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USA CarShip Reviews 1,240

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TrustScore 4 out of 5

3.8

Trucking Company
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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and clear communication throughout the process. Many people found the service to be very good, with smooth operations from dispatching to pickup and delivery. Reviewers also appreciated the fair pricing and efficient arrangements, often noting that their vehicles arrived safely and on time. However, some customers also noted significant issues with pricing, where initial quotes were drastically increased, sometimes by two or three times the original amount, and deposits were not refunded. A few other people also felt that the delivery service was unreliable, experiencing missed pickup times and vehicles that never arrived as promised. Additionally, some reviewers reported poor communication and unprofessional conduct, including concerns regarding reviews and attempts to charge extra fees.

What people talk about most

Price

Customers consistently note ambiguous experiences with price, with many reporting that initial quotes were... See more

Service

Users describe ambiguous interactions with service, with many reviewers reporting extremely poor experiences,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing significant... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues with unexpected charges and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was great Robert Austin definitely pushed hard to find the best priced delivery carrier Truck was picked up and delivered in the time promised Great job!!

Rated 4 out of 5 stars

Good company with professional and friendly staff. Communication was clear, pickup and delivery were on time, and pricing was explained upfront. Overall a smooth experience and I would use them again... See more

Rated 5 out of 5 stars

Our company has used USA CarShip several time to relocate vehicles between our bases. We greatly appreciate how quick they are to quote and answer any questions. Will definitely use again. They make t... See more

Rated 5 out of 5 stars

I had a great experience with them. from start to finish. The entire team was professional, knowledgeable, and incredibly responsive, which made the car shipping process smooth and stress-free. From... See more

Company details

  1. Trucking Company
  2. Truck Rental Agency
  3. Vehicle Shipping Agent

Written by the company

We have built our network in an extremely innovative manner, leveraging new technologies to make it possible for customers with multiple vehicles or who want a reliable car delivery experience. From top to bottom, our team works tirelessly to deliver the highest quality services — every time. With over 14 years of combined experience, we helped many customers and delivered their cars on the door step. USA CarShip company has grown to one of the largest auto transport companies in the country in less than ten years! The reason is simple: After reaching a growth rate of about 50% every year, it was clear that we needed to invest more and increase our investment capacity. Our current stock-pile count includes all types (road, highway & rail) vehicles which are used for transporting cars from point A city to B city to their final destination and delivered directly to customers place.

Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I didn't use this company

I didn't use this company. I inquired about shipping my vehicle and John worked hard to find an affordable price. He repeatedly mentioned that make me satisfied was his main concern. Good customer service.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellence USA Carship

The greatest experience was dealing with Ron James,he made me and my wife feel comfortable and at ease because this was our first time having her car transported.Her Nissan Rouge was transported in a timely fashion.Ron James kept us updated with the driver as well.We were very very satisfied with the car being transported from Brooklyn NY to Durham NC.

God Bless and keep up the great work Ron!

November 18, 2024
Unprompted review

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