The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
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Review summary
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Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
Company replied
Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
Company replied
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
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Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be careful! The rental is cheap but they're after your excess!
First up, the price is unbeatable. I rented a car in Montenegro from a Friday to a Monday for £16. Collection was from ostensibly a mechanic's workshop, wrecks everywhere. The car itself was fine, but 58,000 km on the clock and it was quite scuffed up. I spent a few moments walking around the car filming every single scuff and bump, cracked faring etc. The ever dodgy "Like for like" fuel policy means you'll always return with more fuel than you left with, and on collection my car was one notch above empty. There is a hefty deposit of about £1300, or you can pay about £40 per day to waive the excess. Upon return, there seemed to be chaos, and the staff member pointed out a dent not on the paperwork, and seemed keen for me to sign on a device. I'm not sure how this situation would have progressed if I hadn't shown him the video I'd shot on collection of the dent clearly visible. He let that go pretty quickly, but took a long time to find the card machine to refund my deposit. The amount of historic damage on the car would suggest that they happily charge for damage without actually fixing it. Lastly, despite booking with USave, the rental agreement came through from GreenMotion, who are an excluded company on my third-party excess insurance, so that could have been a problem. TLDR: Cheap, basically GreenMotion, the cars can be shabby, a large deposit, cover yourself with comprehensive video evidence of even the slightest damage before you leave the lot.
April 17, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Phil,
Thank you for taking the time to share your experience. We’re sorry to hear about the concerns you had with the vehicle condition, the deposit requirements, and the return process. We understand how frustrating it is when a rental feels unclear or when damage checks are not handled as smoothly as they should be.
Customers should always receive a clean, well‑prepared vehicle, and any existing damage must be properly documented before departure. We also appreciate your feedback regarding the fuel policy and the importance of transparent communication at pickup and return.
We kindly ask that you contact our International Head Office through the form at www.usave.com/contact. Once we receive your information, our team will be able to review your case and assist you directly.
Kind regards,
U‑Save International
shocking customer service
shocking customer service, still waiting for the refund off my deposit. Probably 20 emails sent without response from local staff
April 21, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi B Feld,
Thank you for sharing your experience. We’re very sorry to hear about the delay in receiving your deposit refund and the lack of response from the local team. This is understandably frustrating, and it’s not the level of service we aim to provide.
As we do not have the details needed to raise this directly with the location, we kindly ask that you contact our International Head Office using the form at www.usave.com/contact. Once we receive your information, our team will be able to review your case and assist you further.
Kind regards,
U‑Save International
Although the office and garage are a…
Although the office and garage are a few km's away from the airport we found the driver waiting to pick us up near arrivals and drive us there. It was actually easier than picking the car up from the slightly confusing airport car park.
The staff were friendly and spoke English.
Highly recommended.
February 15, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Pierre,
Thank you for sharing your experience. We’re delighted to hear that the pickup process was smooth, the shuttle convenient, and that our team made you feel welcome. It’s great to know the rental worked even better than collecting directly from the airport.
We truly appreciate your recommendation.
Kind regards,
U‑Save International
Warning
Warning: beware of scammers at Tetouan Airport. The company is called U-save/greenmotion car-rent
They try to force you, upon arrival, to take out an insurance policy so they can earn an extra 150 euros. If you already have insurance, such as full coverage like I did, they still try to convince you with nonsense stories. Do not fall for it.
Do not let yourself get scammed. Report it immediately to the police and to the agency you booked through, and do not allow them to take advantage of you.
If you refuse, they will create an “error” when you try to pay the deposit, in order to push you into paying with your debit card and charging you a double deposit. Do not fall for that either. If that does not work, the final tactic is to refuse you by claiming that the name on your credit card is not written correctly in full.
What a shame that this criminal company is damaging Morocco’s reputation. So many tourists ended up paying the 150 euros on top of their rental costs and insurance.
I am deeply ashamed of these thieves.
April 19, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Rachid,
Thank you for taking the time to share your experience. We’re very sorry to hear how distressing your arrival at Tetouan Airport felt, especially regarding the insurance options and the difficulties you described during the deposit process.
To clarify, local teams must follow the rental Terms & Conditions, including deposit requirements and accepted payment methods. However, customers should always feel that these policies are explained clearly and professionally. We regret that this was not your impression and understand how frustrating the situation must have been.
Your feedback has been shared with the management team in Morocco so they can review the interaction and ensure that procedures are communicated transparently and respectfully.
If you would like us to look into your rental in more detail or provide documentation for your booking agency, please contact us through the form at www.usave.com/contact so we can assist you directly.
