The booking process was straightforward (including the pre check in) and the service good. The "sign up" system for getting picked up by the navette from the airport ( Whatsapp) was not clear and I ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people at the Bologna location were pleasant, helpful, and patient. We had pre-booked and pre-paid, so we only had a few formalities to conclude. We were meticulous with checking out the car for p... See more
Company replied
Very good service at Southend airport only thing I didn’t like was that there was no one at the car reception desk to check the cars condition on return. It could cause a problem if when checked the... See more
Company replied
The pickup was very easy with friendly, helpful staff. Car was in excellent condition. Returning wasn't straightforward, it had to be returned to a different location from other car hire companies. I... See more
Company replied
Company details
Information provided by various external sources
U-Save Car & Truck Rental provides discount car rental prices with top-of-the-line auto rental customer service. At U-Save, we believe that cheap car rental can be accompanied by excellent service. With airport locations and convenient neighborhood locations, U-Save strives to meet all your car and truck rental needs, whether you are looking for airport car rental, an insurance replacement vehicle or a van or minivan to take on vacation. Wherever the road leads...U-Save!
Contact info
1052 Highland Colony Parkway, Suite 204, 39157, Ridgeland, MS
- 800-438-2300
- usave.com
2.7
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great reliable services.
Great reliable services.
I would rent from them again.
March 6, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Sakis,
Thank you for your feedback! We’re delighted to hear that you found our service reliable and that you’d choose to rent with us again. Providing a smooth, dependable experience is exactly what we aim for, and it’s great to know we delivered that for you.
We truly appreciate you choosing us and look forward to welcoming you back in the future.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Federica,
Thank you for your feedback! We’re delighted to hear that you enjoyed fast service and found our staff kind and helpful. Providing a smooth, efficient rental experience is exactly what we aim for, and it’s great to know we delivered that for you.
We truly appreciate the recommendation and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
I ha a great experience from beginning…
I ha a great experience from beginning to end. Also my girl forgot her wallet and they took care it they shipped with no problem thank you
March 8, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi,
Thank you so much for sharing your experience. We’re delighted to hear that everything went smoothly from start to finish, and we’re especially glad our team was able to help when your companion forgot her wallet. Taking care of situations like this is an important part of the service we aim to provide, and it’s great to know the item was returned safely without any trouble.
We truly appreciate you choosing us and hope to welcome you again on your next trip.
Kind regards,
U‑Save International
Amazing customer service and great…
Amazing customer service and great friendly people
March 21, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Dany,
Thank you so much for your kind words! We’re delighted to hear that you received amazing customer service and found our team friendly and welcoming. Providing a great experience for our customers is always our top priority, and it’s wonderful to know this came through during your visit.
We truly appreciate you choosing us and hope to see you again in the future.
Kind regards,
U‑Save International
Reply from U-Save Car & Truck Rental
Hi Jon,
Thank you for your feedback! We’re delighted to hear that everything was straightforward and that our team made a great impression. Providing an easy, smooth rental experience is exactly what we aim for, and it’s wonderful to know that this came through during your visit.
We appreciate you choosing us and hope to welcome you again in the future.
Kind regards,
U‑Save International
No car available
Avoid this rental company.
Had a booking to collect a car at Innsbruck airport. When I arrived they said they had no car available.
We spoke to several other people in the same situation
February 28, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you arrived in Innsbruck to find no vehicle available, and we understand how frustrating this must have been.
We take situations like this seriously, and your comments will be shared with the local team to ensure that communication and availability management are reviewed.
If you would like us to look into your reservation in more detail, please reach out to us via our contact form at www.usave.com/contact so our customer services team can assist you directly.
Kind regards,
U-Save International
Reply from U-Save Car & Truck Rental
Hi Aldo,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way.
We take allegations of dishonesty very seriously. All rentals are handled in line with the Terms & Conditions agreed at the time of booking, and charges are only applied where supported by the relevant documentation and procedures.
