Outside sign is for the restaurant, don't look for the Bounce logo/name, just walk into restaurant. Entrance for suitcases can be through side garage door, which is easier than through restaurant.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy booking online booking process via Bounce, although a bit more guidance about what constitutes a small or a big bag would be helpful. Staff at Mickkegate News were friendly and helpful. Hand... See more
We didn't want to drag our heavy backpacks around with us while visiting Valencia, but the other left luggage places would all be closed when we returned, so we took our bags with us to Valencia and... See more
Easy to use, good location, good price. I was expecting a smaller space, it was really spacious! I could fit twice as much in there, two backpacks a camera bag, a tote bag and two coats and it was sti... See more
Company details
Written by the company
Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.
Contact info
548 Market St, 94104, San Francisco, United States
- 1 (415) 300-2554
- team@usebounce.com
- usebounce.com
4.6
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. I left my luggage, including my iPad. At 11:00am and picked it up at 5:pm. The gentleman was great, and all of my stuff was safe. I would definitely recommend this service on Isla Mejeures!
April 6, 2026
Unprompted review
Service was good
Service was good, people very nice, location excellent. A bit of an issue with the language but we made it through.
March 12, 2026
Unprompted review
Unlawful hidden charges
The AA have been sanctioned for having hidden unlawful fees. Bounce operates the same way. It advertises a fee and then when you go to pay it adds additional fees. Unlawful in UK but it gets away with it
April 2, 2026
Unprompted review
Reply from Bounce Luggage Storage
Thank you for sharing your concerns — I completely understand why this would feel frustrating, and I appreciate you bringing it to our attention.
At Bounce, we aim to be as transparent as possible with our pricing. Any applicable fees, such as service or protection fees, are shown before completing the payment so customers can review the full total in advance. That said, I understand how this experience may have felt unclear, and your feedback is incredibly valuable to us.
If you’d like, I’d be more than happy to walk through the charges with you or take a closer look at a specific booking. Please feel free to reach out via chat or at support@usebounce.com
anytime.
safe and convenient storage for luggage
Convenient, safe, easy accessible, run smooth and quick, friendly people.
April 14, 2026
Unprompted review
A convenient service!
The staff has minimal English speaking skill but no communication problem as everything is done via app. They just simply scan the booking QR code and store your luggage until you come back to pick them up. Everything was done easily and seems they have more than enough space for storage, unlike those at subway station whereby there are very high possibility that the spaces are taken. Totally satisfy with this service. Rates are similar to those space at subway. It is reasonable.
April 13, 2026
Unprompted review
very good exprience
the staff was very helpful and also took care of our umbrellas. it is better than a box as it can fit baggages with different sizes
April 6, 2026
Unprompted review
Location and experience were great.
April 14, 2026
Unprompted review
Faro airport no luggage storage
Faro airport didn't have luggage storage for large suitcases so this was a useful option so we could go explore the sights without suitcases on cobbles!
April 4, 2026
Unprompted review
Well located
Well located, right outside the entrance to the Narita Express gates. Perfect to drop your luggage there before heading to the airport later.
April 7, 2026
Unprompted review
Easy to deal with staff
Easy to deal with staff, great location directly across the road from Taipei Main Station.
In and out in minutes at both ends, could not be happier
April 14, 2026
Unprompted review
Very convenient and not too pricey
Very convenient and not too pricey. Allowed us to get in a bunch more sightseeing after we left our hotel
April 12, 2026
Unprompted review
Suitcase damaged by UPS store and…
Suitcase damaged by UPS store and bounce doesn't want to pay to replace it or refund the full amount we paid for storage even though they say it is insured. I will NEVER use this shady company again.
March 30, 2026
Unprompted review
Reply from Bounce Luggage Storage
Hi there,
I’m very sorry to hear about what happened—this is certainly not the experience we want for you.
For any damage-related concerns, these do need to be formally reviewed by our support team.
To ensure this is handled properly and as quickly as possible, please reach out to us either through our live chat or by emailing support@usebounce.com.
Once submitted, our team will carefully review your case and work with you toward a resolution.
Close to St. Charles Cathedral
Cute store that was super close to the St Charles cathedral. We left 4 bags there and the staff was very caring and nice. Would definitely use this spot again.
April 1, 2026
Unprompted review
Perfect
Friendly, easy, perfect spot to drop your bag multiple days and Bounce…..
April 12, 2026
Unprompted review
Convenient
Convenient. Great location. Easy and fast to drop off and collect luggage.
April 4, 2026
Unprompted review
Very kind and friendly people
Very kind and friendly people. They clearly enjoy their work and lift the mood of both themselves and others. However, the opening hours listed on Bounce are incorrect. It says the post office closes at 8 PM, but it actually closes at 6 PM. Because of this, I had to change my plans. Before you reserve this place do check the opening hours on the Google Maps.
April 10, 2026
Unprompted review
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