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Bounce Luggage Storage Reviews 3,541

•
TrustScore 4.5 out of 5

4.6

Travel & Vacation
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Review summary

Created with AI, based on recent reviews

Considering 1,280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and friendly demeanor, making interactions pleasant. The service is consistently described as easy to use, convenient, and efficient, with many appreciating the smooth drop-off and pick-up processes. The locations are often highlighted as excellent, being easy to find and conveniently situated near key transport hubs or attractions. However, some people were dissatisfied with the service, citing issues like inconsistent information, difficulty accessing their bags due to system errors, or unexpected closures. A few other people also felt that the price was slightly high, while some reported instances of issues with personal belongings or encountering unfriendly staff at certain locations.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being very friendly,... See more

Location

Customers consistently note positive experiences with location, finding them easy to find and conveniently... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the quick, easy, and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process to be super... See more

Price

Consumers find price to be ambiguous, with many praising it as cheap, reasonable, and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outside sign is for the restaurant, don't look for the Bounce logo/name, just walk into restaurant. Entrance for suitcases can be through side garage door, which is easier than through restaurant.... See more

Rated 5 out of 5 stars

Very easy booking online booking process via Bounce, although a bit more guidance about what constitutes a small or a big bag would be helpful. Staff at Mickkegate News were friendly and helpful. Hand... See more

Rated 5 out of 5 stars

We didn't want to drag our heavy backpacks around with us while visiting Valencia, but the other left luggage places would all be closed when we returned, so we took our bags with us to Valencia and... See more

Rated 5 out of 5 stars

Easy to use, good location, good price. I was expecting a smaller space, it was really spacious! I could fit twice as much in there, two backpacks a camera bag, a tote bag and two coats and it was sti... See more

Company details

  1. Travel & Vacation

Written by the company

Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Used bounce twice whilst travelling…

Used bounce twice whilst travelling around Japan. Great service. The only issue was the map facing south instead of north so we ended up using a location in the opposite direction to where we wanted to be so would be more aware of that next time.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient

This service was a huge help, I had two large pieces of luggage with me and I didn’t know where to store them. All I had to do was find a storage facility nearby that suited my needs and leave them there for as long as I wanted.

April 12, 2026
Unprompted review
Rated 4 out of 5 stars

Convenient location

Convenient location! Drop off and pick up were easy. The negative would be that the luggage was not kept in a secure/locked location. They were stored right next to the front door. Thankfully our bags were there and no issues with anything missing.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to drop off and pick up luggage

Easy to drop off and pick up luggage. The gentleman who served us was welcoming. Location was perfect. It was about a 5 minute walk to where I had to go (Palace of Versailles). Definitely recommend

April 2, 2026
Unprompted review
Rated 3 out of 5 stars

Good customer service, no elevators

I wish I had known there is no elevator and I’d have to carry everything up the stairs. Other than that it was a good experience.

March 18, 2026
Unprompted review
Bounce Luggage Storage logo

Reply from Bounce Luggage Storage

Elisse , thank you for your feedback, we’re glad to hear you had a good overall experience. We’re sorry for not clearly communicating the lack of elevator access, as we understand how inconvenient that can be. We appreciate you sharing this and will work to improve our listing details for future customers.

Rated 5 out of 5 stars

Excellent location and service

Easy to find with friendly efficient service. Smaller bags stored in locked racking with larger luggage in front of racking behind manned counter. Felt secure.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Very confusing

Very confusing as the place wasn’t actually a storage place or lockers or anything, it was a random off-licence shop, the guy behind the counter seemed confused but did take my bag. I was a little wary but i had no issues picking my bag back up and nothing was missing or touched, very friendly people, just a little strange.

April 5, 2026
Unprompted review
Rated 3 out of 5 stars

good but a bit far from the station…

good but somewhere nearer the station would be appreciated. outer door is very stiff, push hard! and you have to carry luggage up 2 floors

March 31, 2026
Unprompted review
Bounce Luggage Storage logo

Reply from Bounce Luggage Storage

John, we’re sorry for the inconvenience caused by the location, stiff door, and stairs. Thank you for sharing your feedback, as it helps us improve our service. We apologize for the extra effort required and will review this with our partner to enhance the customer experience.

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