Kind regards,
U‑Save International
Complete waste of time and money
Complete waste of time and money – stay away
This was, without exaggeration, the worst experience I have ever had with a car rental company.
First of all, their location is far from the airport, which is highly inconvenient and poorly communicated. Then, despite booking an SUV, I was offered a completely different car — a Fiat Panda — at the exact same price. This alone is unacceptable.
What made the situation even worse was the condition of the vehicle. The car was filthy, with wet and dirty seats, as if it had been left in the rain. It was clearly not fit for use.
When I refused to accept such a car, the staff showed zero interest in resolving the issue. No alternative, no immediate solution — just a blunt suggestion to call a taxi and go back to the airport, which is about 15 minutes away.
This level of service is beyond unprofessional and shows a complete lack of respect for customers.
I will never use this company again, and I will be reporting this experience further. I strongly advise anyone to stay away unless you want to risk starting your trip in the worst possible way.
April 14, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Flo,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you faced, from the distance of the location to the condition of the vehicle and the lack of support when you raised your concerns. This is understandably frustrating and not the level of service we aim to provide.
Customers should always receive the vehicle category they booked or an appropriate equivalent, and the car must be clean, prepared, and ready for use. We regret that this was not your experience and that no suitable alternative was offered on the spot.
We kindly ask you to contact our International Head Office through the form at www.usave.com/contact. Once we receive your information, our team will be able to review your case and assist you directly.
Kind regards,
U‑Save International
I never plan on renting from U-Save…
I never plan on renting from U-Save again . 1) if you book through travel sites like Expedia there is no adequate understanding to their policies which feel more like a nickel and dime organization. If you pay for a rental in advance and there are no cars when you arrive goodluck with getting a refund it is all on you. 2) in the case of the Houston rental location it is said to be “At” the airport. A 30+minute shuttle ride after waiting for a shuttle for 40 minutes is not what I would call at the airport. 3) you must validate your personal insurance ahead of time. Get ready for a frustrating experience if you do not have access to your personal insurance web portal and password. If you do not they can validate your insurance with a copy of your insurance card for a fee or you can buy their insurance for even more of a fee but you will at least spend less time. 4) you have to buy their unlimited toll package for a fee or if you accidentally find yourself on a toll road it will cost you $28 per toll regardless of the cost of the toll and regardless of you paying the toll 5) don’t consider reservations of a car or prepaying for a car to mean anything. They will rent your car to whomever shows is before you and then just say sorry. It doesn’t matter if you waste part of your 2 day trip to figure it out. Ultimately, they found me a car but I watched them tell a person to get back on the shuttle because I received the last car. He paid ahead of time from Priceline but they were of little help. Supposedly they save you money but saving time…not exactly.
April 16, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Mark,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced, including the long shuttle wait, the insurance validation process, the toll policy, and the issues around vehicle availability. We understand how frustrating this must have been, especially after prepaying for your rental.
Customers should receive clear information about location access, insurance requirements, and toll options before arrival, and we regret that this was not your experience. We also understand your concern regarding prepaid reservations and the expectation that a confirmed vehicle will be available on arrival.
We kindly ask that you contact our International Head Office through the form at www.usave.com/contact. Once we receive your information, our team will be able to review your case and assist you directly.
Kind regards,
U‑Save International
Easy to collect and easy to return the beautiful car.
The staff was very helpful and the care was beautiful, clean. And at the end of the hire it was very easy to check-out. The distance from the airport was easy to find and walk.
We were very satisfied with this car-rent opportunity.
March 17, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi,
Thank you for sharing your experience. We’re delighted to hear that the pickup and return were so easy, that the car was clean and beautiful, and that our team was helpful throughout your rental. It’s also great to know the short walk from the airport worked well for you.
We truly appreciate your kind words and are very happy that you were satisfied with your rental experience.
Kind regards,
U‑Save International
AVOID LIKE PLAGUE
I had a genuinely awful experience with U-Save in the UK.
I was quoted £200 for a 10-day rental and full insurance , which seemed reasonable. But at collection, I was hit with a £3000 deposit. The only way to reduce that was to take their insurance at around £70 per day, which is more than the cost of the car itself. They said the one i got during booking is third party and they do not accept.
They also charge extra just to get unlimited mileage, which feels completely unreasonable. It’s another add-on that isn’t clearly highlighted upfront, and it quickly turns what looks like a cheap deal into something far more expensive.
What’s most frustrating is how all of this is presented. The key details are buried in the terms and conditions or hidden behind a small link that’s easy to miss when booking. It’s not clear, not upfront, and not intuitive.
This feels like a setup to push customers into buying their insurance at the desk. That’s not transparent or honest pricing.
Practices like this need proper scrutiny. A corporate watchdog should be looking into this as a matter of urgency.
