Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Use4Free
Hi Sven,
We are sorry to hear that you are unhappy with your renting experience. Someone from our customer service will contact you to hear what happened and how we can give you a better experience.
It was too many steps by releasing to…
It was too many steps by releasing to use. It's impossible to know if all the lights on the trailer is in oredr before connecting it to the car, and I think it's too much with pictures when delivering it too.
November 18, 2024
Reply from Use4Free
Hi Stein.
Thank you for your feedback. The security check with the photos help us to keep the trailers in a good condition and we are very grateful that you do it.
Welcome back!
Reply from Use4Free
Great to hear! Thank you and welcome back.
Satisfied but not convinced.
First hanger missing the step-wheel. Only half the bracket left. Had to order a new.
New, second hanger no left turn signal.
November 11, 2024
Reply from Use4Free
Hi Stein,
Thank you for your review. We will ask our service partner to have a look at the trailers.
Thank you and welcome back!
Reply from Use4Free
Hi Ahmed,
Thank you for your review. We are sorry to hear that you are unhappy with your experience. Someone from our customer service team will reach out to you.
Very smooth and good…
Very smooth and good service/opportunity to have something that easy rent 👌 clean and simple
November 6, 2024
Unprompted review
Reply from Use4Free
Great to hear! Thank you and welcome back.
Never again
I was hard to understand how to use the app system and how to select the correct item among several car trailers that looked similar, since the item number was only displayed after I had chosen one of the trailers. And when I had paid, the padlock did not unlock, so I could not use the car trailer.
October 19, 2024
Reply from Use4Free
Hi Vidar,
Thank you for you review. We value our customers and their experiences. A service guy will check the battery level in the lock to make sure it works correctly.
We look forward to giving you a better experience in the future.
Reply from Use4Free
Thank you and welcome back!
Reply from Use4Free
Thank you and welcome back!
Almost perfect
Almost perfect. The only thing I think is lacking is the possibility to choose the trailer I want. The app gives one random trailer. So if there is something wrong with the trailer, then I can't pick another trailer like that. Unless I try again changing from open trailer to closed trailer or vice-versa, Then I get another random with those specifications.
October 22, 2024
Reply from Use4Free
Hi Moises,
Thank you for your feedback, we will look into it.
Welcome back!
So easy and convenient.
October 15, 2024
Reply from Use4Free
Great to hear! Thank you and welcome back.
Reply from Use4Free
Hi Ketil,
Thank you for your review. We are sorry to hear that you are unhappy with your experience but we look forward to giving you a better experience in the future.
Didn’t Get the one i ordered
October 14, 2024
Reply from Use4Free
Hi Roy,
Thank you for your review. We are sorry to hear that you are unhappy with your experience but we look forward to giving you a better experience in the future.
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