Chinology Reviews 1,493

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 635 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often noting its quality and how well it works. Many people found the user experience to be positive, from the ease of ordering to the feeling of the product itself. The delivery service also received praise for being quick and efficient. However, some people were dissatisfied with their orders, experiencing issues like billing discrepancies or not receiving the correct promotional items. A few other people also felt that the product did not work for them, or that the masks were too small and uncomfortable.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers are impressed with its effectiveness,... See more

Quality

Consumers generally find the quality of the masks to be positive, with many reporting visible differences in... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the product easy to use, with some... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and timely delivery,... See more

Order

Users describe ambiguous interactions with order. Many customers report unauthorized charges for additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Package arrived OK, and company followed up to check delivery. Have used the masks for a while. No dramatic results but I think my jowels may look a little less so. I still have the double chin thoug... See more

Rated 5 out of 5 stars

I am in my first few weeks of using the masks and enjoy the experience. I don't have enough use yet to notice a difference, but I like that it's just 10 minutes and use it at night before bed after cl... See more

Rated 5 out of 5 stars

Ordering simple and straightforward. Slight delay in shipping due to low stocks but nothing a problem. Ordered these for my partner and she says that they are fantastic. Looks forward to wearing the m... See more

Rated 5 out of 5 stars

Didn’t think a reusable chin mask could actually do much, but wow, this one became part of my Sunday routine without me even realising it. My jawline feels a little firmer each week and I like how coo... See more



Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Give it time!

The first week I tried the masks I didn’t see much of a difference although there was a reduction in puffiness. I saw a greater difference the second week. I also use a tool similar to a gua sha to maintain the effects as the mask only keeps my face “contoured” and “shaped” for about 1-2 days. I’m going to continue using the product to see what happens during week three. At the very least, it feels refreshing to put on my face although I do find the price of the mask to be high. There was a recent deal where you could buy 5 masks and get 5 free for $99 and I thought that was reasonable as it worked out to $10 a mask.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

I have seen many reviews for Chinology,so I have just received my order and will update the review after I have used the product.
Ordering and receiving was very easy,and they fo check to see if you have received the product.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

The chinology mask not only works on the chin but seems to have helped my marionette lines too as the mask covers the lower part of the face. I am most impressed.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. The product does not work and they are making it difficult to get a refund, even though they promise a 100%, 30 day money back guarantee. They are not based in Australia, they are based in France. The company is now being investigated by ACCC.

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

I've only used the Chinology mask two…

I've only used the Chinology mask two times so far, but I think I am seeing a slight change in the texture of the skin around my neck and jawline. I'm eager to see what consistent use will do for me!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Came earlier than expected

Didn’t even think it would show up so soon but the parcel came a couple of days early. Everything inside was clean and neatly sealed. I used it that same night and by morning my jawline looked a bit more defined, like something actually changed.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Items came quickly and were as…

Items came quickly and were as expected. Have only used the product a few times but it feels good on and good after use. I don't see much immediate results but I didn't expect immediate results as this seems like something that takes time for results.

December 2, 2025
Unprompted review

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