Uscreen Reviews 225

I engage directly with subscribers to the service we offer through Uscreen. If I ever need an answer or guidance for a customer, the Uscreen team (Francisco, in particular) is quick to reply and is thorough with their answer. There is even quicker response time when in an ongoing, active, conversation thread.

We've been using Uscreen for a few months now and i can say that so far we had no problems using the platform because it's very intuitive and if you have any questions you can contact them through the chat and they answer very fast.

I took a 14 day trial of uscreen on the 9th of January. I didn't like the platform because of extortionist charges. So, I cancelled within 10 days. I use a lot of SaaS products, so I was used to the process and I ALWAYS PUT AN ALARM ON MY CALENDAR, so I assumed that was it when I cancelled. Today, I logged into my bank account to find 2 months worth of payments to uScreen. So, I am assuming they had a glitch because I can't believe they would be stupid enough to intentionally not cancel accounts on request. Anyway, they saved my card details and kept charging me and would have continued to charge me had I not logged into my bank account.

Every single software company emails you before the trial expires, and before every payment after you become a customer. And they DID NOT send me a single email to say that payment will be taken, and I have all my emails. So, this is 2 months in a tow. If they believe what I am saying is not true, PROVE IT. Because I can show you my mailbox.

When I signed up for the trial, the cancellation was fairly straightforward. I logged in today, and recorded the whole process which I will publish so that you don't have to suffer like me. Most software or SaaS companies allow you to cancel the account by logging into the dashboard. It's fairly common in the industry. Uscreen insists on you emailing them. I don't get this. If a company is confident in its product and feels it offers great value, then why the desperation to put obstacles so that people have jump over barriers to cancel!

More important people, don't sign up for ANY COMPANY that insists on card details in advance. Most companies nowadays don't want card details in advance. Look around, you will see I am right. I was stupid and and didn't believe their system would be this bad.

One other thing you should know. Most companies like this will have customer support 7 days. Some will have 24/7 live chat. Even if it's not 24/7 chat, they will have email support 7 days, even if they don't have phone support.

With Uscreen, as a PAYING customer, you will have to wait till Monday for someone responds to you. Imagine running VOD channel and something goes wrong and you are relying on people who do your IT (aka uscreen), and they are doing 9-5!

I had no intention of going into all the problems I found with the platform. I had left after trying it, and just kept my opinions to myself. However, one of the worst things you can do to someone who gave you the courtesy of trying your product is to take money without permission, worst of it, not even a basic email to say that money was going to be taken, 2 MONTHS IN A ROW!

I have since signed up for a platform where I am getting double the amount of videos, built in quizzes, iOS and Android app for less than $1500 per Year! uscreen prices for that would above $6-$10,000 a year. Just check with uscreen, they can tell you because I have the emails from uscreen support.

uScreen, you need to refund me my money. It's the least you should do. Before you consider responding investigate this properly.

Oh, one other thing. Does uscreen not care about its paying customers. If we assume for a second that I was a willing paying customer. The least a SaaS company "normally" would do is to check if that customer is logging into their account and if they are happy and if the onboarding has gone well etc. And the bare minimum basics like "have they uploaded videos or a site". That would have straight away given alarm bells to any customer service agent unless they are told to keep charging!

I have not logged in after cancelling the trial within 14 days and never published it on a domain. That was almost 2 months ago. A few weeks ago I trialled Setmore scheduling app. Even though I did not proceed with them, I was shocked at how great the service was. They sent me emails to say why I wasn't logging in, and even called me twice to see if I needed help. I work in IT, so I know these are automated in their workflow, but even though I know this, I felt they appreciated my business. So, even after not using them, I would happily recommend them in the future because they made me feel valued.

I think Setmore plans start at about $10 a month, and you guys start at $100 a month, so uscreen just ignores its customers. Business must be too good!

The Customer Support is some of the best (or maybe even THE best?) I've ever come across — such an amazing team, everyone was incredibly friendly, helpful and responsive. My team and I had to set up a film festival, which is not something that straightforward to do in Uscreen (as it's software built for VOD businesses, not events) so we ended up having to send a barrage of questions to the Support Team day and night for weeks. The help we were given exceeded our expectations and made all the difference! I'm so grateful to everyone that helped us out, especially to Diego, Adrian and Karina who responded to so many of our queries.

Uscreen isn't just an impersonal service provider — it's the best partner a small business owner could find in their journey setting up their first VOD platform!

When I was looking for a video on demand platform these were the most important requirements:

- easy to build / understand / update and maintain
- offers single purchases + subscriptions
- professional look
- fast and converting checkout
- great customer support
- ability to organise and monetise content properly
- high development rate
- transparant and fair fees

On their website I saw there were some big content creators jumping on the Uscreen bandwagon which made me give them a try.

Building the platform was very smooth, the builder tool works like a charm and they use liquid code which is comparable to what Shopify uses and makes custom tweaks easy.
As we offer content from our partners it was very important to make sure they loved the look & feel of the platform and felt their content is in safe hands, this is definitely the feedback we receive.

The checkout is ultra fast and we see this in our conversion rates.

I have nothing but great experiences with the amazing people that work for Uscreen, all very kind and capable.

The way you can organise content is great, basically you can create collections of videos. These can be offered as a single purchase but can also be included in a subscription or even a one time purchase bundle of different collections combined. This structure makes it easy and flexible to offer the right value.

The developers at Uscreen are constantly adding new features and the best thing is that they prioritise new features by what the Uscreen users ask.

The pricing is very clear and fair which is the opposite of my experiences with VIMEO where they take a massive chunk of earnings.

As an EU user it would be great to have some more payment options (SEPA / iDeal etc.) that fit better for customers here and give you the option to avoid the high PayPal fees. I have been assured this is something they are working on.