If you have concerns about a specific reservation, we’d be happy to review it for you. Please contact us directly via our form at www.usave.com/contact so our customer services team can assist you.
Kind regards,
U‑Save International
Frauds
They charged me for damaged caused by the previous renter. Won't speak to me by phone or email about it. Won't respond to the insurance claim information filed by me or my credit card company beyond sending a copy of the rental agreement. They did not provide the vehicle inspection report they claimed was done at the time of my rental. At pick up they told me it was all paperless and would be emailed to me with the rental agreement, it was not. NEVER RENT A CAR FROM THEM
November 17, 2025
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Tiffinie,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation has been for you, especially when you were expecting the inspection report to be provided at the start of your rental.
For clarity, customers are responsible for checking the vehicle at pickup and reporting any issues before leaving the location.
We understand how stressful it can be when a damage dispute involves multiple parties such as insurers or card providers, and we appreciate that you’ve been trying to resolve this. As your case is now part of an active dispute process, we’re unable to discuss the matter further in a public forum. Any additional communication must continue through the appropriate channels so it can be handled correctly.
If you need to reach us directly, please use our contact form at www.usave.com/contact.
Kind regards,
U‑Save International
Update - Thank you for your update. We kindly ask that you contact our International Customer Services team using the link above so that we can investigate this for you. Thank you for your help.
Simply the most horrible car hire…
This was the most horrible car hire experience in my entire life. This company doesn't realise that they make the first impression for people visiting the country. And providing a terrible experience will easily project that to the whole country what is a shame. When I arrived I went to the meeting point and called the company to let them know I was there as there were no one to meet. They then told me that they are on lunch break and they won't pick me up for an hour!!!!!!! Yes you got it right! Lunch break! All together as a big happy family! Good for them. They had my flight number, they new exactly when I will arrive but no advance warning to highjack the plane and arrive earlier. There are 3 flights all day long to Rimini so it wasn't a difficult task to plan ahead for them but nevermind. After an hour wait I called again but then a lady picked up with no English and she hung up on me. After that they did not pick up the phone for an hour!!! So I wasn't even sure if it was a scam and if this company exists! I could not do anything but calling and calling with no luck. No help on Opodo either as they refer you to the provider who doesn't give a damn! Then finally they picked up, again after an hour of calling!!! I was told that a white minibus will pick me up and after another 40 minutes a completely different car came and I was finally taken to the office. The car was unmarked, the driver had no name badge or anything what could tie them to a company so basically you will sit in a stranger's car hoping that it will take you where you should go. After nearly 3 hours waiting I still had to queue at the office desk as obviously their lunch break made them busy afterwards.
This was an unacceptable service. Absolutely shocking and disgusting how much they just don't care. Pay a bit more for a decent company. U Save nothing with this incompetent bunch of people!!! U Save time, money, frustration, and years of your life by avoiding this joke of company. Never again!!!
April 9, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Peter,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the experience you had, and we understand how upsetting and stressful this must have been, especially after arriving in a new country and expecting a smooth start to your trip.
What you describe regarding the long wait, difficulty reaching the team, and confusion around the shuttle pickup is certainly not the level of service we aim to provide. Your comments will be shared with the local management so they can review staffing, communication procedures, and shuttle coordination to prevent situations like this from happening again.
We appreciate you highlighting the importance of clear identification and timely assistance, particularly for customers arriving from abroad. These are areas we take seriously, and your feedback helps us identify where improvements are needed.
We would welcome the opportunity to review your reservation in more detail and address your concerns directly. Please reach out to us via our contact form at www.usave.com/contact so our team can assist you further.
Kind regards,
U‑Save International
Cheap is not always the best
Cheap is not always the best. They added a liability insurance requirement of $50/day (including taxes) when we picked up the car. Their shuttle to FLL airport only operates during the day. You will have to uber at other times. The claim of declining the liability was not given as an option. We were basically forced to pay for the liability coverage inspite of buying the collision coverage. USAVE should be renamed U DONT SAVE
April 9, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Shaji,
Thank you for sharing your feedback. We’re sorry to hear that parts of your rental experience did not meet your expectations, and we understand how frustrating unexpected costs or logistical limitations can feel.
