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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and reliability, making content management and sharing significantly easier. Many people highlight the exceptional customer service, noting its quick response times, helpfulness, and responsiveness. The service is often described as a solid partner, contributing to business growth and providing an engaging experience for their own customers. However, some customers also noted issues with integration, mentioning limited data availability and a lack of flexibility in agreement structures. A few people felt that the platform oversold and underdelivered for non-subscription-based businesses, with one-time purchase options being glitchy or unavailable.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the platform's clean interface,... See more

Website

Reviewers mention positive feedback about the website. Customers are satisfied with the clean interface,... See more

Service

Consumers find the service to be positive. Many reviewers praise Uscreen as a professional and helpful tool,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its professionalism,... See more

Response time

Customers consistently report positive experiences with response times. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

I've been with Uscreen for almost 4 years now, and I couldn't be happier. The customer support is extremely quick, responsive, and helpful every single time. The platform itself is easy to understand... See more

Company replied

Rated 5 out of 5 stars

I've been using Uscreen for over 2 years now, and it's been a great experience. The platform is user-friendly and reliable, which makes managing and sharing my content so much easier. Anytime I’ve nee... See more

Rated 5 out of 5 stars

One thing that continually impresses me about Uscreen is the innovation. There is always a healthy supply of new features, fixes, and resources. From the perspective of our customers this is appealing... See more

Company replied

Rated 5 out of 5 stars

We searched everywhere for the best platform to host our videos and even looked at building our own website. We then found Uscreen. The platform has saved us years of work. It's easy to upload, ma... See more


Company details

  1. Software Company

Written by the company

Uscreen is an all-in-one membership platform built for video creators to launch paid memberships that include an on-demand video library, live streaming capabilities, and their own community space, all in their own branded site and OTT apps.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have never signed up to this AND THEY WONT STOP EMAILING ME

I have never signed up to this "uscreen" service yet they will contiuninely send me emails about "missed billing payments" of $99.99. I received about 6 emails in 20 minutes of eachother, even though i have asked every time to stop emailing me.

November 17, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, we want to send our sincere apologies for this experience. Based on the dates you're reporting, we believe it's possible you were added to an account by a user for nefarious purposes. We have put a stop to this, but if you'd like, you can email billing@uscreen.tv and we can ensure that the email used has been deleted in our systems.

Rated 1 out of 5 stars

Constant spam emails

I have never signed up or used Uscreen but I've been getting constant emails from multiple different Uscreen accounts, saying my subscription hasn't gone through. Stop emailing me spam! I've never used your service.

November 17, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, we want to send our sincere apologies for this experience. Based on the dates you're reporting, we believe it's possible you were added to an account by a user for nefarious purposes. We have put a stop to this, but if you'd like, you can email billing@uscreen.tv and we can ensure that the email used has been deleted in our systems.

Rated 1 out of 5 stars

Uscreen has contentinu to steal my money to date.

I made a trial on the part of Uscreen 2 months ago and it happened that, despite I have disabled the subscription, Uscreen has contentinu to steal my money to date.
I tried to ask for an explanation, but the only thing they tried to do is convince me to use the platform.
But I don't want to use their service also because all the platforms turn out to be the same and aesthetically obscene!
I have moved to another cheaper and more serious OTT provider.

September 23, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Luis, this is Rob from the Uscreen Team.

Sorry to hear that you've had this experience. I was trying to look for your account based on your name here on Trustpilot, but couldn't find your account or any tickets. We'd more than happy to work towards providing you with a refund on your account. If you could please send us an email at support@uscreen.tv and mention my name, we would be more that happy to resolve this issue for you.

Thank you, Luis.
-Rob

Rated 1 out of 5 stars

I was billed $199.00 on 9/6/2022

I was billed $199.00 on 9/6/2022
then $199.00 on 9/19/2022
there contracts are $199 a month but they billed me in 2 weeks. wow double their contract.

September 18, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Darko, this is Rob with the Uscreen team. I had a look into our email and live chat with you, and it looks like our Luis and Martha on our team responded to you well within 24 hours and resolved this issue for you.

I can see that your subscription has been cancelled and the last 2 payments have also been refunded to you (the funds should be back in your account within 5-10 business days).

Let us know if you have any questions, and if there's anything else we can help with in the future, we're here for you.

Best,
Rob

Rated 5 out of 5 stars

So far the experience has been awesome

So far the experience has been awesome. Morgan E. Has been super helpful "Just let me know if you need anything". She has been very responsive. We are excited to move forward!

