USA Bites Reviews 75

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Amazing customer service same hour responses and always managed to answer any queries. Unfortunately one of my kool pop freeze poles burst and was missing 2 small items. However they got straight back... See more

Rated 5 out of 5 stars

I had a great experience from start to finish! 1. The checkout process was smooth with proper card checks, which gave me confidence that my purchase was secure. 2. I had a few queries about flavo... See more

Rated 5 out of 5 stars

AMAZING COMPANY!! Each time I have ordered I have had no problems with my order, all very well packed, quick delivery, fantastic customer service (especially from a lady called Alexa who went out of... See more

Rated 3 out of 5 stars

Delivery was great, really quick. Disappointed that the product I wanted, an 82 gram chocolate bar, wouldn't allow me to add more than 2 to the basket, so delivery fee cost more than the product

Company details

  1. Candy Store

Written by the company

Experience the flavors of the world without leaving the UK! Welcome to USA Bites, your destination for big tastes from the USA and beyond. Just pop by our shop in Market Harborough or shop online and let your taste buds explore!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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Rated 1 out of 5 stars

Not arrive still waiting

Not arrive still waiting

September 16, 2024
USA Bites logo

Reply from USA Bites

Hello Daniel, we hope you're well! I'm sincerely sorry you're not happy with our services. Your orders were completed in store on the 15th, then went out for delivery on the 16th. Our delivery team confirmed delivery on the 16th, and documented they were instructed (by a note on your door) to leave the parcel for you in a specific location. We have emailed you many times to and have tried calling you, as we would love to talk with you more about your situation and understand what has happened? If you could please respond to our emails or give us a call back, we would love to speak with you to understand the situation from your side more!

Rated 5 out of 5 stars

Company was ace

Company was ace! Didn’t have the quantity of one of the products I wanted and provided me with an alternative. They were quick to ship my goodies and everything was perfect. Thank you very much!!

July 15, 2024
Rated 5 out of 5 stars

Amazing,kind customer service

Amazing customer service same hour responses and always managed to answer any queries. Unfortunately one of my kool pop freeze poles burst and was missing 2 small items. However they got straight back to me and sent out more the next day. Such nice people amazing experience with such great prices will be ordering more.

July 6, 2024
Unprompted review
Rated 2 out of 5 stars

Not the best experience,

Products fine, delivery was very fast but missing an item in a small order and ignored when contacted on various platforms.

Shame as would have used again.

November 22, 2023

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