The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more
Company replied
I had the opportunity to work with two wonderful gentlemen! I first started with Mike and then had to call again to finish off the process but cannot remember the other gentleman’s name.. I hope there... See more
Company replied
Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more
Company replied
Company details
Written by the company
US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.
Contact info
100 Mall Parkway, Suite 121, 63385, Wentzville, United States
- 888-582-6870
- customerservice@usautomotiveprotectionservices.com
- usautomotiveprotectionservices.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representative was honest and explanatory
The representative , was forthright and fully explanatory.
May 28, 2026
Reply from US Automotive Protection Services
Thank you so much for the 5-star review.
Reply from US Automotive Protection Services
We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.
Very polite guy knows his stuff just…
Very polite guy knows his stuff just hope everything is for real
May 30, 2026
Reply from US Automotive Protection Services
Hi, Alicia. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
Customer service was great
Customer service was great. The representative explained the process in detail.
May 24, 2026
Reply from US Automotive Protection Services
Hello, Karl. Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
Reply from US Automotive Protection Services
Thank you so much for the 5-star review.We really appreciate your business and helping to share the word about us. We’re here for you anytime!
I can’t tell you
I can’t tell you, I have never seen nor heard of your service until a few days ago
May 21, 2026
Reply from US Automotive Protection Services
Your feedback is highly appreciated. Thank you so much for the review!
Person was respectful and explained…
Person was respectful and explained coverages and answered my questions.
May 21, 2026
Reply from US Automotive Protection Services
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
they helped when the other place said…
they helped when the other place said we couldn’t renew and extend our warranty policy David was helpful
May 21, 2026
Reply from US Automotive Protection Services
Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
Reply from US Automotive Protection Services
Hi, Marceline. We're so happy to hear that we were able to provide the top-notch service that you deserve.
Brandy explained everything to me...and…
Brandy explained everything to me...and answered all my questions.
May 19, 2026
Reply from US Automotive Protection Services
Hi, Michelle. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Dale was very informative
Dale was very informative, and now I can cancel the other plan I have.
May 10, 2026
Reply from US Automotive Protection Services
We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Hi! We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Thank you so much for the 5-star review.We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Solid service
Everything is automatic, so I don’t worry about what they’re gonna pay or how soon they’re gonna pay it cause I know they’re gonna do that. I really don’t have much cost to speak with them because I never have anything go wrong, but they’re always there and letting me know that they’re there thank you Connie Branam
October 3, 2025
Reply from US Automotive Protection Services
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
Reply from US Automotive Protection Services
Hi, Marion. Your feedback is highly appreciated. Thank you so much for the review!
Very nice very knowledgeable
May 8, 2026
Reply from US Automotive Protection Services
We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.
Professional
May 7, 2026
Reply from US Automotive Protection Services
Thank you so much for the 5-star review!
I want to STOP as of 05/07/2026 the AUTO Warranty I agreed to 5/5/26 at 4:30 PM.US…
I want to STOP the Warranty from US Automotive Protection Services as of 05/07/2006. I wrote the reasons why above the list of qualifying stars. The FBI is involved as is the Better Business Buruea, my attorney, and the Governor's American Disabilities Act. The FBI has offered me a part time job working from home due to my "qualified genius memory"! Your phone number is very difficult to find. Google services gives your company the WORST comments of any company I have ever read. I want a response by 2:00 PM today, Th, 05/07/2026. FBI is waiting.
May 5, 2026
Reply from US Automotive Protection Services
Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.
Your phone person was great and he…
Your phone person was great and he answered all my questions.
May 5, 2026
Reply from US Automotive Protection Services
Hi, Jim. We’re happy to hear that our team provided you with excellent service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.