So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... See more
Company replied
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it... See more
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We recently moved house and customer service handled the change of address opened our new account, arranged for the 40 day account to be closed and transferred into the new account when the 40 days h... See more
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Company details
Written by the company
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contact info
One Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.7
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New account set up
I wanted to move funds froma tracker account into a 2 year fixed term bond. Staff were very patient and helpful in facilitating the set up and transfer
March 24, 2026
Reply from United Trust Bank
Ms Carter we appreciate you leaving a review, it is great to see staff were able to help you move funds from a tracker account to a new 2 year fixed term bond. Thanks Alex
Staff are always efficient
Staff are always efficient, helpful and polite and patient. Thank you.
March 24, 2026
Reply from United Trust Bank
Thank you Mel for your review, it is fantastic to hear you thought were helpful and polite when helping you. Thanks Alex
Poor website
0Transacting ISAs on their website is just so clumsy.
Transferred mine eventually but had to check if it had transferred by phoning as their website was all over the place. My wife tried to transfer hers, on phoning no it hadn't, same approach used but different outcome.
March 27, 2026
Unprompted review
Reply from United Trust Bank
Thank you for leaving us a review Mr Sinclair, we appreciate your comments and have taken your feedback on board regards to the transfer. We would love to hear the specifics of your experience and if you can send us an email detailing what happened to CustomerExperience@utbank.co.uk or if you email us with a time and date we can arrange a call which ever you prefer. Thanks Alex
Excellent customer service
Excellent customer service - responded to my query very quickly online
March 26, 2026
Reply from United Trust Bank
Thank you Mr Woodfine for your review, it is great to see we responded quickly to your query. Thanks Alex
A bank for everyone.
Easy to reach by telephone and extremely helpful as always.I would recommend United Trust to everyone,especially pensioners who are reluctant to use the internet,a.though the webside is easy to navigate.
March 23, 2026
Reply from United Trust Bank
Kath it is great to hear that we were easy to reach and extremely helpful. It is lovely to hear that you would recommend us to other people also. Thanks Alex
Reply from United Trust Bank
Thank you for your comments, it is great to see things were simple and straight forward. Thanks Alex
Excellent Staff
Staff at UTB were excellent. They were always at the end of the phone to answer a query. Calls were answered promptly and the matter dealt with very calmly. You always felt that the staff were there to listen to you and resolve your issue, which they did.
The only negative was that a few emails were received after an issue had been resolved which caused a little confusion. However, this was quickly sorted by a staff on the phone.
March 25, 2026
Reply from United Trust Bank
Thank you so much for your Trustpilot review, it is great to see that our staff dealt with any queries you had promptly and calmly. Even when there was an issue they were able to help you. Thanks Alex
I could speak to someone on the phone…
I could speak to someone on the phone when I was unsure what to do
March 26, 2026
Reply from United Trust Bank
April it is great you were able to speak to someone on the phone when you needed a query answered. Thanks Alex
Very s secure online banking
March 25, 2026
Reply from United Trust Bank
Theresa it is great to see you feel our online banking is secure. Thanks Alex
Reply from United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
The UTB staff were very helpful in…
The UTB staff were very helpful in guiding me through the creation of a new Trust bank account. Communications were always pertinent and timely.
March 20, 2026
Reply from United Trust Bank
It is great to hear our staff were very helpful when guiding you through the creation of a new account. Thanks Alex
An incredibly helpful team
An incredibly helpful team, consistently available to provide support to busin
March 12, 2026
Unprompted review
Reply from United Trust Bank
Thank you Reilly for your review, its great to see that our team delivers consistent support to you. Thanks Alex
Quick and easy ability to request a…
Quick and easy ability to request a statement. It would be great to be able to do this via the dashboard directly though.
March 20, 2026
Reply from United Trust Bank
Antony we really appreciate you leaving a review, it is great to hear that requesting a statement was quick and easy. We do take on board your comment regarding being able to do this online. Thanks Alex
All of the repesentatives were very…
All of the repesentatives were very helpfull and informative and couldn't help me enough.
March 18, 2026
Reply from United Trust Bank
Mr Moore it is great to see that all representatives dealing with you were informative and helpful. Thanks Alex
A response to my query was prompt which…
A response to my query was prompt which enabled me to make my decision
March 19, 2026
Reply from United Trust Bank
Mrs Costello thank you so much for your comments, it is always nice to see our colleagues answering queries promptly to help our customers. Thanks Alex
Helpful and knowledgeable staff
Sue from UTB was extremely helpful and sorted out the issues with registering for online banking.
March 19, 2026
Reply from United Trust Bank
Sharon we really appreciate you leaving a review, it is fantastic to hear my colleague Sue was extremely helpful when sorting out issues for online banking. Thanks Alex
Answer quite quick
March 20, 2026
Reply from United Trust Bank
Thank you Margaret for your review, it is great to hear we were able to answer your questions quickly. Thanks Alex
Fast response times
Speedy response to a question. Easy access account is great. When requesting a payment to my NatWest current account the transfers are always completed within a couple of hours - mostly less than 1 hour.
March 23, 2026
Reply from United Trust Bank
Thank you for your review, it is fantastic to hear you like our easy access account and that you think our team are speedy to respond to you. Thanks Alex
Reply from United Trust Bank
Thank you so much for your review, it is great to see you thought our team were helpful. Thanks Alex
Excellent customer service
March 17, 2026
Reply from United Trust Bank
We appreciate you leaving a review, it is fantastic to hear you thought our service is excellent . Thanks Alex
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