And it reflects badly on Booking.com for hosting listings like this.
AVOID.
April 17, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Amy,
Thank you for taking the time to explain what happened. We understand how upsetting it is to arrive expecting a straightforward rental, only to be faced with higher costs and conditions that feel unexpected.
To clarify, the £3,000 deposit and the requirement for a credit card with available credit up to the excess are part of the standard U‑Save UK rental terms. These conditions are published in the UK Terms & Conditions, which state that the credit card must have enough available credit to cover the excess and must not expire within a set period after the rental return date.
Regarding insurance, third‑party insurance purchased through comparison sites or booking platforms is not accepted as a substitute for the rental desk’s own coverage, which is why the team offered the on‑site insurance as an alternative to the high deposit. This is a common industry practice, but we understand how it can feel like an upsell when the information isn’t clearly highlighted during booking.
Mileage options also vary by location, and while unlimited mileage is available, it may come with an additional fee depending on the vehicle category and booking source. We appreciate that this was not as clear as it should have been.
We completely understand your frustration about how these details were presented. When booking through third‑party platforms, key conditions can sometimes appear only in expandable sections or links, which makes them easy to miss, and we agree this can lead to unpleasant surprises at the counter. Unfortunately, we are not able to influence how details are displayed on third-party websites.
Your feedback has been shared with the UK management team so they can review how these requirements are communicated on our side. Transparency is essential, and we regret that this was not your experience.
Thank you again for bringing this to our attention. We’re sorry your rental did not meet expectations.
Kind regards,
U‑Save International
Super great
February 1, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Mette,
Thank you for your feedback! We’re thrilled to hear you had a super great experience with us. Providing smooth, friendly service is always our goal, and it’s wonderful to know we delivered that for you.
We appreciate you choosing us and look forward to welcoming you again.
Kind regards,
U‑Save International
Usave asked me to explain my experience…
Usave asked me to explain my experience and complain as they say I shouldn't pay for a service I haven't received.
Unfortunately as my booking has gone through a third party they just said they can't process a refund. I asked if they could to the third party but they didn't reply to my email.
April 9, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Zsuzsa,
Thank you for sharing your experience. We’re very sorry to hear about the difficulty you’ve had trying to resolve your refund request — especially after being advised to contact us directly.
To clarify, when a reservation is made through a third‑party platform, the payment and refund process must be handled by that company, as they are the merchant of record. This means that although we can confirm whether a service was used or not, we cannot issue refunds for bookings that were paid to another provider. We understand how frustrating this feels, particularly when you were expecting support after reaching out.
We also regret that you did not receive a reply when you asked us to contact the third party on your behalf. Your comments have been shared with the local team so they can review the communication and ensure customers receive clearer guidance and timely responses.
To clarify, regrettably, we are not able to contact third-party companies and request a refund on your behalf.
If you would like us to re‑confirm the status of your rental or provide documentation to support your claim with the third‑party agency, our customer service team will be happy to assist via our contact form at www.usave.com/contact.
Kind regards,
U‑Save International
We got charged a cleaning fee for a car…
We got charged a cleaning fee for a car that was not dirty
Also rental far from airport and understaffed
April 3, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Andrew,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, especially regarding the cleaning fee and the wait at the rental location.
To clarify, a cleaning charge is only applied when the vehicle is returned in a condition that requires additional cleaning beyond the standard preparation. However, we understand that you feel the car was not dirty, and we appreciate how frustrating it is to receive a fee you weren’t expecting. Your comments have been shared with the local team so they can review the case and ensure the charge was applied correctly and fairly.
We also understand your concern about the distance from the airport and the staffing levels. Some of our locations operate with shuttle services rather than being inside the terminal, and at peak times this can lead to longer waits than usual. Your feedback is important and will help us improve both service frequency and customer flow.
We regret that your experience fell short and appreciate you taking the time to let us know. Your comments help us identify where improvements are needed.
Kind regards,
U‑Save International
SCAM
you ask me to be honest, but your company is the most unfair that i have experience in 40 years.i rented a car frome manchester airport. i was just handed over the key,and had to find myself car in the garage.Because of hurry did not check the car on demage. on my way back one of the employee showed me 3 smallest scratches on the rims, not even 1 centimeter. first of all i am 100 % sure its not caused by me, secondly they charge me 747 pounds. they offer the car very cheap, when you bring the car back they charge 5 times extra. i will never recomand somebody to rent by U-save and neither will i do again. By U-save is renting cheap is renting expensive.
April 11, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Sajid,
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointed you felt after your rental at Manchester Airport. We understand how upsetting it is to be charged for damage you believe you did not cause, especially when the marks were small and you were in a hurry at pickup.