For clarity, the liability coverage offered at the counter is optional, but if it is declined, a security deposit is required. These details, including the daily cost of optional coverage and the deposit amount, are outlined in our Terms & Conditions at the time of booking. Our team is expected to explain these requirements clearly so customers can make an informed choice, not feel pressured.
Regarding shuttle availability, operating hours are also stated in our rental information. Outside of these hours, alternative transport such as a taxi or rideshare may be needed, and we appreciate that this may be inconvenient depending on your travel schedule.
We would be happy to review your reservation in more detail and address any remaining concerns. Please reach out to us via our contact form at www.usave.com/contact so our team can assist you directly.
Kind regards,
U‑Save International
DO NOT RENT WITH THEM.
⭐ Warning: Misleading and Deceptive Billing at U‑Save Fort Lauderdale
I booked a 4‑day rental through Expedia for $27 CAD total, which seemed like a great deal and obviously too good to be true. When I arrived, the agent claimed I had to pay mandatory liability insurance ($40 USD/day) despite no disclosure at booking. I showed my valid travel Visa insurance that at least covers collision, yet they still charged me unauthorized collision fees ($10 USD/day) without my consent, initials, or a proper contract (I did not know they did this till we returned the car) When I asked for an itemized receipt at checkout, the contract suddenly showed $479 USD!!! far more than the $270 USD ATM receipt I was first given. The agent gave a weak "oh must be a computer glitch” excuse and only removed the extra random $209 when I questioned it. At no point did they do a proper walk around inspection, and the staff acted evasively as if hoping I wouldn’t push back. We decided to do a video of the car ourselves in case there was fraudulent charges after the fact.
This experience felt completely misleading and extremely unprofessional, and I do NOT recommend renting from this U‑Save location. Ps. If you try to email or call to file a complaint , none of the phone numbers work and the emails bounce back. Scam!! STAY CLEAR. Pss. The car was dirty!!
Follow up: I see your reply and this is my response to that. I showed valid proof from my travel visa insurance that the COLLISION WAS COVERED they nodded and agreed. Yet!!! Still charged the $10usd/ day without my consent or knowing till checkout. Standard practice is to do a walk around the car before and after and sign something that shows nothing was wrong with car before and after, yet, neither was done. Not before. Not after. Hence us taking it upon ourselves to do a video to protect ourselves. Charging me an extra $209 out of nowhere is an absolute red flag and scam. What if I didn't take the time to look or notice. What if I didn't question it to the point where she finally fixed it. And trust me it took pushing before the random fraudulent amount was removed. To blame it on a glitch in the computer is ridiculous. Also charging mandatory $40usd/ day for liability insurance is insane. No other company charges this much. Everything from start to finish was a disaster. There were people in line in front of us fighting about fraudulent charges as well. None of your phone numbers work. None of your support emails work. And that form you are sending me to, also doesn't work. When I go to your website and try to click support it freezes and goes NO WHERE. I'm not one to complain or go out of my way to write these reviews. But I've never experienced anything so deceptive in my life.
April 2, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Claudia,
Thank you for taking the time to share your experience . We are very sorry to hear that your collection did not meet expectations. For clarity, our franchise locations are required to verify that a renter has valid, verifiable liability and collision cover that meets the local requirements; when a policy cannot be confirmed at the counter the franchise will offer the rental company’s cover as an alternative and may apply additional daily charges and a deposit in line with the contract presented at pickup. We always aim to provide an itemised contract and receipt at checkout; if an amount appears on your card that is not reflected on the final contract this should be investigated and corrected, as happened when the extra $209 was removed after you queried it. A pre‑ and post‑rental vehicle inspection is standard practice and customers are welcome to record a video or take photos at collection and return. We apologise that the vehicle cleanliness fell short and that you found our contact channels difficult to reach, we will raise this with the Fort Lauderdale franchise. To help us investigate and provide a full response, please use the form at www.usave.com/contact to reach our customer care team.
