USADrop has been a great to work with.I Encountered some issues, I reach out to an agent, they helped me really fast with patience. They helped me solve several technical issues along the way. Super s... See more
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Rick did an amazing job with answering my questions, and clarifying the process at USADrop. Very quick and concise responses.
I encountered some issues, but when I reached out, the agent was incredibly helpful in resolving them. He went the extra mile to ensure everything worked smoothly. Professional, polite, and highly kno... See more
Company replied
I've been working with USADrop (specifically Danika) for over a year, and I'm extremely satisfied with their service. Like any dropshipping business, I've faced my share of ups and downs, testing mult... See more
Company replied
Company details
About USAdrop
Written by the company
USAdrop fulfills orders for Shopify store owners by offering sourcing, purchasing, and shipping services. We provide a 1-on-1 personal agent service. Our cooperation with shipping carriers allows us find effective shipping methods. Let's not forget that we count on a professional team that constantly researches trending products for our clients.
Contact info
Baoan District, Guangdong, China, 518125, Shenzhen, China
- +1 (571) 407-2339
- info@usadrop.com
- usadrop.com
Breach of guidelines
Turning Challenges into Opportunities: A Journey of Understanding and Collaboration with USAdrop
I have to change my rating again, according to what is being comunicated. The previous few days after pouring out my frustrations and concerns regarding my shop and the mishandling by my agent, I received a response from the team at USAdrop. They addressed my issues and provided a resolution, which significantly altered my perspective on the situation.
It's been a journey filled with intense emotions due to my deep investment in the shop—I've been building a new brand since July, dedicating time, money, and energy to create video and voiceover ads for social media. Although it’s not yet profitable, the joy of gaining each new customer has been immense, especially as I prepared for the peak season in December. Unfortunately, just hours before December, my enthusiasm turned into panic when I felt my shop was being jeopardized by recent changes and miscommunications with the new agent, Nita.
However, the swift response from USAdrop reassured me that they valued my business and were committed to resolving the issues. This experience has taught me a valuable lesson about the importance of clear communication and understanding in business relationships. Some agents, like Alex, were easy to work with from the start, while with others, it took time and effort to reach a mutual understanding.
With the problems now addressed and a clearer path forward, I can confidently recommend USAdrop. Their commitment to rectifying the situation proves their dedication to their clients. I look forward to rebuilding my shop, now more aware that understanding different working styles is key to effective collaboration and communication.
November 30, 2024
Unprompted review
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
perfect and fast comunication :)
November 29, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
everything they do is top notch!
November 26, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
Awful
Everything about the company is slow & I can never reach anyone in customer service or my supposed sales agent.
November 16, 2024
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
Horrible customer service
Horrible customer service; billed but asked to cancel for months. Had to get my bank involved to even get them to respond.
July 31, 2024
Reply from USAdrop
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We apologize for any inconvenience you have experienced. Your feedback is very important to us, and your agent will be in contact with you promptly.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
Excellent customer service by Rick.
November 20, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Very good agent Rick
Very good Rick provided very clear explanations to me as a beginner in drop.
November 19, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Rick was quick in responding and was…
Rick was quick in responding and was veru helpful
November 15, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
verry satisfied
November 6, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Have been using for a while
Have been using for a while. They have a lot of products and great shipping times. Customer service reply fast. Rick was really helpful.
November 5, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Very good service
November 4, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Rick solved my problem in few messages
Rick solved my problem in few messages. I am satisfied with USAdrop customer support.
November 5, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
The person who read my questions was…
The person who read my questions was very helpful and answered my questions right away.
November 4, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Good customer service
The agents are always helpful and responds very quickly. Rick took good care of my issue
November 4, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Very fast service and professional
Very fast service and professional, 100% recommend Rick for dropshipping!
October 28, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Fast and good help knew instantly what…
Fast and good help knew instantly what the problem was and solved it
October 27, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Very helpful customer service
Very helpful customer service. respond was fast and knowledgeable.
October 25, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Had a technical issue
Had a technical issue, while implementation can be imporved the technical support was best I have experienced.
October 25, 2024
Unprompted review
Reply from USAdrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
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