All in all we are very happy using Uscreen for our VOD platform. If you don't have the resources to invest in your own custom platform built from scratch, I would definitely recommend going with them.

Classic bait and switch. I spent hours deciding whether to use VIMEO vs Trustpilot. They randomly started imposing time limits on uploads now that I've invested so much money/time into building out the platform. They know demand is high for impoverished businesses like mine and practice predatory greedy behavior. Avoid at all costs.

Sooooooo many great features that work for what I need! The support team is awesome, and one of their technicians went out of his way to help me switch my domain to my new uscreen account. Grateful for starting up my new online business utilizing uscreen. Highly recommend!

I have been looking for a video monetization company for a long time. After, getting demos and trying out multiple companies I found that Uscreen had a the best features and was most cost efficient for my initial launch of my business online.

Here are a few reasons I like Uscreen:
- Affordable
- Great template options
- Very user friendly
- Marketing support
- Great customer service

One of the BEST parts of working with Uscreen is their customer service. They assign a team member to help you get started and then multiple team members have always helped on different days and times to make sure I have my questions answered.

Uscreen is a robust, easy to use platform that has allowed us to quickly and easily create a digital VOD subscription business. We're especially impressed by how easy it’s been to launch content on multiple branded OTT apps.

Astonishing customer service. Rapid and very, very helpful.

The Uscreen platform and their customer service team is off the charts... Crissa just helped us migrate our Wordpress site to Uscreen and she was instrumental in ensuring we had a flawless transition with little downtime for our customers. Highly recommend working with them and leveraging their platform.

Uscreen's technical customer support is excellent. I have worked with a large number of technical support folks over the years. Both as the customer and as the tech support. The Uscreen team reply to messages very quickly and are very polite and knowledgeable. So often do tech companies use template email responses that don't address the concern or question raise but the folks at Uscreen actually take the time to read and understand what you're after. It's been a great experience so far. Thank you Diego and Crissa!

Uscreen is the simplest but most comprehensive video streaming platform for content producers.
We love it, our clients love it .

No plugins, no membership site, you don't even need a CRM or payment gateway.

It is all on one platform and it is user friendly for your customers or followers . LOVE it!

We have been working with Uscreen for about 4 years, and without them our business would not be able to leverage. For us, it was the most complete platform we found. I highly recommend it.

Uscreen has fantastic customer service and has been a huge support to me for the entire duration of my business launch as a solopreneur. When I was designing my membership site and not yet a customer, they made themselves available to answer all my questions as I planned how I would use the platform. We established a relationship, and they always make sure to understand exactly what I'm trying to do and provide the best advice. When I was opening for the first time they were reliably there to promptly address my many questions. Uscreen's platform is great and I love how they are always enhancing and growing right along with my business.

After researching into SO many different platforms (and having trialed with a few), I could not be happier to have found Uscreen! I love everything about them - from their friendly and prompt customer service to their platform! It feels as though their platform is designed from the point of view of the client rather than trying to scheme with hidden costs and restrictions. This is a transparent company, and they offer more than what I could have hoped for - from marketing tools, customer analyzation, control over invoices, pricing structure, website design, and more. I could not be happier to be working with Uscreen.

I have been with Uscreen for over two years. I have seen them continually improve their product and services. They have my best interest at heart. Their support is second to none.

I have been using Uscreen for over a year and I absolutely love it. My members also the love the platform. It allowed me to take my small brick and motor boutique fitness studio online and create another revenue stream. I was using another VOD platform before I signed up with Uscreen, and I was so frustrated with this other platform and its non-user friendly interface. Then I found Uscreen after doing a ton of research and was able to get my new website on Uscreen built and content loaded in a weekend.

Uscreen is easy to use, and the customer service and on-boarding process was easy and so supportive. The support team is top notch and always responds in a timely manner. Now that my brick and motor business had to close due to Covid-19, I am beyond grateful for this platform, and all the work and care that goes on behind the scenes to make it run smoothly. I have recommend it to everyone I know in the fitness industry that needed to bring their studios online. I have also recommended Uscreen to friends that are not in the fitness industry but needed to pivot their businesses quickly during Covid and get online and monetize their online programs and content. The world has changed suddenly and Uscreen provides an opportunity to get your business online and share and monetize your business all over the world.

Another thing Uscreen continues to be top notch in is their ability to provide new features and functions to their platform. They listen to what their users need and take feedback seriously. Uscreen has implemented new features such as the live stream chat function. This has transformed the way I interact with my members during live streams. It has helped me build and foster community and keep my members feeling supported and engaged. I know that this element of community is what makes my business thrive and my members feel the difference when I can connect with them.

As a small business owner I appreciate the affordability of Uscreen and the companies efforts to help their users to succeed. The marketing tools, and customization tools, and tips and blog posts have really helped me craft my ANDFIT Online fitness subscription service to serve my members the best way I can and also help to continue to grow my business to be sustainable in such an uncertain time.

Uscreen helped me with a massive migration from Vimeo/VHX (almost 1000) videos and were extremely accommodating. Migrations are always painful, but I felt the Uscreen team was there for me and my team as we navigated the process together. Now that we've been fully onboarded for 6 months, we're very happy we made the switch. Very stable platform, great customer service, amazing value. Thank you, Uscreen!

We are absolutely loving Uscreen!!! COVID-19 absolutely decimated our physical yoga studios (Humming Puppy) and we were forced to develop an online offering in a very very short amount of time and with Uscreen we were up and running within a few days.

Everything was extremely easy to use and the fact that we were able to get up and running without any technical/coding experience was amazing.

We looked at other platforms and Uscreen just ticked every box for us.. from pricing to usability to content management, it genuinely just does everything we want and does it exceptionally well! Highly recommend!!!