Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
A little difficulties with the app to…
A little difficulties with the app to check out when we returned the trailer
April 14, 2025
Reply from Use4Free
Hi,
Thank you for your review! We are sorry to hear that you had issues returning the trailer. We will check your booking to see what happened.
Welcome back!
Easy to rent with a nice UI in the app
April 6, 2025
Reply from Use4Free
Thank you for your nice review! We are happy to hear that you were satisfied with your experience.
Reply from Use4Free
Hi Robin,
We appreciate your feedback and are sorry to hear that your experience didn’t meet your expectations. We strive to make our service as smooth and user-friendly as possible, and we take your comments seriously.
If you encountered technical difficulties or unnecessary steps, we’d love to understand more so we can improve. Please feel free to reach out to our support team at info@use4free.no so we can assist you and make things right.
Thank you for your time and for helping us improve.
Easy to use use4free App.
I downloaded the App use4free because I needed a trailer to transport a sofa from Jysk shop. Everything worked to my satisfaction.
March 27, 2025
Reply from Use4Free
Thank you for your review! We are happy to hear that you are satisfied with your experience.
Welcome back!
Terrible service
The Danish service desk person was rude and provided no help with my issue. If you can, use someone else.
March 26, 2025
Unprompted review
Reply from Use4Free
We’re sorry to hear about your experience. Providing good service is important to us, and we take your feedback seriously. If you’d like, please reach out to us directly so we can look into this further and assist you in the best way possible
Reply from Use4Free
Thank you for your review! We are happy to hear that you were satisfied with your experience.
Welcome back!
Reply from Use4Free
Thank you and welcome back!
The process was quite easy even though…
The process was quite easy even though it was my first time renting. Will rent again for sure.
February 20, 2025
Reply from Use4Free
Thank you for your review and welcome back!
It`s necessary to have the phone that has the app close to the trailer both when you collect and return it.
Easy access.
December 16, 2024
Reply from Use4Free
Thank you for your feedback!
It is easy to use the app.
December 4, 2024
Reply from Use4Free
Great to hear! Thank you and welcome back.
Could not unlock as the computer system was down. Had to wait an hour
The app froze so I could not unlock the trailer. Upon calling support they mentioned that the whole system was down and they had now way of knowing when it was back to normal operation. Had to wait one hour to get my pre ordered trailer. If the computer system would be more robust the solution would be good.
December 3, 2024
Reply from Use4Free
Hi Frank,
Thank you for your review. We are very sorry to hear about your situation. Our IT-department are investigating the event to make sure it does not happen again.
We look forward to giving you a better experience in the future.
They charged us 100 and we deliver…
They charged us 100 and we deliver under three hours
November 29, 2024
Reply from Use4Free
Hi Alisina,
We are sorry to hear that you are unhappy with your experience. To use the trailer 3 hours for free you need to book it for 3 hours. If you book for 1 hour and return it after 3 hours there will be a late fee. We will take your feedback with us.
We look forward to give you a better experience in the future.
Even I have.
Even I have my own trailer, its very ptractical when I am fare away from my home. Spesialist at the summer house I do not need to take my own trailer with me.
November 26, 2024
Reply from Use4Free
Hi Gunnar,
Thank you for your review and welcome back!
Reply from Use4Free
Thank you and welcome back!
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