USA CarShip Reviews 1,240

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and clear communication throughout the process. Many people found the service to be very good, with smooth operations from dispatching to pickup and delivery. Reviewers also appreciated the fair pricing and efficient arrangements, often noting that their vehicles arrived safely and on time. However, some customers also noted significant issues with pricing, where initial quotes were drastically increased, sometimes by two or three times the original amount, and deposits were not refunded. A few other people also felt that the delivery service was unreliable, experiencing missed pickup times and vehicles that never arrived as promised. Additionally, some reviewers reported poor communication and unprofessional conduct, including concerns regarding reviews and attempts to charge extra fees.

What people talk about most

Price

Customers consistently note ambiguous experiences with price, with many reporting that initial quotes were... See more

Service

Users describe ambiguous interactions with service, with many reviewers reporting extremely poor experiences,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues with unexpected charges and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was great Robert Austin definitely pushed hard to find the best priced delivery carrier Truck was picked up and delivered in the time promised Great job!!

Rated 4 out of 5 stars

Good company with professional and friendly staff. Communication was clear, pickup and delivery were on time, and pricing was explained upfront. Overall a smooth experience and I would use them again... See more

Rated 5 out of 5 stars

Our company has used USA CarShip several time to relocate vehicles between our bases. We greatly appreciate how quick they are to quote and answer any questions. Will definitely use again. They make t... See more

Rated 5 out of 5 stars

I had a great experience with them. from start to finish. The entire team was professional, knowledgeable, and incredibly responsive, which made the car shipping process smooth and stress-free. From... See more


Company details

  1. Trucking Company
  2. Truck Rental Agency
  3. Vehicle Shipping Agent

Written by the company

We have built our network in an extremely innovative manner, leveraging new technologies to make it possible for customers with multiple vehicles or who want a reliable car delivery experience. From top to bottom, our team works tirelessly to deliver the highest quality services — every time. With over 14 years of combined experience, we helped many customers and delivered their cars on the door step. USA CarShip company has grown to one of the largest auto transport companies in the country in less than ten years! The reason is simple: After reaching a growth rate of about 50% every year, it was clear that we needed to invest more and increase our investment capacity. Our current stock-pile count includes all types (road, highway & rail) vehicles which are used for transporting cars from point A city to B city to their final destination and delivered directly to customers place.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No stars

No stars, they are a complete scam, no ethics or character...avoid at all costs, I will use every avenue available to make sure no one uses them, Anna Martin is the name used, she is the worst, Henry the manager was too, took me for 200 dollars, tried to get an additional 250, fool me once shame on you, fool me twice shame on me, pay the extra and find a reputable company to ship your car

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

bunch of scammers

They quoted me a price to ship my truck. On the day they were supposed to pick it up,after numerous phone calls to them, they finally called me back and said they needed more to move it. Price more than doubled!!!!!
They also said it would take 2 days to ship, it took almost a week. Nothing but scam outfit!!!!! Stay as far away fromthese people as you can.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Change pricing

Dealing with these people was horrible. They changed the price last minute. Do not honor their quotes horrible communication. They are just a dispatch company. I highly recommend you seek alternative transportation

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID TERRIBLE and LYING COMPANY with no INTEGRITY

I haven't ever done this but with sleepless nights people need to know to avoid this auto transport. It began with a drive from Colorado Springs to San Marcos CA from 5/23 to 5/24. Contact person was William and I had already paid $200 for port and finaly price of $1295 upon delivery in Honolulu. On 5/25, drove vehicle to Port of Long Beach 415 W Ocean Blvd and into a parking structure leaving the keys in trunk of vehicle unlock. I was expecting to drove off at port. Next day William said price has gone up a $1000 for driver to pick up. Explained I wanted port to port so it's cheaper and that's why family and I drove from Colorado. I was lied to and luckily I had a back up with Hawaii Car Transport who won't charge me the full amount until vehicle is in my possession in Honolulu. Anyone else who has experience this can relate. Company is not in BBB otherwise complaint would have been done too. In the end, AVOID this LYING AUTO TRANSPORT. Choose one that will not charge you initially but when you get your vehicle wherever you shipped it to.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Money Scam

$300. deposit and a balance would be due on arrival of 1400. Then this morning they called and said money due on my vehicle and 15ft cargo trailer would be $3800. I told them to go pound sand!

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

For a period of two months I received…

For a period of two months I received a proposal to have a car shipped from CA to DE for the "all inclusive" price of $775.00. However, when it came time to ship the car, the folks at USA CarShip told me that it would be $1,200.00 to have my car shipped. I told them that this equated to "bait and switch". Over the phone they told me I would get the $200 down payment back. However, I am still fighting them to get the money back.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Deceivers

Worst experience with David Mayer and his manger James, lied about quote to final price, gave non-existing William auto transport company & phone # and email. DO NOT TRUST this company and save your stress for later.
7/8/2025: James called me after seeing my review and threatened me to face punishing consequances.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Had a great experience with this company! They were extremely helpful and communicative throughout the process. Highly recommended!

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE-SCAMMERS

BEWARE- THIS PLACE IS A TOTAL SCAM. THEY TOLD ME IT WOULD BE $700. NOW THEY CALL BACK AND SAID $1300. I PAID THEM A $100 DEPOSIT. THEY HAVE BEEN A NIGHTMARE. PROMISING TO DELIVER THE CAR EVERYDAY AND THEN CALL ME WITH THIS POP UP OF A $600 DIFFERENCE. DON’T TRUST THIS COMPANY AT ALL

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

Got a text for an all inclusive price - Not what you will be charged

Got a text for an all inclusive price. Broker sent an email contract for a $100 dollar deposit and I paid it. When it was time to schedule a pick up , they transferred me to dispatch that quoted me 2 times more than the quoted " all inclusive price " that was text to me. I DO NOT recommend this company. All the guy said during our call was, " Did you not read the contract ? " They will turn it on you and make it seem like it was your fault.

April 17, 2025
Unprompted review

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