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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and reliability, making content management and sharing significantly easier. Many people highlight the exceptional customer service, noting its quick response times, helpfulness, and responsiveness. The service is often described as a solid partner, contributing to business growth and providing an engaging experience for their own customers. However, some customers also noted issues with integration, mentioning limited data availability and a lack of flexibility in agreement structures. A few people felt that the platform oversold and underdelivered for non-subscription-based businesses, with one-time purchase options being glitchy or unavailable.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the platform's clean interface,... See more

Website

Reviewers mention positive feedback about the website. Customers are satisfied with the clean interface,... See more

Service

Consumers find the service to be positive. Many reviewers praise Uscreen as a professional and helpful tool,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its professionalism,... See more

Response time

Customers consistently report positive experiences with response times. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

I've been with Uscreen for almost 4 years now, and I couldn't be happier. The customer support is extremely quick, responsive, and helpful every single time. The platform itself is easy to understand... See more

Company replied

Rated 5 out of 5 stars

I've been using Uscreen for over 2 years now, and it's been a great experience. The platform is user-friendly and reliable, which makes managing and sharing my content so much easier. Anytime I’ve nee... See more

Rated 5 out of 5 stars

One thing that continually impresses me about Uscreen is the innovation. There is always a healthy supply of new features, fixes, and resources. From the perspective of our customers this is appealing... See more

Company replied

Rated 5 out of 5 stars

We searched everywhere for the best platform to host our videos and even looked at building our own website. We then found Uscreen. The platform has saved us years of work. It's easy to upload, ma... See more


Company details

  1. Software Company

Written by the company

Uscreen is an all-in-one membership platform built for video creators to launch paid memberships that include an on-demand video library, live streaming capabilities, and their own community space, all in their own branded site and OTT apps.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've tried many platforms... and Uscreen is the BEST.

I've tried many platforms for distributing my content (Wistia, Vimeo) and for managing my subscriptions (Teachable, Kajabi) but Uscreen was the one that had the cleanest interface, the highest resolution, the fastest connection, and the best tech support.

October 8, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Matt, for your kind words! It’s awesome to hear that Uscreen has stood out for you in terms of interface, quality, speed, and support. We’re thrilled to be your platform of choice and look forward to supporting your success!

Rated 5 out of 5 stars

Simply amazing.

My overall experience has been excellent. It was so easy to input content and create a platform that looks professional. Now, I’m in the process of marketing it, and I couldn’t be more satisfied. Rob is amazing, and the Uscreen team is always looking for ways to help. They genuinely want you to succeed and are always ready to offer support in any way possible.

February 1, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you so much to the BRH Team for such a thoughtful review! We’re thrilled to hear you’ve had an excellent experience and that creating a professional platform was seamless. It’s wonderful to know you’re satisfied with the support and care from our team—we’re here to help every step of the way. Wishing you continued success with your marketing efforts and beyond!

Rated 5 out of 5 stars

The fact that I could provide my zoom meetings with my members was make or break for me.

The fact that I could provide everything I wanted to my members here. Plus, other features I am excited to try that I think my members will really enjoy.

September 24, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Tiffany, for sharing your experience! We’re so glad Uscreen has been able to meet your needs and provide the tools to connect with your members. It’s exciting to hear you’re exploring more features—we can’t wait to see how your community continues to grow!

Rated 5 out of 5 stars

Best decision for my business.

The products and capabilities blew me away. And what’s equally fantastic is the level of service, guidance, support and expertise you get from the uscreen team. I should’ve done this a long time ago but I’m glad to be with uscreen now. If you’re thinking about it, just go ahead and do it.

September 23, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Josie, for such a glowing review! We’re so happy to hear that Uscreen has exceeded your expectations and that our team’s support and expertise have made a difference for you. We’re thrilled to have you with us and can’t wait to see your business continue to thrive.

Rated 5 out of 5 stars

Uscreen is the standard for creators

Uscreen is the standard for video content creators. There is no better platform out there that is even close to as professional and seamless as they do it. My audience loves how clean and polished the platform is. They also give you a dedicated success manager to make sure you succeed. Highly recommend.

September 18, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Jesse, for your amazing review! We’re thrilled to hear that Uscreen has set the standard for you and your audience. It’s fantastic to know that the polished platform and dedicated success support are making a difference. We’re here to help you continue thriving!

Rated 5 out of 5 stars

Outstanding Service from Uscreen for Artistic Nature VideoOutstanding Service from Uscreen for…

Uscreen has been exceptional in helping me build and manage my Artistic Nature Video channel. Their platform is user-friendly, and the support team is always responsive and knowledgeable. Thanks to Uscreen, I was able to showcase my nature content with ease and professionalism. Highly recommend for anyone looking to share their video content effortlessly!

September 9, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Sam, for your kind words! We’re so happy to hear that Uscreen has made it easy for you to showcase your nature content professionally. It’s great to know our platform and support team have been helpful along the way. Wishing you continued success with your channel!

Rated 5 out of 5 stars

Ease of setup is key

Ease of setup is key. I was up and running over a weekend. Really solid customer service as well!

September 9, 2024
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Micky!

Rated 1 out of 5 stars

Missing payments and customer service is the worst

I cancelled my account and had payments from my subscribers pending. Over 30 days later, I still haven't received my payment. Things happen, which I understand, but the problem I have is the absolute inability to speak to an actual person to get this issue solved. I can only communicate through email and then my email isn't answered until 3am and my issue is not being addressed - so, I have to rewrite my complaint to try to explain the problem and wait till 3am when I receive a response - that isn't helpful. Wash, rinse, repeat. It's maddening. While I was an active subscriber, customer service was great. Now, that I'm not, it's abhorant. I've spend several hours the last 2 days trying to get someone to help me. I've left messages on their social media. It is absolutely unethical to not provide a way to speak to someone with this company especially when dealing with missing payments. I'm still missing $200 that I am aware of, maybe more, and I have yet to receive any helpful information. I'm livid. Avoid any company that would treat customers like this.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Uscreen is My Go To!

Uscreen is a great platform for creators looking to monetize their videos. It’s easy to set up, offers solid customization, and provides useful analytics. Plus, it has pricing options to match your needs, making it a solid choice for building a streaming service. Overall, it has been a terrific service!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

They are genuinely invested in your growth

They are genuinely invested in your growth, not just your subscription. The access to the Uscreen team during onboarding is the best part of working with this company. Other tools can help you build a membership. Uscreen's team is next to none.

The process of working with Uscreen was pure joy. They opened my eyes to so many possibilities and encouraged me every step of the way. I'm so grateful for all their support in migrating my members to this beautiful new digital home and I can't wait to see how big my community grows as a result of this software.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Platform for Video Streaming

I've been using Uscreen for a year and a half, and it has been a fantastic experience. The platform is very user-friendly and offers a robust set of features that make managing and monetizing video content straightforward. Their customer support is top-notch, always responsive and helpful. The community and resources available have been invaluable in growing my audience. I highly recommend Uscreen to anyone looking to create a professional video streaming service!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

UScreen has allowed me to scale my…

UScreen has allowed me to scale my business in ways I didn't dream possible. Their customer service is second to none and it's one of the few companies I've worked with where I feel like they care about how I'm doing. Highly recommend this product and company!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

I joined Uscreen in 2021 and ever since…

I joined Uscreen in 2021 and ever since the company has been evolving bringing new features and most importantly the team at Uscreen listened to my suggestions and brought them to life. Uscreen is always delivering new and exciting tools to better run our subscription platform.

August 3, 2024
Unprompted review

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