Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
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See what reviewers are saying
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
Company replied
Company details
Written by the company
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Gift-card received!
I signed up with Community Fibre when they were advertising a reward of £75 as gift-card. I received the gift-card in my inbox, without having to take any action, just as they advertised.
September 30, 2025
I used then to find the best Internet…
I used then to find the best Internet deal for me and got s very generous voucher in the end. Great experience overall!
September 30, 2025
Broadband Genie
Found a good broadband deal with them, & Adam was helpful with a subsequent enquiry relating to it
September 28, 2025
Unprompted review
I got a gift card from BroadbandGenie
I got a gift card from BroadbandGenie and i am happy as it was smooth process to redeem it and use it.
September 16, 2025
They sent the voucher as they said on…
They sent the voucher as they said on time so great
September 16, 2025
Lots of Great information
Lots of Great information, and good advice. Easy to use. And I didn't realise I would be receiving a Gift-card. It was a wonderful surprise.
Thanks so much.
September 16, 2025
Great deals from them
September 16, 2025
Ok well done
September 16, 2025
Excellent service
So easy to follow and to get the broadband you want Broadband Genie does all the hard work for you and finds the best deal and reliability
September 16, 2025
Saved me money and sent me a voucher…
Saved me money and sent me a voucher without any chasing
September 9, 2025
Very good service got the voucher just…
Very good service got the voucher just as you said
August 5, 2025
worked like a charm
worked like a charm, now I have a shiny new broadband connection and some £££ on my Amazon account
August 5, 2025
Make sure you know what deal you want.
EDIT: Called in 3 times. Told them what deal I wanted on their site, still asked the same process questions over and over with littel variances. One lady on the phone asked "who will I be calling?"... What kind of intrusive question is that to ask?
After going through the questions they gave me "recommended deals" that were obviously more expensive than the deal I wanted. I told them no, and they say the deal I want is not available.
I was then able to get the deal I wanted with a little troubleshooting from the responder of this review.
Although my situation was resolved, I still believe the outsourced call centre they use is terrible. Be aware of overly-scripted salespeople and make sure you know the exact deal you want.
July 28, 2025
Unprompted review
Reply from Broadband Genie
Hi Stephen,
I am sorry you've had such a poor experience. Are you able to contact myself directly on chris.said@broadbandgenie.co.uk and I'll look into this as a priority.
It'd be fantastic to know what deal you were looking to purchase and the issues you have purchasing.
Regards,
Chris
It worked ;)
The gift certificate came in the right amount and the timing was as predicted... 4 months.
June 17, 2025
Very good but broad band plan lenght to…
Very good but broad band plan lenght to much like 2 years which need to reduced
June 17, 2025
It works but requires some improvments
The description of the process lacks some important details that buried inside "How it works" or something, a bit misleading as nobody reads that.
The automatic tracking didn't work so I had to contact the team to check that my order had been recorded.
The voucher eventually turned up.
June 3, 2025
Reply from Broadband Genie
Thanks for your feedback Dmitry, we will take this on board to try and improve the process moving forward
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