Uscreen Reviews 225

Being a complete newcomer to this process but needing a place to house my videos I was so pleased that customer service was easily accessible via chat. Daniel was such a tremendous help I can’t speak his praises loudly enough. Not only was he always available but so incredibly patient with my millions of questions (most of which I’m sure were ridiculous) and even reached out to me to be sure I had accomplished what I wanted to get done even while being really overwhelmed.

Uscreen is a fantastic platform for content creators. The support team has been great at helping us with all our questions and problems. They are constantly trying to figure out the best tools to help us sell our content. So far they have gone above and beyond to help us be successful. I highly recommend this platform for any content creators that want to engage direct to consumers.

Uscreen customer service is really helpful and dig into each problem to find the right solution. I love Uscreen platform, is getting better every single day.

We love UScreen! We came over from another OTT platform and have been most impressed with UScreen's capacity to listen to our concerns and suggestions and get to work implementing them. We have a video on demand yoga streaming service and we've been pleased with how easy it is to get everything up on our site. We always get help with our questions and love how we can customize our site to make it truly feel like us. The customer support has been very helpful and the price for what you get is very reasonable.

Anrich and the team go above and beyond to help. Great support!

Great customer support! They are always very pro active and fast at coming back to me when i have questions. I feel like they care about their customers and try to adapt and develop their offer to the evolving needs of the market.

Excellent support. After we made a mistake with the invoices to our customers due to miscommunication with the helpdesk they we're very hulpfull in resolving the issue.

We've been using Uscreen since 2018 but had looked into them prior to that while we created our own streaming platform on our website. We decided to start using them about a year later because their platform provided such a better experience for our customers. And they have continued to build on that, making it better all the time.

Recently, we had discussed creating our own platform again so we could end up with something that fits every need of our company and integrating into one main website (We sell physical goods too). We concluded that what Uscreen offers in the way of continuous improvements, a very responsive CS team when you need help, built-in marketing tools, multiple mobile and TV apps, fixing issues that might happen with your site before you are aware something was wrong, etc., was worth continuing to use them.

Uscreen will never fit all of our unique wants, but they hit all of the important ones and make things very simple to run. They also listen to their community and add new features based off our common requests. I have and continue to recommend them when someone is looking to have a streaming website.

Uscreen ist really good. Happy to have choose it.
But what it makes outstanding is the costumer support: Just awesome.

Adam is always right on time with fulfilling my requests!

Uscreen has always been super supportive and helpful in assisting us with our administrative customer service, inquiries with updates to the platform, and assisting our customers when we don't know how to. The support team is extremely helpful (including Adam) in following up in a timely manner as well.

Thank you Francisco and Adrian. Great support. You guys are the best.

Uscreen is absolutely fantastic! We're able to customize our site with ease and it's very user friendly. Our videos play without any problems, and our customers are very satisfied. Their customer service is always very responsive, which is great as well. I'm so glad we went with Uscreen!

I am a new user to uscreen, I really enjoy this easy solution to handle membership website.
The positive points in my opinion:
-easy quick solution to have a website ready to go
- good support team, sometime it take long time to answer but they always go to the end of the problem with you and check back later if everything is good
Some feature could be better:
- having the possibility to create page easier (like the option landing page but for all not just the home page)
-the price

Uscreen is a very straightforward system that allows you to have a fully-operating platform within just a few days. Customer support is always timely, helpful, and personalized to our needs. Special shoutout to Ashley for always going above and beyond for our account!

Francisco has great communication skills and is always willing to please the customer.
Goes the distance!!! A+++

Excellent attention to communicated issues via member support chat. Platform is very nimble. Very good marketing seminars and talks available to clients to help with market growth.

Uscreen is a great company. We used another well-known OTT service for 2 years before switching to Uscreen. We were dissatisfied with the support at the other place and felt like we were treated like a little fish in a big pond. At Uscreen they are quick to respond and will do everything they can to get your problem solved quickly. They have also bent over backward to help with re-directs and customizations to the site. The owner is even willing to step in a lot of times and figure something out.

They are also always adding new features and improvements. They practically beg for us to add feature requests and they "REALLY" work on them. The other company we were with was really dragging their feat with new features and wanted to charge you every time they came out with something new.

Uscreen isn't perfect but it is working towards becoming better every day. I wouldn't be surprised to see them as THE leader in this space in 5-10 years.

Adam at Uscreen was extremely helpful in helping us with gathering usage data so that we can do custom report for our customer base. Look forward to working with him again in the future as our needs evolve.

Unfortunately, our salsa school has been closed for the past 12 months because of the pandemic. Thanks to Uscreen, we have been able to digitalize our classes, monetizing our VOD content and we plan to offer live events in the future. This allowed us to save the jobs in our school, and keep up the salsa spirit through these complicated times. We are extremely satisfied with the ongoing support and solutions brought to us by Uscreen team.