job done, couldn’t any smooth than this. Highly recommended.

December 1, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello and thank you for the amazing review!

Rated 5 out of 5 stars

Great service

Very friendly and helpful service.
Will certainly use again

November 26, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Heather, Thank you for the amazing review!

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Third time I used them and I could not recommend them enough. Compared to other removal companies they are so cheap and effective it’s almost too good to be true.

November 24, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello and thank you for the amazing review!

Rated 5 out of 5 stars

Great customer service

Great customer service on the phone, quick service, good price, thank you to the driver Tommy for phoning in advance of arrival, very pleased with the overall service and for your help. Best wishes

November 21, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Michael, Thank you for the amazing review. We will send this to Tommy so they get to see this!

Rated 5 out of 5 stars

Lovely fella

Lovely fella, very fast. Highly recommend.

November 23, 2022
Unprompted review
Urbin London Limited logo

Reply from Urbin London Limited

Hello Molly. Thank you for the fantastic review!

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look