Kind regards,
U-Save International
Update - Thank you for your update. I am sorry to hear that you are having issues with our contact form. We kindly ask that you email us directly at ics@cs.usave.com. Thank you for your assistance.
Long wait
They come up as an option to book with easyJet but we spent more time waiting for the car than we did on the flight to Manchester. They then charged us £120 for a booster seat, non refundable.
However the guy handling our booking was very helpful and kind.
April 8, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Laura,
Thank you for your feedback and for highlighting both the delay and the positive interaction with our colleague.
We apologise for the long wait you experienced at Manchester; airport collections can be subject to extended queues during peak periods and our teams work to process customers as quickly and safely as possible. Regarding the booster seat, these items are optional add‑ons and are charged at the time of booking or collection according to the rate shown on your voucher; where a booster seat is reserved or supplied it is treated as a non‑refundable product under the terms agreed with our booking partners. We’re glad to hear our representative was helpful on the day, and if you would like us to review the specific booking or the charge in more detail, please provide your booking reference, using the form at www.usave.com/contact, and we will investigate and respond through our customer care team.
Kind regards,
U-Save International
The worst bunch of useless amateurs…
The worst bunch of useless amateurs I’ve ever come across. Appalling service, rude and very unprofessional. Do not book with them.
April 5, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Peter,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling so disappointed, as this is never the impression we want to give. We understand how frustrating it is when service at the counter doesn’t meet expectations, and we take comments about professionalism and customer care seriously. Your review has been passed on to the relevant team so the concerns you’ve raised can be looked into and addressed. If you would like us to review your booking or discuss what happened in more detail, our customer care team is available to help. Please use the form at www.usave.com/contact.
Kind regards,
U-Save International.
SECOND WARNING!!! STAY AWAY FROM THIS CAR RENTAL…
STAY AWAY FROM THIS CAR RENTAL COMPANY!!! SECOND WARNING!!!
Remember my last review?? Feb-22-2026 - "I use car rental frequently and, this is by far the WORST car rental company I have ever dealt with.... Well, you can see the rest if you scroll down to this date Feb-22-2026... After I posted the review, I was contacted via email by some guy called "Chris".... if that is a real name...he asked me for proof that the amount had in fact been charged to my cc which, I did provide, and that he would "look into it". Then, the next day, he sends another email saying that he is still "looking into it" and trying to resolve it which, could take 14 days to complete....14 DAYS??? I have been waiting for over two months and still had to wait 14 DAYS more?? Well, here we are on Apr-07-2026 and guess what.... STILL I HAVE NOT RECEIVED MY MONEY {US$750.00}!!!
So, to all you potential clients out there looking to rent a car in the Ft Lauderdale area or anywhere else for that matter, BEWARE!!! STAY AWAY FROM THIS COMPANY U-Save as well s, their subsidiary Green Motion International. These companies are VERY UNPROFESSIONAL AND DISHONEST COMPANIES!!!
December 12, 2025
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Antonio,
Thank you for your follow‑up and for sharing your concerns again. We understand how frustrating it is to wait for a resolution, and we appreciate that the delay has added to your disappointment. The timeframe you were given relates to the formal investigation process, which requires the case to be reviewed alongside the supporting documentation and payment records before any refund can be released. As soon as the issue was fully verified, the refund was processed immediately.
We recognise that this has taken longer than you expected, and we are sorry for the inconvenience caused by the extended review period. If you still have questions about the status of your refund or would like us to recheck any details, our customer care team remains available to assist directly.
Kind regards,
U-Save International
No car, No refund, No care
I booked a car using carjet for collection from u save rent a car, which looking at the franchise pages on their websites is the same company as green motion, the u save office near manchester airport seems to double as the green motion office. I received a voucher for collection via email, the email stated I would only need my driver's licence and passport to collect the car as well as flight information if I was flying in.
