Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Everything is fine
Everything is fine, except the photo part during delivery ! It’s always a hassle!
October 7, 2024
Reply from Use4Free
Hi Håkon,
Thank you for your review. Our IT department will take a look at your booking to investigate what happened.
We look forward to giving you a better experience in the future.
Free rental costs money!
What was supposed to be a 3 hour free rental ended up costing me money after 1 1/2 hours allegedly due to «late return». I also struggled more than 20 minutes to get the trailer off the hook. This is not good customer service.
October 7, 2024
Reply from Use4Free
Hi Knut,
We are really sorry to hear that you are unhappy with your rent. Someone from our customer service team will contact you to get a better view of what happened.
We look forward to giving you a better experience in the future.
Everything works easy and convenient
October 7, 2024
Reply from Use4Free
Great to hear! Thank you and welcome back.
Excellent App and service
Excellent App and service, but I wanted to comment on an defective brakelight, but found no space to put forward a comment.
October 6, 2024
Reply from Use4Free
Hi Guttorm,
Thank you for your review. We will note the defective brakelight.
Welcome back!
Always difficult to open locker with…
Always difficult to open locker with the app.
September 30, 2024
Reply from Use4Free
Hi Steinar,
We are sorry to hear that you had issues opening the lock. We will look into the battery level of the lock.
Reply from Use4Free
Great to hear! Thank you and welcome back.
App stopped working when we delivered…
App stopped working when we delivered the trailer. Had to ask the shop for telefonnummer to support to stop the rental.
September 30, 2024
Reply from Use4Free
Hi Per,
Thank you for your review. We are sorry to hear that the app did not work for you. Someone from our IT department will look into your booking to see what happened.
Easy and smooth
Easy and smooth. Needed a trailer for picking up a big table. Frist time I have used use4free and all went as expected!
September 27, 2024
Reply from Use4Free
Great to hear! Thank you and welcome back.
This is not normal!
This is not normal!
I returned the trailer on time, just 8 minutes before the agreed deadline. but the program was unable to disconnect and complete the arrangement.
I uninstalled and re-installed the program, but time went by. Not only that, but a new person arrived and was also able to rent the same trailer when it still said that I had not yet completed the lease. This is some kind of horror. And finally the program worked for me and I managed to complete the disconnection.
In the end, I had to pay an additional 140 crowns.
September 28, 2024
Reply from Use4Free
Hi Oleg,
Thank you for your review. We are sorry to hear about the issues during your rent. Someone from customer service will contact you to correct the payment, we will also check your booking to find what went wrong.
Trailer rental
Very easy pick-up. Forthcoming service. Easy to prolong the rent. Very happy.
September 23, 2024
Reply from Use4Free
Great to hear! Thank you and welcome back.
Reply from Use4Free
Great to hear! Thank you and welcome back.
Use4-69kr-minimum
First, the app is not free. I don't know why it's even legal to name it use4free if you pay 69nok minimum per use. Seems like false advertising. Second, the user experience is terrible. I had an issue with my trailer and I had to cancel (which the app charged me for) and rebook and got the same trailer without the ability to choose. The only reason I was able to use the service at all was because I called customer service and a nice lady helped me out (she probably doesn't get paid enough for dealing with frustrated customers like me). The physical trainer was simple to use once you get past the app.
September 18, 2024
Reply from Use4Free
Hi Christopher,
Thank you for your feedback, we will take it with us to become better. In order to rent 3 hours for free you need to book the trailer when you are at the store, start the rent within 15 minutes and remove the insurance from your booking. Though we always recommend you choose the insurance to be safe on the road.
The trailers at byggmax Kristiansund…
The trailers at byggmax Kristiansund have forks that cannot be easily removed making them useless for transporting building materials, unless you load heavily on top of the forks, but will not recommend that..
September 16, 2024
Reply from Use4Free
Hi Arthur,
We are sorry to hear about the inconvenience. We will look into what happened with the trailers and make sure they are ready to be rented.
We look forward to giving you a better experience in the future!
Easy and affordable
Easy and affordable. Tip: make lock ID visible so it is possible to identify the selected trailer givende by the system
September 12, 2024
Reply from Use4Free
Hi Tomas,
Thank you for your feedback and welcome back!
Reply from Use4Free
Thank you and welcome back!
Reply from Use4Free
Great to hear! Thank you and welcome back.
The great experience was the hour given…
The great experience was the hour given for the used of the item.
The difficulty for me was how to use the App
August 28, 2024
Reply from Use4Free
Hi Nyamah,
Thank you for your review. We care about our customers experiences and will bring your feedback with us in order to become better.
Welcome back!
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