Customer service, by phone, made this otherwise crappy app great. The app itself, & the 45 minutes spent trying to make a booking, was nothing short of a disaster.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use app (unlock, rent & return on the fly in about 2 minutes), great value for money (way cheaper than petrol station prices) and great customer service. Looking fwd to renting again from Use4... See more
Company replied
Every time I need a trailer it is so easy and fast. And even when one time I had placed a booking and it turned out the trailer wasn't in working condition the money got paid back in full without even... See more
Company replied
Hello Thanks for beautiful service. It's really practice service and really good. It's so helpful and cheep. Your trailers are strong and clean. Bygg Max guys are very good and have good and... See more
Company replied
Company details
Written by the company
USE4FREE tilbyr en rullende handlepose i form av tilhengere som gjør det enklere å gjøre store innkjøp til hjemmeprosjektet. Siden dette er en selvbetjeningsløsning, reserverer og låser du opp tilhengeren med smarttelefonen din. Transporter varene dine trygt hjem i en av våre praktisk utformede tilhengere. Appen er nøkkelen! Med appen vår kan du reservere, hente og returnere USE4FREE-tilhengeren din i noen få enkle trinn - alt i én app! Bak USE4FREE står Brenderup, markedslederen innen tilhengere i Sverige og med mer enn 30 års erfaring innen tilhengerutleie.
Contact info
Transportvägen 7, 55650, Jönköping, Sweden
- +47 69 03 11 02
- info@use4free.no
- use4free.no
4.3
Excellent
2K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Use4Free
Hi,
Thank you for your review and feedback! Our goal is to make everything smooth and easy to book and pay, I will take this forward and we will try to find an improvement measure.
Thanks!
Easy and absolutely no problems.
June 30, 2025
Reply from Use4Free
Hi Kåre,
Thank you for the review and kind words!
Welcome back!
The user interface in The app is not so…
The user interface in The app is not so good. To me it was unclear and I had to ask Bauhaus for help several times. To new users it is a bit unclear what next step is. You definitiv have to make it more easy. I use a lot of apps in different cases but I must say that this One have a potensiale to be better!!
July 1, 2025
Reply from Use4Free
Hi,
Thank you for the review and feedback! I will make sure to forward this to our IT-team and developers in hope to make it more user friendly!
Welcome back!
Easy transportation of goods with U4F
June 23, 2025
Reply from Use4Free
Hi, thank you for your review! Great to hear that Use4Free made your transport easy. Welcome back anytime.
Great customer service
Great, great customer service, resolved my problem, and was very friendly and fast.
June 24, 2025
Reply from Use4Free
Hi, thank you so much for your kind words! We’re glad our customer service could help you quickly and friendly. Welcome back anytime!
Fast&Easy&Cheap
June 20, 2025
Reply from Use4Free
Hej Runar!
Tack för din recension och fina ord!
Välkommen åter!
Easy app
Easy app, but do not forget to manually end the order. You dont get any warning until after the free order period is over, so you will receive a fee if you forget or dont return it properly. It should have been a warning 30 or 15 minutes before the free order period ends.
June 25, 2025
Reply from Use4Free
Hi Kristoffer,
Thank you for your review and feedback! We will look in to this and see if we can fix a warning message before the rent is due.
Welcome back!
Easy way to deliver This company does great 😊 and it makes…
This company does great 😊 and it makes easier when you buy furniture and not having a problem to deliver it home
June 20, 2025
Reply from Use4Free
Thanks for your appreciation.
The service is perfect!
June 16, 2025
Reply from Use4Free
Thank you so much for your kind words! We're thrilled to hear you had a perfect experience.
Reply from Use4Free
Thank you for your review and welcome back!
Reply from Use4Free
Thank you for your review and welcome back!
The signal light did not work.
June 14, 2025
Reply from Use4Free
Thank you for your review! We will make sure to fix the light on the trailer. Welcome back!
Overall a nice service
Great way to get easy transportation of larger items. Easy to pre-order to a decent cost. Some trouble to activate and unlock though.
Read the description carefully!
June 12, 2025
Reply from Use4Free
Hi,
Thank you for your feedback! We’re glad to hear that you found the service useful and affordable. We appreciate your note about the activation process and will keep working to make it smoother. Thanks also for reminding others to read the instructions carefully!
Reply from Use4Free
Thanks a lot for your review! You're always welcome back.
App checkout problematic.
During checkout with the app, the requested photo session did not work. Thanks to a service-minded employee within the shop (no Use4free involved) I was lending the hanger at, we succeeded at last, without exactly knowing 'why'. If this had been outside normal service hours, I might have been stuck.
June 10, 2025
Reply from Use4Free
Thank you for your feedback! We're glad to hear our team could assist you and help complete the checkout. We understand how frustrating it can be when things don’t work as expected, and we’re continuously working to improve the app’s reliability. We appreciate your understanding and hope to make your next experience even smoother!
Great resource and very simple to use
Great resource and very simple to use - even for this idiot Scotsman!
June 7, 2025
Reply from Use4Free
Thanks a lot for the kind words! We're glad to hear it was easy to use. Welcome back!
Every single thing was just incredible…
Every single thing was just incredible seamlessly working
June 5, 2025
Reply from Use4Free
Thank you so much for your great feedback! We’re thrilled to hear everything worked seamlessly for you. Looking forward to helping you again soon!
Best regards,
Team Use4Free
Reply from Use4Free
Thank you for your kind words! We’re happy to hear you’re satisfied with our service. Welcome back anytime!
Reply from Use4Free
Thank you for your feedback. We're sorry to hear that you experienced issues and had to repeat the process, resulting in extra payment. Please contact our support team so we can look into what happened and assist you further. We appreciate your patience and hope to make it right.
Best regards,
Team Use4Free
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