September 2, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Julius!

Rob here from the Uscreen team. Thank you so much for leaving this review. Much appreciated. I'll definitely pass this along to Morgan.

Be sure to join our community over on Facebook to connect with other Uscreen users.

Excited to see what you build! Reach out if there's anything else our team can help with.

Best,
Rob

Rated 5 out of 5 stars

The product is very instinctive with good customer service.

The product is very instinctive. Additionally, the customer experience team is top notch. Kylie has gone above and beyond to assist me getting up and running. Happy customer.

June 25, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, thank you for leaving us this review.

That's so appreciated. I'll make sure to get this over to Kylie as well. If there's anything else we can help with, please do let us know. Also, I invite you to join our community inside our Private Facebook Group to connect with other like minded folks building their memberships.

All the best and hope to see you around.
-Rob

Rated 5 out of 5 stars

Exactly what I'd been hunting for.

I think this software may not be all things to all people but it's an incredibly helpful, simple, productive tool for someone selling video content.

Has a great feature that schedules releases and expires releases. For me that was the one thing no one else had. Excellent.

I'd say, though, that the best feature are the customer support folks. I've had a few conversations with them (Kylie in particular) and was very, very happy with how happy they were to help me and how well they answered all of my questions and got me set up. Good stuff. I recommend.

June 9, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Matt, thank you so much for this review.

We're so happy that we are such a fit for what you're looking for in a membership platform for your business. I'll be sure to pass this along to our team, especially Kylie!

If there's anything else we can help with, don't hesitate to reach out anytime. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

New CSM is Amazing!

We’ve recently been assigned a new Customer Success manager and she has been incredible! Extremely responsive and flexible with her meetings. She is an absolute asset to this company! Thank you Emma Listman!

April 14, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Kristen! Rob here from the Uscreen team. Emma is amazing and we're so happy to hear that you're having a positive experience so far. If there's anything else we can help with, please don't hesitate to reach out to us anytime.

Best,
Rob

Rated 5 out of 5 stars

Great customer success manager (Emma)

Great customer success manager (Emma). Really takes the time to understand our business and what is required to help it grow.

Uscreen takes their customer's feedback seriously and finds ways to prioritize them, make those priorities visible for all customers to see. You can see that they are working hard to make the platform better every day! As a customer I feel valuable and important to them.

March 28, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Bijan,

Rob here from the Uscreen team. Thank you for the review and leaving your kind words here. That means a lot to us. And you're right, we take our customer's feedback very seriously and want to make sure that we are continuing to build a platform and tools that will help our customers find success with their businesses.

Thank you again and if there's anything else we can help with, please don't hesitate to reach out.

Best,
Rob

Rated 5 out of 5 stars

I wish I could give her 10 stars!

Kylie Williams is fantastic! So helpful, so competent, and so patient with an "older" guy who isn't super-techy. I never would have got "onboard" with my videos without her - what an asset to Uscreen she is, I hope they realize that. Thanks for everything Kylie!

March 11, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Michael,

Thank you for your review and kind words. I'll make sure it gets to Kylie, I'm sure she would love that. We definitely know how valuable Kylie is to our team, and so proud to have her here with us. We wish you all the best with your programs and if there's anything else we can help with, please don't hesitate to reach out. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

Kylie Williams is great!

My on boarding process has been phenomenal thanks to Kylie! She made it super fun and easy to get set up. I can’t wait to show the world what we have in store. Thanks Uscreen for this awesome platform.

March 10, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Wow, thank you so much Deonte! Those are such nice words and we'll definitely make sure they get to Kylie. We'd also love to see what you're building, so feel free to join us inside our private Facebook Group, and share a link to your site so we can all get even more inspired.

We wish you all the best with your programs and if there's anything else we can help with, please don't hesitate to reach out. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

We have been using Uscreen for a short…

We have been using Uscreen for a short while but the user-friendly backend is extremely useful. The staff was also very helpful as we were transferring customers and video content over from our previous provider. It is also very clear that their team is working on new features constantly and listens to their users.

March 3, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Mike, thank you so much for the kind words. Glad to hear that things have been going well. If you haven't already, we'd love to have you join us inside our Private community on Facebook. Just look for "Uscreen Insiders" and join us over there!

And of course, if there's anything we can help you with, just reach out. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

Easy versatile platform, great tech support!

