Breo Reviews 137

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers consistently praise the products, such as foot, neck, and eye massagers, for their quality and effectiveness in providing relaxation and relief. Many highlight features like adjustable settings for massage strength and temperature, and the innovative design of the devices. The customer service is frequently described as exceptional, with staff being responsive, helpful, and going above and beyond to resolve issues. However, some people were dissatisfied with product functionality, reporting that devices stopped working or did not provide the expected sensation. A few other people also felt that the customer service was unsatisfactory, or that they received used or faulty items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the refined feel, quiet operation, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising their responsiveness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as refined, comfortable,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the eye massager extremely... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the quick and responsive nature... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.

Company replied

Rated 4 out of 5 stars

The device is functional well and the massage strength and temperature are adjustable to fit your needs. It is a bit bulky though and I have small hands. The customer service responses quickly and ans... See more

Company replied

Rated 5 out of 5 stars

Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty.... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Online Marketplace

About Breo

Written by the company

Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo

About Breo

Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.

Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Product! Must Buy

Breo was prompt and delivered a great product! I use my device all the time, and it provides great relief after I've been typing all day at work. Would 100% recommend; it's the best!

October 12, 2023
Rated 5 out of 5 stars

I love it

I love it. Is very soft for your neck. Very good quality. I have 2 other products but this is the best.

October 13, 2023
Rated 5 out of 5 stars

Very Happy with the product and service…

Very Happy with the product and service from Breo. I purchased a heated eye massager. They shipped quickly & sent tracking info. I had my product and was using it before most other companies even send out their tracking info. My massager is well made and good quality. I use it every night. Excellent company and I would do business with them again.

October 8, 2023
Rated 5 out of 5 stars

A quality product.

A quality product.
Truly delivers on its’ promised results of improvement of dry/tired eye conditions. Prompt delivery. Appropriately priced.

October 2, 2023
Rated 5 out of 5 stars

LOVE IT!!!!

shipping was super fast and well packaged. absolutely love the massager - love that it can get to the shoulders and can be used hands-free.

September 24, 2023
Rated 4 out of 5 stars

My bedside companion

Love the overall design, sleek n ergonomic. The inside lining is comfy on the eye area. The massage strength n heat level is nice… I totally love this purchase! Everything is great except for the loud beep sound that will wake me up from my sleep. (Is there a way to turn it off or make it softer?)

September 23, 2023
Rated 5 out of 5 stars

great foot massager

This is the 2nd product I have tried from Breo and both items are wonderful. The foot massager works great and isn't too vigorous for me. I have plantar fasciatis and also am developing a bunion on one foot. I really like the heat option and different amounts of pressure available.
I also have the hand massager and it works great as well. I have not had any problems with it at all.

September 6, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look