Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Use4Free
Thank you for your great feedback! We’re glad you found the rental easy and affordable – or even free! 👍 We look forward to helping you again soon.
Reply from Use4Free
Hei,
Takk for din fine tilbakemelding! Vi er glade for at du synes det er enkelt og rimelig å bruke tjenesten vår.
Velkommen tilbake!
Use4Free
Reply from Use4Free
Thank you for your review and welcome back!
Reply from Use4Free
Takk for din anmeldelse og velkommen tilbake!
Smooth and hassle-free solution
Smooth and hassle-free solution. Can highly recommend Use4free the next time you need a trailer for a short period.
May 28, 2025
Reply from Use4Free
Thank you for your review and welcome back!
Easy to book and easy self service both…
Easy to book and easy self service both picking up and returning
May 23, 2025
Reply from Use4Free
Thank you for your review and welcome back!
Easy and Quick
Easy and Quick, every thing works perfectly and safe to drive .
Thank you Use4Free for this great service.
Best regards from me
May 21, 2025
Reply from Use4Free
Thank you for your review and welcome back!
Not free false advertisement.
Rent was supposed to be free still charged a booking fee. Literally false advertisement
Was at the store ordered right now and still was charged.
May 21, 2025
Reply from Use4Free
Hi David,
We are sorry to hear that you are unhappy with your experience. To use the trailer 3 hours for free you need to create the booking while at the store, give the app access to your current position and then start the rent within 15 minutes. You are always welcome to contact our customer service if you have any questions.
We look forward to giving you a better experience in the future.
Not evryone can use the app,specially…
Not evryone can use the app,specially opening nd closing. It gave me hard time
May 12, 2025
Reply from Use4Free
Thanks for your feedback – we're sorry to hear you had trouble using the app, especially with opening and closing the trailer. We're working hard to improve both the app's reliability and ease of use.
We really appreciate you taking the time to share your experience. If you haven’t already, feel free to contact our support so we can assist you further.
Best regards,
The Use4Free Team
Reply from Use4Free
Thank you for your review! Welcome back.
Reply from Use4Free
Thank you and welcome back!
Crazy, it just doesn't work
I thought I was going crazy using this app - nothing works. When I reserved trailer, it put some different time to pickup (it doesn't show clearly date and time) so it was ready to take after 4 hours for what I had to pay. I tried next time when everything seem to be OK, but I couldn't unlock the locker - it doesn't work and react on pressing locker button, seem like the locker was broken or not charged battery.
Result: 4 rental attempts, 1 hour wasted, 0 successes.
May 10, 2025
Reply from Use4Free
Hi,
Thank you for your honest feedback, we're truly sorry to hear about your frustrating experience. It’s absolutely not the way we want things to work, and we understand how disappointing it must be to spend time trying to rent a trailer with no success.
The issue with incorrect pickup times and a non-responsive locker is very concerning, and we’ll be looking into this immediately. If you’re open to it, please contact our support team with the details of your attempts so we can investigate further and make things right.
Thank you again for bringing this to our attention – your experience matters to us.
Best regards,
The Use4Free Team
The app was very easy to use
The app was very easy to use. After downloading the app, it took me 3 minutes to review the trailer and unlock the lock, then I was on the road again. Highly recommended.
May 10, 2025
Reply from Use4Free
Thank you for your review! We are happy to hear that you are satisfied. Welcome back!
Reply from Use4Free
Thank you for your review and welcome back!
I was not familiar with the app
I was not familiar with the app, so when returning the hanger 1 hour before we had planned to, I made a mistake and was charged for returning it too late. One telephone call to Use4Free amd it was all sorted. I got my money back with no further problems! 👌
May 6, 2025
Reply from Use4Free
Hi,
Thank you for your kind words! We're glad to hear that our team could help you quickly and get everything sorted without hassle. Mistakes can happen, especially when using a new app, and we're happy we could turn the situation around smoothly.
We appreciate you taking the time to share your experience and hope to see you again soon!
Best regards,
Use4Free Customer Support
The button for ending the renting was…
The button for ending the renting was outside my screen so I could not reach it. I tried updating the app and restarted my phone but nothing happened. I have an Iphone SE third generation an I have not had a similar experience with any other apps. I had to borrow a Samsung ohone with a largeer screen and log in on that to find the finish button. I the managed to end the lease and return the hanger. I am unsure about using the app again due to this.
May 8, 2025
Reply from Use4Free
Hi,
Thank you for your feedback and for taking the time to explain what happened. We're really sorry to hear that the "end rental" button wasn’t accessible on your screen and that you had to go through so much trouble to return the trailer.
Your experience clearly highlights a compatibility issue that we take seriously. We appreciate you letting us know about the iPhone SE (3rd generation) — we will forward this to our development team for review and improvement.
Thank you again for your patience and for managing to complete the return despite the challenges. We hope to regain your trust and make your next experience a smooth one.
Best regards,
Use4Free Customer Support
Reply from Use4Free
Thank you and welcome back!
Very satisfied with all process of…
Very satisfied with all process of renting. Very easy and very fast !
May 7, 2025
Reply from Use4Free
Thank you for your review! Welcome back.
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