Hidden in the voucher however were instructions stating I needed proof of address if I was renting the car as a UK resident, it did not state the type required and i always have access to the commonly accepted POA as pdf files.
When I arrived at the usave/green motion office at Manchester airport they tell me they won't accept the passport and I need 2 proofs of address which need to match my driver's licence and are less than 3 months old AND be some kind of government document, they don't take bills and bank statments like everyone else, none of which is mentioned anywhere in the voucher. I explain this and try to provide proof of my current address but they aren't having it and won't give me my money back as the booking is through carjet and directed me back to them.
The rep was very unhelpful and offered no solution whatsoever and seemed more interested telling me i should have read the voucher, despite the voucher not giving specifics about the required documentation, and this information not being avaliable before making the booking. I had to try and get a refund from carjet and wasted over £20 on taxi rides to and from the office plus last minute train tickets.
March 7, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi William,
Thank you for taking the time to share your experience. U‑Save takes customer feedback seriously and we apologise for the inconvenience you encountered at the Manchester franchise. For clarity, U‑Save provides our full driver identification and proof‑of‑address requirements to all booking partners, including Carjet, and franchise locations apply the checks required by their office at the point of collection. We do not control how third‑party vouchers display partner requirements, and accepted document types can vary by franchise and are enforced locally at pickup. Because this reservation was made and paid for through Carjet, any refund or cancellation is governed by Carjet’s terms and must be handled by them; U‑Save is therefore unable to issue a refund for a third‑party booking.
At this time, we would recommend that you contact Carjet for further assistance.
Kind regards,
U-Save International
"Absolute scam
"Absolute scam! Avoid U-Save at LAX. They claimed our car was full when it was half-empty (I had to take a picture to prove it). Then they forced an upgrade at my expense because they didn't have the car I reserved. They added 'unlimited tolls' for LA, a city without tolls, and wouldn't accept my personal insurance. Total bait-and-switch tactics."
April 6, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Gloria,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
AVOID AVOID AVOID!
I arrived early to get my rental. The Long line was indicative of the issues with USave. People in line said they'd been waiting for 30 mins plus. Multiple people looked distressed and angry. A woman was visibly upset, her reservation was canceled by the company and they would not help her. I booked through Economy Bookings, purchased full coverage and when I finally got to a human, she told me I needed to purchase Liability insurance, adding over $300 to the rental. Only a couple of insurance companies could be used to cover liability - I only remember GEICO being one of them. This notice was only seen at the counter, so after a 30 min wait, SURPRISE! We don't take your insurance but by adding hundreds of dollars, you could get a crap car and roll the dice. I had read all they had on their website and even found a section stating "If you aready purchased Full Coverage
or are comfortable with the rental company's standard deposit, you may decline the rental company's extra insurance". Terrible business practices! The poor reviews are REAL
UPDATE after response:
No transparency about which insurance companies they accept to cover liability! I and multiple people before and after brought proof of liability. No one had any idea that their specific company would not be accepted. Where is the list of accepted insurance companies?
March 20, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Daniel,
Thank you for taking the time to explain what happened. We’re sorry to hear how stressful and disappointing your experience was, especially after arriving early, waiting in a long line and then being met with unexpected requirements at the counter.
We understand how frustrating it is to be told that your insurance cannot be accepted and that additional liability coverage must be purchased, particularly when you had already reviewed the information available online and believed you were fully covered. Our Terms & Conditions do require customers to provide liability insurance that can be verified and accepted by the rental location, and only certain providers meet those criteria. When this isn’t confirmed in advance, the team must follow the standard procedure at pickup, which can unfortunately lead to additional costs being presented at the counter.
