Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
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See what reviewers are saying
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
Company replied
Company details
Written by the company
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got cashback very simply
Got cashback very simply, which brought a good deal on broadband down to very good deal.
April 22, 2025
Really happy with the service provided.
April 22, 2025
Absolutely brilliant received tbe…
Absolutely brilliant received tbe voucher that they offered spent 60 pounds in Tesco ty broadband genie x
April 22, 2025
Great things they are are doing and…
Great things they are are doing and good offered are always available for all
April 22, 2025
Reply from Broadband Genie
Hi,
Thank you for your review however could you confirm why your review sounds very positive but you've only given us a 2 star score? Do let me know if there's anything we can help with.
Regards,
Chris
Reply from Broadband Genie
What we like to hear! Thanks a lot!
Reply from Broadband Genie
Perfect, glad you've had a positive experience!
Broadband Genie got me the best deal…
Broadband Genie got me the best deal through 3, really impressed with the service and £60 reward which was paid 4 months after I took up the broadband service and I just sent Broadband Genie and email, three days later I chose my voucher (Tesco in my case) and I'm very happy 🤗
April 22, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Great cashback offer on broadband
Great cashback offer on a broadband change of provider
April 22, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
I signed up for a broadband deal with…
I signed up for a broadband deal with Three. There were some problems with the implementation of the offer but it was sorted out quickly and efficiently by Chris Said from Broadband Genie. It was a super offer and I am really pleased. I received my gift voucher today as promised. Top Marks!
April 22, 2025
Unprompted review
Reply from Broadband Genie
Aww that's great to hear the positive feedback, always happy to help William. Regards, Chris
Good comparison site with benefits
April 8, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Free money
Switched from Sky to Bt was sent an email with process to claim £70 voucher attached which I did and spent it yesterday. Fantastic ☺️
March 19, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Dealt with everything what was needed :)
March 19, 2025
Reply from Broadband Genie
I assume you meant "dealt" :)
Thank you so much for the kind review, it means a lot
Very happy!
Had to wait a while but when the email arrived I had a choice of voucher which was very easy to claim. Thank you.
March 19, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Did what it was supposed to on time and…
Did what it was supposed to on time and straight forward instructions
March 19, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Great service getting me paid for…
Great service getting me paid for switching broadband
March 19, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
I change my broadband provider the…
I change my broadband provider the voucher was part of the deal was a bit dubious the offer would be sent but no problems and email delivered with voucher no problems 😊
March 19, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Acted quickly on my behalf to obtain authority to release Reward voucher from broadband supplier.
aCTED QUICKLY
March 4, 2025
Reply from Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
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