We've used Uscreen for our Taichi school's online video instruction for 4 years. The platform is easy to use, the tech support is superb, and the company continues to improve its functionality and our marketing options. It's the only VOD and streaming video service that met our needs after comparing them with several others.

January 20, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you Tracy! That's so good to hear. We're so honoured to be a part of your business journey for the last 4 years. If there's anything we can do to help you, please don't hesitate to reach out anytime.

Also, if you haven't joined us inside our Private Facebook Community yet, we'd love to have you join us. Just look for "Uscreen Insiders" on Facebook and join in.

Best,
Rob

Rated 5 out of 5 stars

Over 1 year of incredible innovation…

Over 1 year of incredible innovation and support.

UScreen has been a great partner overall. They are not your usual SaaS tool where you sign and forget.

Every single person that I've been in contact with within UScreen was interested in making my business grow. That's gold.

The updates always come to surprise with new features focused on business growth.

I really appreciate the time and effort that they take to improve the overall experience.

I would love to see more integrations (in-app) but they are actively working on this.

Our business use both iOS and Android apps and the mobile app team has done an amazing job, especially over the last 6 months with constant updates to improve the overall experience.

This is a first-class tool and support.

January 4, 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you Estêvão! We appreciate the opportunity to be your partner. We are definitely listening to you and plan to create more in-app integrations, as we're actively working on those as you said.

If there's anything we can help you with, just reach out. That's what we're here for. All the best to you, Estêvão and your team!

Best,
Rob

Rated 5 out of 5 stars

Uscreen is great!

Uscreen is a great platform with a great team! Easy to upload and customize videos~

December 29, 2021
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you so much, Christian! Glad to have you onboard :)

Best,
Rob

Rated 5 out of 5 stars

Can't Recommend Enough

I did a lot of research on which hosting platform I wanted to use before diving in with UScreen. I'm happy to report I have had solely positive experiences with UScreen. I am genuinely impressed by both the product and it's continuous evolution. Each new feature gets me inspired to try something new and grow my online business. I've always been super happy with my customer success experience. They are incredibly helpful anytime I have a questions or problem big or small.

December 28, 2021
Unprompted review
Uscreen logo

Reply from Uscreen

Thank you, Abby! That means a lot to us. We're thankful that you've chosen Uscreen as your platform. If there's ever anything we can help you with, just reach out. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

We are in our 3rd year with UScreen and…

We are in our 3rd year with UScreen and have found this platform to be a wonderful fit for our company! We spent endless hours trying to force other OTT providers to meet our needs, but no one matched the flexibility, support, and administrative back-end that UScreen provides! They seem to regularly offer updates and new tools just as I need them, and I have yet to hear "you can't do that" from anyone on their team. Plus our onboarding specialist Emma is just the best and always helps with new ideas and ongoing support. I would not waste any time looking and comparing other OTT providers, you'll just end up here in the end!

December 15, 2021
Unprompted review
Uscreen logo

Reply from Uscreen

Emma is the best! Thank you, Greg. We'll definitely make sure to pass this along to her. Thank you for being a part of our community for the last 3+ years! We're always listening, so if there's anything you think we can do to improve your experience or help to make your business more successful, please don't hesitate to reach out.

Best,
Rob

Rated 5 out of 5 stars

I have signed up with uscreen about a…

I have signed up with uscreen about a year now, and I couldn't have made a better choice. For a person like me who knows absolutely nothing about technology, this is the best option. Excellent platform for all creators, entrepreneurs who want to start or expand their business. Super easy to set up and navigate. The best thing is the customer service, they are there for us 24 hours, very fast response. Special thanks to Daniel, Adam, and everyone because they are amazing. They know their work perfectly, super attentive and professionals. I created my fitness page and I tell you, is incredible how much you can offer to your subscribers. Uscreen is the best platform for all us creators to grow. Thanks you !

October 31, 2021
Unprompted review
Uscreen logo

Reply from Uscreen

That's so good to hear, Vivi! We'll make sure to pass this along to the team as well. If there's ever anything we can help you with, just reach out. That's what we're here for. Also, if you haven't joined us inside our Private Facebook Community yet, we'd love to have you join us. Just look for "Uscreen Insiders" on Facebook and join in.

Best,
Rob

Rated 5 out of 5 stars

I am very grateful I found uscreen

I am very grateful I found uscreen and I recommend it to everyone who really want to make money from his media.

October 29, 2021
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, thank you so much. We're grateful that you found us as well! We're here for you, so just reach out if there's anything else we can help with in any way.

Best,
Rob

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