Breo Reviews 137

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers consistently praise the products, such as foot, neck, and eye massagers, for their quality and effectiveness in providing relaxation and relief. Many highlight features like adjustable settings for massage strength and temperature, and the innovative design of the devices. The customer service is frequently described as exceptional, with staff being responsive, helpful, and going above and beyond to resolve issues. However, some people were dissatisfied with product functionality, reporting that devices stopped working or did not provide the expected sensation. A few other people also felt that the customer service was unsatisfactory, or that they received used or faulty items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the refined feel, quiet operation, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising their responsiveness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as refined, comfortable,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the eye massager extremely... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the quick and responsive nature... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.

Company replied

Rated 4 out of 5 stars

The device is functional well and the massage strength and temperature are adjustable to fit your needs. It is a bit bulky though and I have small hands. The customer service responses quickly and ans... See more

Company replied

Rated 5 out of 5 stars

Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty.... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Online Marketplace

About Breo

Written by the company

Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo

About Breo

Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.

Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product. It actually does work as advertised and feels great on scalp and even forehead and the face

March 5, 2024
Rated 5 out of 5 stars

Happy!

The product is fine. Does exactly what is described. I had a minor issue and the costumer service was excellent. They replaced my item immediately. Overall, I am happy. I would definitely buy another product from them.

January 2, 2024
Rated 3 out of 5 stars

Be careful when using this product

It is an excellent product. I am just still recovering from its use. It massaged my neck alright. Turned my muscles into hamburger-helper it did. I probably have another three or four days until my neck is back to semi-normal.

December 31, 2023
Breo logo

Reply from Breo

Dear customer, please contact the after-sale customer service for any product issue, thanks.

Rated 1 out of 5 stars

No one ever responded to my question…

No one ever responded to my question about returning the product.

December 3, 2023
Breo logo

Reply from Breo

Dear customer, we didn't find any after-sale ticket from your email or order, can you please contact Breo customer service team at support@breocare.com or tel 1-866-546-3587, thanks!

Rated 5 out of 5 stars

I saw this on a YouTubeTube review by…

I saw this on a YouTube review by HeyyyEverbody. When the order was shipped through Amazon, Amazon put my shipping label on the wrong box and I received something that I didn’t order. I contacted Breo by email and received a response within two hours. Customer service was great and worked with Amazon to get me the right product, replacement was very timely! Will definitely buy from Breo again! Thank you!

November 27, 2023
Rated 5 out of 5 stars

I did have an issue with my first…

I did have an issue with my first delivery and appeared to be used. Like it was a returned product. I got a hold of customer service. They ended up having me new ones shipped within a couple days and they told me to keep the old one and donated or do what I want with it, customer service was amazing

December 3, 2023

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