For clarity, all vehicles must be inspected at the start of the rental, and customers are encouraged to check the car and report any concerns before leaving the location. This step is important because it ensures that any pre‑existing damage is recorded and you are fully protected. We appreciate that you were handed the keys quickly, but customers are always welcome to request assistance or ask a member of staff to walk around the vehicle with them.
Regarding the charges: any damage identified on return must be supported by documentation, including photos and a formal assessment. We understand that the amount you were charged felt disproportionate, and your comments have been shared with the local management team so they can review the case and ensure the process was handled correctly and fairly.
We never want customers to feel misled or treated unfairly, and we regret that this was your impression. If you would like us to look into your rental in more detail, please contact us directly through our form at www.usave.com/contact so our customer service team can assist you further.
Kind regards,
U-Save International
Double check all requirements!
Booked a car for a holiday in Italy, but after reading all the negative reviews I emailed them to make sure which documents they need for the rental.
Turned out they don’t accept credit card with initials + full surname, only with full names. Well, in NL that’s not possible and therefore I had to cancel my booking because they would not accept my credit card, although my initials correspondent clearly to the names in my passport and driving license. Glad I double checked!
I have rented cars in many countries and never experiences something like this…
April 16, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Nicole,
Thank you for sharing your experience. We’re sorry to hear that you had to cancel your booking, especially after taking the time to double‑check the requirements before your trip. We understand how frustrating it must be to discover that your credit card format isn’t accepted, particularly when it matches your passport and driving licence details.
To clarify, our Terms & Conditions require a credit card showing the full first name and surname of the main driver. This requirement is part of our standard rental policy and is also provided to Booking.com. However, we do not have control over how Booking.com chooses to display or highlight this information on their platform, and this can sometimes lead to confusion for customers in countries where card formats differ.
We appreciate you reaching out in advance. It’s exactly the kind of situation where checking beforehand avoids a much bigger inconvenience at the counter. Your feedback is valuable, and we will continue working with our partners to ensure clearer communication for all customers.
Kind regards,
U‑Save International
Great help good service and very…
Great help good service and very helpful made it easy to check in and to check out
March 16, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Donshay,
Thank you for your feedback! We’re delighted to hear that our team was helpful and that both check‑in and check‑out were quick and easy for you. Providing friendly service and a smooth rental experience is always our goal, and it’s great to know we delivered that during your visit.
We appreciate you choosing us and look forward to welcoming you again on your next trip.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Eduardo,
Thank you for your feedback! We’re glad to hear that booking was easy and that our staff made a nice and attentive impression. Providing a smooth process and friendly service is always our priority, and it’s great to know we delivered that for you.
We appreciate you choosing us and look forward to welcoming you again on your next trip.
Kind regards,
U‑Save International
Everything was simply fine and fast
Everything was simply fine and fast. I will come back again... for sure.
March 28, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Klaus,
Thank you for your feedback! We’re delighted to hear that everything was smooth, simple, and fast during your rental. Providing an efficient and hassle‑free experience is exactly what we aim for, and it’s great to know we delivered that for you.
We truly appreciate your trust and look forward to welcoming you back again for your next trip.
Kind regards,
U‑Save International
I have had the best experience
I have had the best experience! Jessica was amazing! You have a lifetime customer!
February 9, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Darrell,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience from start to finish. It’s especially lovely to know that Jessica made such a positive impression. We’ll be sure to pass along your kind words to her.
We truly appreciate your trust and are delighted to have earned a customer for life. We look forward to welcoming you back on your next rental.
Kind regards,
U‑Save International
All was good
All was good, the only wish is to have pick up point closer to airport or inside airport.
March 10, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Vitalii,
Thank you for your feedback! We’re glad to hear that everything went well with your rental and that you were satisfied with the overall experience.
We appreciate your suggestion regarding the pickup location. While our current site is close to the airport, we understand that having a pickup point even nearer, or directly inside the terminal, would be more convenient for travellers. Feedback like yours helps us review and improve our services, and we’ll be sure to share this with the local team.
We hope to welcome you again on your next trip.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Tomasz,
Thank you for your feedback! We’re glad to hear that the car was in good condition and that you received the exact model you booked. Providing the vehicle our customers expect is an important part of delivering a smooth, reliable rental experience, and it’s great to know this met your expectations.
We appreciate you choosing us and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Jan,
Thank you for your feedback! We’re really pleased to hear that the timing worked well for you, that our location near the airport was convenient, and that you were happy with both the car and our staff. Providing a smooth, reliable experience is exactly what we aim for, and it’s great to know we delivered that during your rental.
We appreciate you choosing us and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
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