Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more
I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call. I was at ease speaking with Isla which helps (me) as the per... See more
Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ANSWERED ON THE FIRST RING
Answered on the first ring, The young man was very professional, well mannered,got me the right and affordable deal, Well done to this young man, And British gas, for employing someone you can understand
July 7, 2025
Unprompted review
Good Experience.
July 4, 2025
Unprompted review
She was very efficient and helpful and…
She was very efficient and helpful and sorted things out quickly
July 4, 2025
Unprompted review
Great phone call totally professional…
Great phone call totally professional and directed me to understanding a more officiant energy provider. It’s all about saving money thank you 😊
July 4, 2025
Unprompted review
Excellent service from the guy on the…
Excellent service from the guy on the phone has got me cheaper energy, lovely chap
July 4, 2025
Unprompted review
Great service
July 4, 2025
Unprompted review
Well-mannered and pleasant gentlemen…
Well-mannered and pleasant gentlemen explained thoroughly
July 4, 2025
Unprompted review
Very good person on the phone beat my…
Very good person on the phone beat my expectations gave me all the tariff details via email and didn’t sound miserable was a pleasure to deal with … thank you
July 3, 2025
Unprompted review
Very good customer service! Awesome!
Very good customer service. Very understanding & helpful.
However, I hope you have written my name correctly in the record because there’s a slight error in the spelling in the review request msg. I don’t mind that but as long as it is stated properly in the bill itself. Thanks!! Awesome service!
July 3, 2025
Unprompted review
The gentleman I spoke to was very…
The gentleman I spoke to was very professional, very clear and an all important sense of humour aswell.
July 3, 2025
Unprompted review
The lady I spoke to was funny as you’re…
The lady I spoke to was funny as you’re living in Sainsbury’s, not Salisbury very very funny I’m very happy I have changed
July 3, 2025
Unprompted review
Very helpful.
July 2, 2025
Unprompted review
Very pleased with Shanan clear and…
Very pleased with Shanan clear and patient. Explained everything, so I take it ,not rushing.
July 2, 2025
Unprompted review
Very good service
I forget the name of my interviewer. She was very helpful polite informative and communicated confidence in swapping over to Utility Warehouse
thank you
Stephen Webster.
July 1, 2025
Unprompted review
After few days of pulling my hair out…
After few days of pulling my hair out with another company who were useless helping me I switched to eon today. I spoke to kyle I think he said I'm truly sorry if I got that wrong! But you were amazing at swapping me over to you so simple so quickly and I feel relieved and got a brilliant tarrif too. So thank you so much you are a credit to your company. Thank you for making my day ahead easier.
July 1, 2025
Unprompted review
Monthly payments
Chris was very helpful and will save me over £50 a month for my gas and electricity
July 1, 2025
Unprompted review
Thanks !!!Michael Matias I wanted to I wanted to thank you for today's conversation. It was very nice. You were smiling all the time, despite the broken line. You had a lot of patience. Thanks .
Thanks !!!Michael Matias I wanted to move to the octopus and I did it I am very happy with this conversation because I had a lot of questions I got great answers, I don't have to do anything everything was done for me, thanks have a nice day
June 30, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.