USADrop has been a great to work with.I Encountered some issues, I reach out to an agent, they helped me really fast with patience. They helped me solve several technical issues along the way. Super s... See more
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Rick did an amazing job with answering my questions, and clarifying the process at USADrop. Very quick and concise responses.
I encountered some issues, but when I reached out, the agent was incredibly helpful in resolving them. He went the extra mile to ensure everything worked smoothly. Professional, polite, and highly kno... See more
Company replied
I've been working with USADrop (specifically Danika) for over a year, and I'm extremely satisfied with their service. Like any dropshipping business, I've faced my share of ups and downs, testing mult... See more
Company replied
Company details
About USAdrop
Written by the company
USAdrop fulfills orders for Shopify store owners by offering sourcing, purchasing, and shipping services. We provide a 1-on-1 personal agent service. Our cooperation with shipping carriers allows us find effective shipping methods. Let's not forget that we count on a professional team that constantly researches trending products for our clients.
Contact info
Baoan District, Guangdong, China, 518125, Shenzhen, China
- +1 (571) 407-2339
- info@usadrop.com
- usadrop.com
Breach of guidelines
WARNING: Fastest way to destroy your company's reputation
Packages are delayed MANY weeks before being shipped and most are NEVER DELIVERED. FAKE, ILLEGAL POSTAGE is used causing fines for your business. I have so many orders still not delivered AFTER 3 MONTHS and my "salesperson" Nita ghosts me to avoid refunding the money paid to them. There is NO CUSTOMER SERVICE team that accepts responsibility or takes any action- not Nita, Ricky, Beatrice or others. I'm hearing from so many other business owners who are experiencing the same negligent, destructive service from this company. You will LOSE YOUR MONEY AND YOUR REPUTATION if you trust them to ship your products.
February 12, 2025
Unprompted review
Reply from USAdrop
Dear ,
We would like to sincerely apologize for the inconvenience caused. Please know that we are currently coordinating with other departments to resolve the issue and are actively investigating the matter. We understand how important this is and are making it a priority.
We truly appreciate your patience and understanding as we work towards a resolution. Rest assured, we will keep you informed of any progress and ensure that everything is addressed promptly.
Thank you for your continued trust and support.
Best regards,
USAdrop Team
he helps me alot
February 12, 2025
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Very nice and lovely service
February 5, 2025
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Great costumer service
Great costumer service! Fast and effective from Rick :)
February 4, 2025
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I was very well received by Rick from…
I was very well received by Rick from USAdrop! I could go to him with any questions and now understand exactly how they operate. Thank you Rick
February 4, 2025
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
very helpful
This company has a lot of experience and is very fast in replying and helping out when you have questions. Would definitely recommend !
February 3, 2025
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Failed to deliver hundreds of orders…
Failed to deliver hundreds of orders that I paid them to ship. Many were "shipped" with fake, illegal postage. I have lost so much money. They blame the freight forwarder and take no responsibility. I have begged Rick, Beatrice and other customer service agents for help. They only tell me that it is my "salesperson" who must help me resolve the orders. Nita, my salesperson stays silent and does not respond. No one will help. I have been trying for months to get my money back that I paid this company - no one helps and my orders are still not delivered for over 2 months, tracking stopped and all orders are lost. DO NOT TRUST THIS COMPANY WITH YOUR MONEY.
UPDATE: Still NO resolution for any of my orders - only a request to remove my honest review. No concern for the UNBELIEVABLE destruction they have caused with their neglect and illegal practices.
February 1, 2025
Unprompted review
Reply from USAdrop
Dear friend，
We sincerely apologize for the inconvenience. We are currently coordinating with other departments to resolve the issue and are actively investigating the matter. Thank you for your patience and understanding as we work on this.
Best regards
USAdrop Team
thought upgrading our infrastructure
thought upgrading our infrastructure would be a massive headache, but they took care of everything without disrupting our operations. I’m still amazed at how easy they made it look.
January 6, 2025
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Beatrice is very kind and quickly
January 30, 2025
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I had a very good customer service.
December 21, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Customer Service is superb
Customer Service with Rick is helpful! He answered all my questions with patience and understanding. Great experience :)
December 17, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I've found a game-changer
I've found a game-changer for my dropshipping business - this agent! They provide an impressive selection of shipping methods, ensuring timely and efficient delivery. I appreciate their excellent communication.
October 18, 2024
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
They don’t really care if you get a…
They don’t really care if you get a charge back and it’s not your fault
December 9, 2024
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
Personal Agent is great
Personal Agent is great. 1 Star less because it happened that they switched the Supplier of a product a few times, but hasn't happend in a long time now so everythings great.
December 9, 2024
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
basecost price is higher than…
basecost price is higher than aliexpres, shipping takes a long time, very bad experience
November 1, 2024
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
I've got a quick response
I've got a quick response, very good help, I was helped very quickly
December 2, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
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