Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Use4Free
Thank you and welcome back!
Good app
Good app, but two issues 1. Too big for my mobile. 2. Must be easier to finalize the borrowing.
May 6, 2025
Reply from Use4Free
Hi Aage,
Thank you for taking your time and writing a review. We will take your feedback into consideration and give you a better experience next time you rent a trailer from Brenderup Use4Free.
Customer service
Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
May 6, 2025
Reply from Use4Free
Hi Kjell,
Thank you for taking the time to leave a review. We are sorry to hear that your experience was bad. You are always welcome to contact us with any feedback at info@use4free.no so that we can become better.
Reply from Use4Free
Thank you for your review and welcome back!
Reply from Use4Free
Great to hear that you are satisfied with your rent. Welcome back!
Reply from Use4Free
Thank you for your review. Welcome back!
Simple and effective
Simple, effective rental with clear instructions. Very good experience.
April 28, 2025
Reply from Use4Free
Thank you for your review! Welcome back to rent again.
Reply from Use4Free
Thank you and welcome back!
Availability of trailers was missing…
Availability of trailers was missing when booking.
Some vital info could have been given prior to our booking, such as: An overview of availability of trailers on the location chosen, the importance of the exact booking time for opening the lock (not possible before that time, even though we were standing in front of it) and info about the cost of insurance and booking-fee (for this "Use-for-free" trailer).
But when we had managed to understand these issues, everything went fine. And it was a smart way of making us take photos for you of the trailer prior to handing it back. Good for both parties, - I hope! But the photos should be available the app's Historical bookings, - which I did not find.
April 15, 2025
Reply from Use4Free
Hi! Thank you for your detailed feedback. We’re sorry to hear that the information provided before your booking was not clear enough — and we appreciate you highlighting these important points.
We are continuously working to improve the user experience, and your suggestions regarding trailer availability, lock opening times, insurance details, and booking fees are very helpful.
We’re glad to hear that once everything was sorted, the rental process went smoothly. Also, thank you for mentioning the photo documentation — we'll review how we can make past photos more easily accessible in the app.
We truly appreciate your input and hope to see you again soon!
Reply from Use4Free
Thank you for your review and welcome back!
I gave four stars because no any thimg…
I gave four stars because no any thimg can be complite. I want to thank you for this way to rent trailer. Thank you.
April 14, 2025
Reply from Use4Free
Thank you for your review and welcome back!
There were problems with the lock on…
There were problems with the lock on the trailer, when picking it up and also when delivered. The woman we spoke to at custom service was very nice and helpful, and it all worked out at the end. It was very easy to extend the rental of the trailer in the app. All in all a good experience!
April 15, 2025
Reply from Use4Free
Thank you for your review and welcome back!
Everything worked well and easy
Everything worked well and easy. The app. The pick-up. The delivery.
April 11, 2025
Reply from Use4Free
Thank you for your review and welcome back!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.