So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... See more
Company replied
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it... See more
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We recently moved house and customer service handled the change of address opened our new account, arranged for the 40 day account to be closed and transferred into the new account when the 40 days h... See more
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Company details
Written by the company
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contact info
One Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.7
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Instructions on funding and maturing of bonds
I value the convenience of using the online facility to give instructions on maturity of a bond. Where funding instructions are submitted via email, the instructions are invariably handled efficiently.
April 1, 2026
Reply from United Trust Bank
Thanks for your 5 star review Derrick, It's great to hear that your funding instructions sent by email were handled efficiently. Thanks Gina
I wanted my details updated
I wanted my details updated. This was facilitated by your administrator helpfully and easily.
April 11, 2026
Reply from United Trust Bank
Thank you so much for your 5 star review, great to see we were able to help with updating your details easily. Thanks Gina
Happy with our new account
Recently applied applied for a new account, we were happy with the process...United Trust Bank promptly set up our account after request for further information.
April 7, 2026
Reply from United Trust Bank
We really appreciate you taking the time to leave us feedback, It's great to see that you account was set up promptly. Thanks Gina
Even though I deposited late, the fast service benefited me a lot. Thanks, Brian.
April 9, 2026
Unprompted review
Reply from United Trust Bank
Thank you Laura for your 5 star review, It's great to hear that your deposit was dealt with promptly. Thanks Gina
Rapid deposit system
I ended up depositing quite late but your service was so quick it benefited me really well. Thank you for that. Brian.
April 9, 2026
Reply from United Trust Bank
Thank you so much for your 5 star review Brian, It's lovely to hear we were able to assist you with our quick service. Thanks Gina
It's always easy and feels secure to…
It's always easy and feels secure to use this website. A happy customer
April 7, 2026
Reply from United Trust Bank
Thank you Max for your review, it is great to hear when using our website you feel its secure and easy to use. Thanks Alex
Great customer services, great interest rates
Easy of opening a second account and transferring balances to achieve a better interest return for our charity. Excellent customer services with fast and clear replies.
April 1, 2026
Reply from United Trust Bank
Thank you Joanna for your review, it is great to see opening a second account was easy and that you received excellent customer services. Thanks Alex
Clear and concise information provided…
Clear and concise information provided to support my ISA transfer application. Process not overly complex. No issues to date and awaiting transfer to new provider once fixed UTB account period ends.
April 2, 2026
Reply from United Trust Bank
Clear and concise information being provided is always our aim when it comes to service. It is great to see your ISA application was not complex and you have had no issues to date. Thanks Alex
Reply from United Trust Bank
Thank you so much for your 5 star review Lesley, great to see we were able to help with your online query. Thanks Alex
Aid in the age of high tech.
A member of staff helped me on the phone. She was extremely patient and stayed with me until the process was complete. I am not up to speed with technology.
March 31, 2026
Reply from United Trust Bank
We really appreciate you taking the time to leave us feedback, it is always nice to hear our staff help someone over the phone and stayed with you until it was completed. Thanks Alex
problem sorted easily and quickly
sorted my recent problem out quickly and professionally with no dramas great to deal with
April 2, 2026
Reply from United Trust Bank
Thank you Jeff for your review, it is great to hear that our staff were able to solve your problem quickly and professionally. Thanks Alex
My ISA Transfer In Request was actioned…
My ISA Transfer In Request was actioned promptly last year snd so is my current year Transfer Out request. Have banked with them before as well.
April 1, 2026
Reply from United Trust Bank
Sanjay we really appreciate you leaving a review, it is fantastic to see that your ISA transfer request was dealt promptly both times for you. Thanks Alex
Quick precise reply.
April 1, 2026
Reply from United Trust Bank
Thank you Elizabeth for leaving a review, it is great to see our staff help you so quickly. Thanks Alex
Helpful and understanding.
Edited 08/04/2026
After previously having issues with contact, I had a call today from a very helpful advisor called Adam. He was very understanding and was able to help with my concerns and issues going forward.
April 1, 2026
Unprompted review
Reply from United Trust Bank
Emma thank you so much for your review, I am really glad my colleague was able to reach out to you and ease your concerns and issues. Thanks Alex
Call dealt with promptly by a real human!
Call dealt with promptly by a real human being, not an AI bot! Issue I called about was dealt with really quickly and efficiently.
March 24, 2026
Reply from United Trust Bank
Thank you so much for your review, it is great to see the query you called about was dealt with quickly and efficiently. Thanks Alex
Olivia Marsh has been incredibly…
Olivia Marsh has been incredibly helpful with providing rate updates and pre-checks for setting up our account.
March 31, 2026
Reply from United Trust Bank
It is great to hear That Olivia was able to help you when setting up your account. Thank you Mr Curtis for your review.
Helpful and precise
March 31, 2026
Reply from United Trust Bank
Thank you Jim for your review, it is great to hear they we were helpful and precise. Thanks Alex
Clunky process for making a deposit
I opened a second savings account for a sports body and, as treasurer, tried to transfer a substantial sum from a Lloyds current account to the new UTB account. This was held up because Lloyds was not the "nominated" account. The process for changing the nominated account took three days and required telephone conversations with UTB staff each day to progress it. The staff were all helpful and polite. The process seemed rather clunky.
March 27, 2026
Reply from United Trust Bank
Stephen we really appreciate you leaving a review regarding your experience. We are sorry to hear you felt the nominated account change was clunky when requesting for us to update this for you . We have taken this feedback onboard and are grateful for your comments. Thanks Alex
Great products and service
The products available for a saver are both varied and flexible. When I needed some help from the staff in the opening of the account, they were both professional and helpful.
March 26, 2026
Reply from United Trust Bank
Stephen thank you for your review, it is fantastic to hear you were impressed with our product range, what else is great to see is that our team were able to help you with the opening of the account. Thanks Alex
Reply from United Trust Bank
Patricia Thank you so much for the 5 star review. Thanks Alex
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