Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
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See what reviewers are saying
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
Company replied
Company details
Written by the company
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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We set out broadband through Broadband…
We set out broadband through Broadband Genie and it went very smoothly
June 3, 2025
Really good options and lots of choice…
Really good options and lots of choice to get the Best Value for money deal also got the Gift Cards as promised all on time
June 3, 2025
BroadbandGenie is great
BroadbandGenie is great! It was really easy to use and the reward came when they said it would.
June 3, 2025
AVOID false advertising
offers sky Broad band package of £24 online with sky and optional £13.50 for any time calls on the site. Clicked on the package and the £13.50 anytime calls was £17 - total con. They even tried to charge me extra for the broadband than was stated.
Phoned Broad band genie but waste of time -they need investigated for false advertising.
June 3, 2025
Unprompted review
Reply from Broadband Genie
Hi James, thank you for your message and we're really sorry for the poor experience you've had on site. Please feel free to drop an email to chris.said@broadbandgenie.co.uk and I'll look into this case personally to find out what's happened here.
Regards,
Chris
great service
May 27, 2025
It was so easy to use Broadband Genie…
It was so easy to use Broadband Genie to find the right price and supplier for my Broadband. The incentive of a gift voucher was an added bonus to this experience. Thankyou
May 27, 2025
Really easy to use and no issues…
Really easy to use and no issues claiming the reward incentive
May 27, 2025
Dont bother
Broadcast Genie has been nothing but a headache. They take forever to respond, and when they finally do, the information is either completely wrong or vague. You’re left chasing them for answers that should’ve been sorted from the start.
It honestly feels like they just take your money and disappear. No updates, no clear communication, and zero accountability. The whole thing feels like a scam – I wouldn’t recommend them to anyone.
May 27, 2025
Reply from Broadband Genie
Hi John, I'm really sorry to hear about the poor experience you've had with us. Feel free to contact me directly on chris.said@broadbandgenie.co.uk with your correspondence with us up to this point and I'll look into the issue here.
Kind regards,
Chris
Excellent help throughout the extended…
Excellent help throughout the extended redemption process. Many thanks
May 27, 2025
Surprise of the forgotten voucher!
I had forgotten I even signed up to BT via Broadband Genie. When I got the email saying my voucher was ready I almost dismissed it as spam... but it looked so genuine. A few minutes later I had a £100 Tesco voucher in my virtual wallet. Could not be happier!
May 27, 2025
Gift voucher arrived!
The gift voucher for the broadband arrived in time and it was really easy to redeem
May 6, 2025
Received voucher for enrolling with community fibre.
Received voucher after 4 months of being a customer of Community Fibre. Redeemed voucher without any issues. Great service from Broadband Genie and Community Fibre - would recommend.
May 6, 2025
Information is succinct and to the…
Information is succinct and to the point and cuts through the online nonsense
April 22, 2025
5 Star Service…
I appreciated BroadbandGenie's swift response to my query. It related to an associated voucher offer with a broadband provider. It provided relief as I was worried that I had missed the date. Top marks for the personable emails, it made me feel valued.
April 22, 2025
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