Utility Aid  Reviews 348

Your represetitive Kinga was very helpful and persistant when dealing with our query to resolve the issue and receive the end result where we are all happy. A lot of work was put in here, We were kept informed and updated at all times.

We have used Utility-Aid for a number of years now and have always found them to be super reliable and helpful with anything we have given or asked of them. Ellie in the Customer Support team is always on top of everything with our account and continues to keep communicate well with us on any on going works.

Would definitely recommend!

Utility Aid are an excellent company used by many Almshouse's such as ourselves. They are very responsive to our enquires and show a depth of knowledge that enables them to meet our needs. Carly and Simon in particular provide first-rate customer service, always willing to answer any queries that we may have.

I was allocated a Customer Support Administrator - Esta Harris who is amazing! She has kept me up to date with her actions over the last 12 months as she has battled with two energy suppliers who were inept! Esta has always got back to me when she said she would and has had such tenacity and the patience of a saint to finally get my problem sorted - thank you Esta.

Unsolicited mail with no option to unsubscribe. They appear to have scrapped emails from the charities commission website. I get an email from you about once month with no option to unsubscribe

and says :
Good Afternoon,

I hope you are well.

I am emailing you from Utility Aid. We are the only broker in the UK who are recommended by the SCVO, The Charity Finance Group, The National Council for Voluntary Organisations (NCVO), ACRE (Action with Communities in Rural England) and other charity member organisations. Utility Aid also work with the National Housing Federation (NHF) and the Scottish Federation of Housing Associations (SFHA). See more of our partners here -

As most organisations have seen astronomical increases on their energy bills, we know, now more than ever, how important it is to have the right broker on hand. We want to make sure you are getting best value, not just with price, but with the value added service you receive. Utility Aid can offer a range of options bespoke to your requirements. This provides crucial budget security in these unprecedented times. Once you have all the information you will then be able to decide if you would like to work with us or not.

Utility Aid, unlike other brokers, are able to procure bespoke deals tailored to suit the supply needs of our clients in the not for profit sector. This means that instead of simply offering a price list our Specialists will negotiate on your behalf to craft a quote that suits you and not just the supplier.

For transparency, unless otherwise stated, all our quotations are presented with Utility Aid’s fees already included. Fortunately, these fees are payable directly by the supplier, so you do not need to worry about it.


No option to unsubscribe at the bottom :

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. The information you are being sent has been scanned as free from any errors or viruses, instances can occur where external factors which are beyond our control may contribute to the corruption/infection of e-mails. Utility Aid Ltd therefore accepts no liability for any damage caused by any virus transmitted by this email. Utility Aid Ltd.Unit 1 Mill House, Carre Street, Sleaford, Lincs, NG34 7TW Registered in the UK & Wales. Company number: 04408718

Very helpful staff when dealing with any issues or queries, good communiation throughout and a big help to our charity to find the best deals for us

My evaluation of UA is based entirely on the service offered by William Cormack. His email and telephone communications are clear and reliable, his manner patient and informative, his advice valuable and beneficial. His support over several years very reassuring in turbulent times1

As a charity we were finding it difficult to get competitive quotes - Utility aid saved us money and the switch was easy. Recommended.

We have used this company for many years and always found them to have great customer service with prompt responses and follow up.

We have only been working with Utility Aid for a few months, but have found the help and advise incredibly useful. The webinar I attended was brilliant and gave me lots of ideas. Since signing up with Utility Aid they have really helped us get a better contract for our Electricity.

Provides an array of services, enabling authorities to benefit from support with reducing energy consumption, the checking of invoices and the acquisition of new energy suppliers.

Straight forward to work with.

Our electricity contract was due to end and Utility Aid were efficient and timely with their response and research. Would use them again and highly recommend.

UA helped organise our quote ahead of renewal at a time of turbulence in the energy market and was a helpful partner to get us through the process.

We received help from Utility Aid for the first time this year. They have been quick and helpful and for all but one of our utilities, have been able to get better priced electricity for our buildings and street lights than I could find. They even got a cheaper price than if we had continued directly with the same supplier for street light electricity! You get one dedicated account manager so they get to know you. I recommend always asking for a quote through/from them. The paperwork is quick and easy being all online.

Not only is Nathan unfailingly patient and helpful as well as being quick to respond to requests but he also makes you feel as if you are an important part of his day. Excellent to work with.

CHECK UPDATE BELOW
Had to drop a one star because of the lack of communication once we signed up with UA. Before signing up, the guy was quick to respond and couldn't do enough for us. But once we signed up, he didn't respond to all but one ('forceful') email. Then no response again so in the end we lodged a complaint about his lack of communication. Contacted Steph about this and she sorted it immediately. The guy emailed a brief confirmation message within the hour. Time will tell how the service goes and I'll happily update on here.
The positives - excellent price, Steph very efficient, got things happening.
The negatives - communication from this one operative. Won't mention names as there may be an underlying reason for this.
UPDATE
Within minutes of writing this review, Ruth from UA rang me and, because of the above feedback, they are implementing a Welcome Letter. Excellent service in understanding the customer's needs. Thank you.

Very great service and process was smooth without any issue with the help of utility aid to change energy provider for our church. We are very satisfied with the service.

Very helpful in explaining the process and helped breakdown previous, current and future costs.

I was kept up to date with the progress which was really important to me