Broadband Genie Reviews 2,062

Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.Head of marketing Peter Ames underwent a thorough investigation,and although still not reimbursed yet by Three has been kind enough to provide my chosen vouchers in rapid time.Thanks Pete for all your thoroughness and expedience enabling a high experience score.Well done.

Game coverage could be broader.
Games I could play where presented well.
Very much enjoyed meeting new players.

Excellent service. I received my voucher as promised. I would recommend this.

Excellent reception very happy as long as price doesn’t rise too much

Nothing was done, nothing was switched over. I lost internet service for over 48 hours. I never received any of the services or packages i was promised.
Joke service.

Totally forgot I had still to collect the reward. So grateful for the reminder.

Very efficient process to get the rewards voucher.

I had actually forgotten about it before I got my email!

Didn't have to do anything - received an email saying my reward had arrived and it was a super easy process to follow.Picked my reward and within seconds got an email confirming such👌🏻👌🏻👌🏻

Very efficient voucher service. Easy to navigate.

Really happy, got a great deal and a £50 voucher

Great service, rewards delivered on time and as expected. Highly recommend!

Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them.
**Update had a response on the 27/04/26 From P/A who works for Broadband Genie asking for additional information like my Web order date ordered and voucher value and asked to send to there requested team I have done this on the same day and have heard nothing so once again this falls on deaf ears!!
Update 06/05/2026
*Peter E from Broadband Genie has delt with this matter very professional and promptly and complaint thank you once again Peter

I'm waiting for my 140 pound gift card I've email yourself giftcloud and vodaphone as I am under safeguarding after a victim of assault to relise the Token so I can use it for food obviously dosnt read there urgent emails mp and solicitors involved re safeguarding and vunlability they can override and send the token I signed up in jan Vodafone agree Hooe this can be resolved today by a human not a template

I have no idea who broadbandgenie is but they sent me 50 quid so they are ok by me.

Thanks for making it easier to choose among the different options available!

I got my rewards for joining 3g and I saved over 200 pounds and got 50 pounds voucher from gine

Excellent service highly recommend

Such a hassle to use this website which is provided by employer through discount scheme. Once you are through to the Vodafone broadband site, constant errors saying need to call them with no explanation then price initially showing as £24 then errors, came out started again, now went up to £25 still errors and then a sudden maintenance issue. Given up now, I shouldn't have to spend all evening trying to place a broadband order which Vodafone clearly doesn't want to accept. I wonder if I just ordered straight from Vodafone, it would sail through. Bought broadband via Uswitch before and so much easier. Also from reading other reviews doesn't seem as you get the full amount of vouchers promised anyway. Maybe the errors were a blessing in disguise.

I am writing to express my deep dissatisfaction with the service provided by Broadband Genie and the associated Virgin Media application process through their site. The entire experience has been frustrating and misleading.

Firstly, the website itself is poorly designed and seems intentionally structured to give the impression of great deals, which is misleading. For example, I completed an online application for Virgin Media’s M500 broadband package via Broadband Genie. Strangely, Broadband Genie offered a price nearly £8 per month cheaper than Virgin Media’s own offer for the same package, which raised my initial hopes.

However, the problems began immediately after. I received a so-called ‘Contract Information Sheet’ that did not include a contract number but listed a proposed installation date of March 19th—yesterday. No one showed up for the installation, resulting in a lost day of annual leave.

When I tried to contact Virgin Media, I was unable to get past their automated system because it required a Virgin home telephone number or account number, neither of which I had at that point. I then called Broadband Genie’s customer service number (0333 0417 273), only to be met with unhelpful and confusing responses. The call center, apparently located in South Africa, claimed to be a “comparison call center” with no direct association to Broadband Genie, which was both baffling and frustrating.

I have also emailed Broadband Genie at enquiriesatgenieventures.co.uk but have yet to receive any acknowledgment or response—not even a holding email confirming receipt.

Additionally, the website promotes a £250 cashback offer, which appears to be completely false and misleading.

Based on this experience, I strongly caution others against using this site. It seems to collect personal data under false pretenses and relies on unreliable affiliate links. I also suspect that some of the positive reviews on the site may be fabricated.

It is a shame that I cannot upload pictures to illustrate these issues, but I hope this detailed account serves as a warning to potential customers.

If you want, I can help you format this into a formal letter or email template for submission. Would you like that?

Not correct!! Vodaphone fibre 2 suppose to connect to the address but when speaking to them No they do not connect to my postcode TalkTalk £24 plan 67Mbs is actually 11 Mbs at best and cost is £29.95 and going up so what a waste of time this site is as the suppose information is wrong, didn't bother with any others because i believe that i will be wasting my time (BT pole outside property and a wire connection already connected to property) - no offers on this site from BT

Update; just tried sky and Now- neither of them connect to my address - not what it shows on this site and BT (just checked) do connect over the existing copper line, 8-15 Mbs £29 and 15Mbs £53 and both going up at end of March.

Pop don't connect either so back to my point about you! unreliable mis information.