Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
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I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
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Company details
Written by the company
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Problems initially. Let’s see how it goes.
UPDATE: I emailed Peter as per the response and following his advice I have been able to sign up with Vodafone online.
Will have to wait to see if the vouchers arrive. Fingers crossed.
Tried for a week to sign up with Vodafone via Broadband Genie because it had a very attractive deal with a £130 voucher. Completed the application process many times, including setting up Direct Debit, but everytime you get to the end there is a message to say there is an error.
Vodafone can’t help because it is a Broadband Genie issue. Broadband Genie staff can’t help because it is an online application! The person I spoke to said the good offers like Vodafone very rarely complete.
Sound to me like it’s a con to get you to give up on the voucher deal and go with another deal.
I’m off to sign up via a more reputable comparison site.
November 13, 2025
Unprompted review
Reply from Broadband Genie
Hi Tony,
I'm really sorry you've had an issue using Broadband Genie. We are aware of a problem with the Vodafone site and we have been able to solve this for several customers. Could you possibly drop me an email on peter.ames@broadbandgenie.co.uk and I'll look into this for you.
It's also really important I stress this is in no way a con: We're proud to have helped hundreds of thousands of people switch broadband since 2004. Again, please do reach out on the email above and I'll look into this.
Thanks and apologies again,
Pete
Cheaper broadband every month
Cheaper broadband every month. £60 gift card to spend on my grocery. Happy choice!
November 11, 2025
Was a lovely surprise to get my gift…
Was a lovely surprise to get my gift for buying through broadband genie, forgot all about it, glad they remembered
November 11, 2025
Thanks Broadband Genie
Thanks Broadband Genie - as I changed my broadband to a half price one which does the exact same job well, and I was gifted £60 on top of it. Thanks for helping to find the best deals and easy to use the website.
November 11, 2025
Sky deal with false reward
Found a deal on the website with Sky offering a reward voucher. When I clicked through the 'Get deal' I was taken to a reward site that offered a deal that was £15 less than the one advertised on the website.
I attempted to resolve this via the phone number provided on the website but this connects you to a different company (New Sales Team) and they have no way of contacting Broadband genie. They can't access the same offers as those on the website and don't have a complaints team and simply directed me back to the website to email broadband genie.
Would not recommend using them at all.
Edit after below reply: I will send the screenshots to the address provided. Unfortunately cannot upload here.
November 12, 2025
Unprompted review
Reply from Broadband Genie
Hi there,
Firstly, really sorry to hear you've had a poor experience with Broadband Genie.
To explain a couple of aspects of the issue you have faced: Firstly we have tested the deal and everything does seem to match up in terms of the reward offered. As such would you mind emailing me personally on peter.ames@broadbandgenie.co.uk, I'll try to find out where this was going wrong for you specifically.
And further, I am sorry for the frustrating experience with the call centre. I will raise this with them immediately, as that is not the process we expect.
Again, please do drop me an email and we will look into this for you.
Thanks and apologies again,
Pete from Genie
Fake Sky online deals, on Broadband Genie
I found a broadband deal for sky on MSE which had a sign up through Broadband Genie; their website would give the offer with a £95 / £120 voucher and when you click the link to Sky if would be £80 voucher (when it worked and didn't crash).
We contacted Broadband Genie on their contact number, we got into a 'Third Party Company, Not Broadband Genie' / contact centre' they we not aware of the website or what is on it and had not contact information for their website or 'Broadband Genie' direct support, it appeared to be a call centre they noted they were in South Africa (I wouldnt mind but they couldnt / wouldnt help, as they dont have the same offers as online) they are the 'New Sales Team on behalf of Broadband Genie' This company is dissolved on Companies House.
They could only 'sell us the offers online' but could not offer the offer we have found on the Broadband Genie website, that is on the website, not had any replies yet.
They told us to use the online chat for the website, but when asked they didn't know how to do that, or if the website even has one! I was not able to find one and I'm fairly tech savy. They then wanted me to then email Broadband Genie email.
This is one of the worst companies I have come across! and then that also then gives Sky a bad name and less trusting of their offers.
November 12, 2025
Unprompted review
Reply from Broadband Genie
Hi,
I'm really sorry to hear this, but we'll try and put it right. Just to reassure you the deal is very much real, and we have tested it our side and it all seems to work as expected. So could you possibly drop me an email on peter.ames@broadbandgenie.co.uk and I'll try to get to the bottom of this personally.
Thanks and apologies again,
Pete from Genie
I was in two minds of using one of…
I was in two minds of using one of these online companies, but I'm glad I did. I got my last BT bill paid for when I switched to Three and a £60 Amazon voucher.
Thank you
August 23, 2025
I found Broadband Genie accidentally
I found Broadband Genie accidentally, while I was looking for a new broadband offer. They provided me with the best option possible at the time, and I received my reward voucher within the suggested timeframe. So good!
November 4, 2025
Quick and simple
The whole process was so simple and quick.
Voucher arrived yesterday
Thank you
November 4, 2025
Terrific!
Great experience. Arranged broadband with Three for £17 a month and received my Amazon voucher after 3 months as promised. Highly recommend.
November 4, 2025
Top highly regarded
November 4, 2025
Really amazing internet
Really amazing internet. Any queries I have had have been acknowledged really quickly. I honestly couldn’t recommend them enough.
October 28, 2025
Great deal with Plusnet through Broadband Genie
Great deal with Plusnet through Broadbandgenie & received my £40 voucher as promised after I’d been signed up for a few months
October 28, 2025
Easy to use and also I received my…
Easy to use and also I received my incentive reward which I had honestly forgotten about so a nice surprise !
September 30, 2025
Can't trust this website
Found a great Broadband Full Fibre deal on Broadband Genie, followed the links and got to supplier page to find dearer prices for Broadband. Either not working properly or a scam. Going to a reputable website to get my deal. Very disappointed.
October 22, 2025
Unprompted review
Reply from Broadband Genie
Hi there, I'm sorry you've had a bad experience with Broadband Genie - and that it's taken us a while to get back to you. If you're still looking for broadband, or just want to discuss your experience, please reach out to me personally on peter.ames@broadbandgenie.co.uk.
Thanks and our apologies once again!
Top marks
Received voucher code on time as stated and voucher worked with no issues simple efficient service,on this experience highly recommend.
July 15, 2025
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