We appreciate that this felt like a surprise and created a negative impression, especially after a long wait and seeing other customers experiencing similar difficulties. Your feedback is important, and we will share it with the relevant team so the concerns you raised can be reviewed. If you would like us to look into your booking in more detail, our customer care team will be happy to assist. Please contact us using the form at www.usave.com/contact.
Kind regards,
U-Save International
Bait and switch
Total scam. Booked a car and when we arrived they told us they won’t accept Progressive Car insurance. Told us it would be $59 a day for insurance. The people beside us they told they that they cancelled their reservation the day before and would have to rent a more expensive car. 6 families walked out and went to a different car rental company.
April 2, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Tracy,
Thank you for sharing your feedback. We’re sorry that your experience at the counter was frustrating, especially regarding the insurance requirements. Our Terms & Conditions do state that customers should contact us before their rental if they plan to use their own insurance, as not all external providers can be accepted and we want to avoid any surprises at pickup. In this case we didn’t receive any information in advance, which meant the team had to follow the standard procedure at the desk.
We understand how disappointing it is to face unexpected costs on arrival, and we appreciate you taking the time to highlight your concerns. If you would like us to review your booking in more detail, our customer care team will be happy to help. Please contact us using the form at www.usave.com/contact.
Thank you for your assistance.
Kind regards,
U-Save International.
Completely satisfied U Safe Car Rental Costa Rica San Jose
I booked a car through Check24/U Safe Car Rental in San José (UAM-6490118-6470424)for four weeks and was completely satisfied with everything. The staff were very friendly. The car was in good condition, and returning it went smoothly without any complications. Thank you very much. I was very satisfied!!!
March 31, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi M. Schindley,
Thank you very much for sharing your experience and for taking the time to leave such positive feedback. We are delighted to hear that your four‑week rental in San José went smoothly and that you were fully satisfied with both the vehicle and the service you received. Friendly staff, a well‑maintained car and an uncomplicated return process are exactly the standards we aim to deliver, and it is wonderful to know that this matched your expectations throughout your rental.
Your comments mean a great deal to the team, and we truly appreciate your trust in choosing U‑Save for your trip. We hope we can welcome you again on your next visit to Costa Rica or any of our locations worldwide.
Kind regards,
U‑Save International
Do not use this company
Hired a car for a member of staff. They wanted £2000 deposit for 50+ year old driver.
When i explained it was for our business, they wanted to add me on the insurance for another £963 for me to be able to pay the deposit. Asked to cancel the car and they took the hire money of over £800 . over a month later and we have had nothing back.
Scammers
received an email to contact them after this reveiw.
i followed the link. There's nowhere to contact customer services. when you call the number, just says there's no one available and hangs up. Same with the desk in Liverpool. No answer.
March 3, 2026
Unprompted review
Reply from U-Save Car & Truck Rental
Hi Clive,
Thank you for sharing your experience. We are sorry to hear about the frustration you encountered when arranging a rental for your staff member, particularly around the security deposit and the additional driver requirement.
All rentals require a security deposit to be held on a valid credit card belonging to the main driver. This is a standard condition outlined in the Terms & Conditions and is required by our insurance partners. When the main driver’s card cannot support the deposit amount, the system does not allow the rental to proceed unless an alternative solution is chosen. Adding another person as the primary cardholder requires them to be added as a driver, which is why an additional insurance cost was presented. We understand this can be unexpected if the booking was made on behalf of someone else.
Regarding the cancellation, prepaid bookings follow the cancellation policy agreed to at the time of reservation. However, you should always receive clear communication and timely processing of any refund that is due. Waiting over a month without resolution is not acceptable, and we apologise for the inconvenience this has caused.
We would like to review your booking details so we can check the deposit issue, the cancellation request, and the status of your refund. Please contact us using the form at www.usave.com/contact. Our customer care team can assist further once we have your reservation number.
Kind regards,
U‑Save International
Update - Thank you for your update. If you would like to click the button that says 'Help After your Rental', this will take you to the correct form. Alternatively, you can email us directly at ics@cs.usave.com. Thank you for your assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.